Broken avatars/icons in Confluence after an upgrade

Still need help?

The Atlassian Community is here for you.

Ask the community

Symptoms

Users affected will see one or more of the following:

  • Certain macro icons are broken.
  • Quick-comment avatar is broken.
  • Profile macro icon in the toolbar is broken.

Diagnosis

The URL of the HTML element is pointing to a non-standard Confluence URL.

For example, when you inspect the HTML element, you will see a link that resembles this:

http://<ConfluenceURL>/s/en_GB-1988229788/4107/2dc2223027d89dca2a608ee3f1c532937863ead6.9/_/download/attachments/393218/davisd-70584-pp-me-large.png?version=1&modificationDate=1343228546000&api=v2

Instead of this:

http://<ConfluenceURL>/confluence/download/attachments/393218/davisd-70584-pp-me-large.png?version=1&modificationDate=1343228546000&api=v2


Cause

There are three known causes for this behavior:

  • Corrupted cache (The URL is pointing to an old cache)
  • Misconfigured base URL
  • Corrupted plugin cache

Resolution

  1. Clear the contents of the <Confluence-Installation>/work directory and restart Confluence
  2. Check the server base URL configuration at  > General Configuration > Server Base URL
  3. Navigate to  > General Configuration > Cache Management and click Flush All
  4. Clear Confluence Plugins Cache (see How to clear Confluence plugins cache)
Last modified on Feb 2, 2018

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.