Confluence throws "The editor didn't load this time" error when trying to edit a page

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Platform Notice: Server and Data Center Only. This article only applies to Atlassian products on the server and data center platforms.

Problem

When trying to edit a page in Confluence, you see the following error:

The editor didn't load this time

The connection timed out. If it happens again, speak to your Confluence admin. You may be using a proxy server that prevents WebSocket connections.

Diagnosis

Environment

You may encounter the error if you're using either:

  • A proxy server that doesn't allow WebSocket connections
  • A firewall that doesn't allow WebSocket connections
  • Confluence Cloud with an older, unsupported web browser, which doesn't support WebSocket connections
  • Confluence Server with an older, unsupported web browser, which doesn't support WebSocket connections

Diagnostic Steps

  • Test WebSocket connections by using https://websocketstest.com/ to perform a quick HTML5 WebSocket test against an echo server.

  • If possible, connect to a different network that doesn't use a proxy server

Cause

Collaborative editing in Confluence requires a WebSocket connection. If one can't be established due to a timeout, or a proxy server or firewall that doesn't allow WebSocket connections, the editor will fail to load.

Resolution

As collaborative editing requires a WebSocket connection, the possible resolutions are:


Description

When trying to edit a page in Confluence, you see the following error: The editor didn't load this time.

ProductConfluence
PlatformServer




Last modified on Sep 29, 2021

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