Symptoms

1. Unable to start the Confluence Windows Service

The following appears in the commons-daemon.log (in ConfluenceInstallationDirectory/logs):

[2013-02-27 09:44:23] [error] Failed creating java C:\Programme\Atlassian\Confluence\jre\bin\server\jvm.dll
[2013-02-27 09:44:23] [error] The specified module could not be found.

Cause

The path highlighted in the error is not valid. In the example above, there are no jvm.dll in C:\Programme\Atlassian\Confluence\jre\bin\server\

Resolution

• Edit the path set in your Windows service manually, to point to a valid jvm.dll (normally located in ConfluenceInstallationDirectory\jre\bin\client\jvm.dll), using the steps below:
  1. Right click on cmd.exe (Windows Command Prompt) and Run as Administrator
     
  2. cd to ConfluenceInstallationDirectory\bin

  3. Run the following:

     tomcat6w //ES//<ConfluenceServiceName>

     Replace <ConfluenceServiceName> with the name of the installed Confluence Service. You can check this out by launching services.msc in Windows, and looking for the Confluence service. Example:

     

  4. In the resulting prompt, navigate to the Java tab, and change the path of the Java Virtual Machine:
     
     Make sure that it points to a valid jvm.dll
  5. Restart the Confluence Service