Troubleshooting Crowd as a Windows Service

This page is relevant if you have installed Crowd as a Windows service.

Problem with JDK 6

Problems may occur when trying to set up Crowd to run as a Windows service with JDK 1.6. The problem is caused by a failure to locate MSVCR71.DLL, which can be found in your %JAVA_HOME%/bin. There are two options to resolve this problem:

  • Add %JAVA_HOME%/bin to PATH, then restart the server.
  • Or copy MSVCR71.DLL to system path: either C:\WINDOWS\SYSTEM32 or C:\WINNT\SYSTEM32

Please refer to our Knowledge Base article if you need more details of this issue.

Notes for Windows 64-bit Operating Systems

If you are running 64-bit Windows, please note that Apache Tomcat cannot run as a Windows service if you are using a 64-bit JDK. Please ensure that you are using a 32-bit JDK. This is the recommended solution.

Alternatively, you can install a 64-bit JDK and set JAVA_HOME to its location. Then follow the same steps above for Installing Crowd as a Windows Service. You'll need to replace {CROWD_INSTALL}\apache-tomcat-5.5.20\bin\tomcat.exe with one compiled for 64-bit from these locations:

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