Testing a User's Login to an Application

You can use an application's 'Authentication Test' tab to verify that a user will be able to log in to a given application, based on the user, directory and group associations in Crowd.

How does the test work? 

  1. You enter the username and password of the user you wish to verify has access to a given application.
  2. Crowd searches for the user with that username in the application's mapped directories, and verifies the password.
  3. If the user is not found or the password is invalid, the authentication fails the test.
  4. Crowd checks whether the directory is set to allow all to authenticate.
  5. If all can authenticate, the test passes.
  6. Else, Crowd checks the group(s) to which the user belongs and verifies whether those groups have access to the application.
  7. If the user belongs to an allowed group, the test passes, otherwise it fails.

How do I do it?

  1. Log in to the Crowd Administration Console.
  2. In the top navigation bar, click Applications.
    The Application Browser displays.
  3. Click the name of the application you want to verify.
  4. In the View Application screen, click Authentication Test tab.
  5. Enter the Username and Password that you wish to verify.
  6. Click the 'Update' button.
  7. A message appears above the 'Username', displaying one of the following:
    • 'Successful verification' – The authentication has passed the test.
    • 'Invalid verification' – The authentication has failed the test.

Below are some suggestions for the next steps you can take in each case.

Screenshot: Authentication test showing successful verification


Successful Verification

If this test is successful, but the user is having trouble authenticating to an application, then the problem is caused by the connection between the application and Crowd rather than by user authentication.

Next step: Check the 'Application Sessions' tab in the Session Browser to see if the application is connected to Crowd.

Failed Verification

If the test declares the login to be invalid, this means that the configuration is incorrect within Crowd.

Next steps:
Check the following - all must be true to allow successful verification.

  • The user must belong to a directory which is mapped to this application.
  • The password you used must be valid. In particular, check that the password is the one specified in the first directory in which the user appears. (If the user belongs to more than one directory, Crowd uses the first directory in which the user appears, as determined by the directory order.)
  • Either:
Last modified on Apr 15, 2024

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