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Cycle time is the time taken from when work begins on an issue to when work is completed on that issue.

See Viewing the Control Chart for information about how the cycle time is calculated on the Control Chart.

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  1. How is work Begun and Completed defined here? i.e what if my Workflow doesn't start with Open and end with Closed?

  2. I have the same question. I wish there was more information on how Cycle time is calculated. 

  3. In JIRA land, "Completed" likely means "Resolved" (which also includes "Closed", unless you have somehow managed to mess with the workflows at a lower level).

    "Begins" is still ambiguous in general.  In terms of the Control Chart, cycle time would cover whatever statuses/columns you choose to include in the time calculation.