Automatic Escalation of issues
The information on this page relates to customizations in JIRA Applications. Consequently, Atlassian Support cannot guarantee the provision of any support for the steps described on this page as customizations are not covered under Atlassian Support Offerings. Please be aware that this material is provided for your information only and that you use it at your own risk.
Also, please be aware that customizations done by directly modifying files are not included in the upgrade process. These modifications will need to be reapplied manually on the upgraded instance.
JIRA does not have the ability to auto-escalate issues meeting a certain criteria. There are a few ways this can be implemented using customisations, however.
Resolution
The following solutions can be used:
- By using a Jelly script, issues that meet a certain criteria from a filter can be made to perform an action as described in the Jelly Escalation documentation. Do note that Jelly Scripts are no longer supported by Atlassian as of version 6.4.
- Users/groups can also be notified with subscription to filters (e.g. Users can be periodically notified if an issue has been update for the last 2 days). Please refer to Receiving Search Results via Email for more information.
The JIRA Automation Plugin can be used to set up actions to be performed on events.