Jira Service Management Data Center and Server 4.18 documentation
Put the power of Jira in the hands of your service management team.
Get started
New to Jira Service Management? Check out our guides for new administrators and users.
View guideWhat’s new
Time to upgrade? Get the lowdown on the latest and greatest in Jira Service Management 4.18.
View latest changesInstalling Jira Service Management
Learn how to install and upgrade Jira Service Management, and use it with other Atlassian products.
Administering service projects
Discover the how-to info that will make your service project awesome for you and your customers.
Working on service projects
Get to know all the basic functions you'll be performing in a project.
Set up a knowledge base for self-service
Use Confluence as a knowledge base so your agents can share their expertise with customers.
Setting up incident management
Set up incident management to allow agents to view and manage Opsgenie incidents within their projects.
Managing your assets with Insight
Add and manage your assets and configuration items in Jira, and interact with them through requests.
Providing help in multiple languages
Translate your customer portal and email notifications into multiple languages for your customers.
Using the help center
Let your customers search popular request types and service desks.
Collecting customer satisfaction (CSAT) feedback
Measure customer satisfaction and improve your service levels.
Jira Service Management best practices
Learn from our mistakes and get ahead of the pack.
Accessibility
Personalize your accessibility settings to make it easier to work with Jira.
Jira Data Center and Server mobile app
Work with your service projects and requests on the go with the Jira mobile app.
Getting help with Jira Service Management
Still have questions? Got any feedback? Drop us a line and let us know!