Set up a knowledge base for self-service
Jira Service Management Data Center and Server 4.20 documentation
- Installing Jira Service Management
- Getting started with Jira Service Management
- Administering service projects
- Working on service projects
- Set up a knowledge base for self-service
- Setting up incident management
- Managing your assets with Insight
- Providing help in multiple languages
- Collecting customer satisfaction (CSAT) feedback
- Jira Service Management best practices
- Accessibility
- Getting help with Jira Service Management
- Jira Data Center and Server mobile app
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Linking Jira Service Management to Confluence and using it as a knowledge base lets your agents share their expertise through knowledge base articles and how-tos. They can be linked from requests, searched in Confluence, or shared via direct links. Customers can then help themselves by finding the right solutions, and new agents can quickly get up to speed with the most common problems.
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Last modified on Dec 1, 2021
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