How to set "keep me logged in" checkbox to disabled by default?

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.



There is no UI option for setting this behavior, but it is possible to achieve this by customizing the Service Management JAR pakage. Please notice that since this is a customization, this change is not officially supported.


    This is the JAR that needs to be modified: <jira-home>/plugins/installed-plugins/jira-servicedesk-X.X.X.jar

  1.     Create a temporary folder and extract the jira-servicedesk-X.X.X.jar file there.
  2.     You will need to find the following file, probably at /servicedesk/customer/feature/login/loginform/ folder.
  3.     You will need to find and remove the checked=" " atribute in the following content:

    <div class="buttons-container">
            <div class="buttons">
     <input class="aui-button {if $login.googleApps.enabled == false}aui-button-primary{/if} aui-style" type="submit" 
    value="{getText('cv.login.submit.label')}" id="js-login-submit">
                <span class="cv-status js-status"></span>
            <input type="checkbox" class="checkbox remember-login" id="form-remember-login" name="os_cookie" checked="">
            <label for="form-remember-login">{getText('')}</label>
  4.    Create a new JAR container after modifying the file and name it the same as the original JAR file (e.g. jira-servicedesk-X.X.X.jar).
  5.     Replace the original JAR file on the folder from where it was copied originally with the modified JAR file.
  6.     Restart your Jira Instance.

Last modified on Nov 23, 2020

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