IMAP fails with A3 BAD User is authenticated but not connected error in Jira server integrated with Office365
Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.
Problem
The following appears in the atlassian-jira.log:
2014-09-12 07:40:48,051 ERROR [365 IMAP] QuartzScheduler_Worker-3 ServiceRunner Help Desk Handler[10100]: Messaging Exception in service 'com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl' when getting mail: A3 BAD User is authenticated but not connected.
javax.mail.MessagingException: A3 BAD User is authenticated but not connected.;
nested exception is:
com.sun.mail.iap.BadCommandException: A3 BAD User is authenticated but not connected.
at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:961)
at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:254)
at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401)
at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:257)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: com.sun.mail.iap.BadCommandException: A3 BAD User is authenticated but not connected.
Diagnosis
Using Jira IMAP integrated with a Shared Mailbox on Office365
Cause
Jira does not support IMAP integrated with a Shared Mailbox. This feature suggestion has been closed as there are no current plans to build it: JRASERVER-30688 - Getting issue details... STATUS
Resolution
Use POP3 instead:
Protocol: SECURE_POP
Host: outlook.office365.com
Port: 995
Username: licenseduser@mydomain.com\sharedmailboxalias
Password: (licensed user password)
Last modified on Sep 25, 2019
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