Importing from BugZilla, FogBugz (on-premises) or Redmine to JIRA Cloud

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The JIRA Importers plugin, which is bundled with JIRA, allows you to import data from (among other things) Bugzilla and FogBugz. However, these import types are not available for JIRA Cloud because they require the JIRA instance to make a direct connection to the database of those applications. Below are some steps to work around this.


The JIRA Importers plugin, which is bundled with JIRA, only allows you to import data from the importers listed below:

So how can you import from those applications? There are two options to get this done outlined below.


Option 1: Combine all the data into a local installation of JIRA

  •  Prepare a Backup of your JIRA Cloud instance.

    (info) If you have existing data on your JIRA Cloud then you'll need to take advantage of the Backup Manager plugin, to prepare a full backup of your issues and attachments.

  • Import your JIRA Cloud data into a pre-prepared local JIRA installation, our documentation can help you with the import.

  • Now you can go to the local JIRA importer plugin to import data from BugZilla or FogBugz
  • Verify that all your data sets are combined and everything is ok.
  • Finally import your local data back into your JIRA Cloud instance.

Option 2: Import data using CSV

An alternative method would be to export the data as CSV and import it via JIRA's CSV importer. Although this won't include attachments. If you still would like to include attachments, you'll need to specify the attachments URLs as explained in this document.




Last modified on Nov 2, 2018

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