Internal server error when accessing the Issue Navigator and Admin areas

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Symptoms

When browsing the Issue Navigator or any administration area, JIRA is redirecting the users to a non-existent page (secure/ThePageRequested) throwing an Internal Server Error.

Cause

In the server.xml file, the context path is configured as follows:

<Context path="/" docBase="${catalina.home}/atlassian-jira" reloadable="false" useHttpOnly="true">

Note the "/" in the path attribute. If there is no context path configured, that attribute be empty.

Resolution

  1. Stop JIRA.
  2. Edit the server.xml file and remove the slash, as the example below:
    <Context path="" docBase="${catalina.home}/atlassian-jira" reloadable="false" useHttpOnly="true">
  3. Start JIRA again.
Last modified on Feb 26, 2016

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