Jira Service Management Knowledge Base
Find troubleshooting and how-to articles for Jira Service Management.
Recent articles
- Jira Service Management Data Center Knowledge Base
- SLA does not stop if the "Resolution" has been set twice within a workflow transition
- JSM Agent and JSM Users are unable to search the KB articles from the HelpCenter of Customer Portal.
- Confluence spaces cannot be found while configuring a knowledge space in a JSM project
- How to install JSM on kubernetes using the Helm charts ?
- Retrieve Canned responses in Jira Datacenter from database and REST API
- Adding users to an organization or creating a new one fails with the error sd.customer.organisation.ids.error.not.found in Jira Service Management Data Center
- How to fetch from the Jira database all the JSM Email Requests and their corresponding projects and request types
- Stuck Assets Re-index Caused by Duplicate Attribute Values Removal
- Customer portal throws "This form contains a hidden field that does not have a valid default value configured" when creating a new request
- Notifications are not being sent to customers mentioned in internal comments in Jira Service Management Data Center
- Jira Service Management - How to how to fix common errors when using the REST API end points related to approvals
- "Could not remove the Confluence knowledge base configuration" error while trying to Unlink Old Knowledge Base Space in JSM Project Post-Migration
- Update SLA button in Jira service management does not do any task when it clicked
- Queues missing in all Jira Service Management projects after restart of Jira Data Center / Server
- How to programmatically archive Jira Projects with a Bash Script
- Duplicate Ticket Creation in Jira Service Management DC due to Microsoft's Advanced Threat Protection (ATP) in Dynamic Delivery mode
- How to view and delete Jira Service Management legacy automation through REST API
- Automation for Jira - How to create customer requests on a schedule and share them with groups in Jira Service Management Data Center
- How to delete a linked article when it either doesn't exist or is read-only in Confluence
- When viewing email channels in a Jira Service Management Data Center project's settings, an "Invalid configuration" error occurs
- Bulk updating tickets in Jira service management Data center is slow
- A legacy automation rule action in Jira Service Management 4.20 and above displays "Unknown module: com.thinktilt.proforma.add-on:proforma-jsd4-add-form-action" error
- After the upgrade to Jira Service Management Datacenter, the customise button is missing from the Service Management Customer portal.
- How to bulk delete request types in Jira Service Management
- How to hide request types from Jira Service Management Customer Portal
- Duplicate Objects Created after LDAP Username Modification
- How to disable customer satisfaction programmatically/ using REST API for JSM projects
- Some SLAs are missing for newly created issues in a JSM project
- Request type under email channel are disabled or greyed out
- Issues with Jira Service Management Customer Portal Not Loading
- Creating and linking an Asset object using Automation for Jira via REST API
- Knowledge base preview is failing on the customer portal with a "Refused to frame 'site' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self'"." error in browser's console
- Restricting multiple Confluence spaces linked within a single JSM Project
- How can I use the voting feature in the Jira Service Management Customer Portal with a shared group
- How to add an attachment to a Jira Service Management ticket using the REST APIs
- Links to Knowledge base articles are corrupt after upgrading Jira Service Management Data Center
- How to disable the Share requests with groups feature in Jira Service Management
- Error "This form contains a hidden field that does not have a valid default value configured" when raising a new request from the customer portal
- After upgrading Jira Service Management, requests in the customer portal are missing
- How to get the list of knowledge spaces linked to each JSM project from the Jira database
- Jira Service Management Forms not honoring linked field value
- Hide the Jira Service Management Legacy Automation from the UI
- Error occurs on deleted customfield when migrating Jira projects by using Project Configurator for Jira
- How to disable basic authentication on Jira Service Management customer portal
- Jira Service Management Login-Free portal not working
- JQL search using SLA field fails with "You must have a licensed service project to run JQL queries on SLAs"
- The user picker field on the customer portal does not work
- Failure to connect to Office365 mail box due to AADSTS700003: Device object was not found in the tenant
- How to understand SLA reports calculation
- Import Section of Asset schema (icon keeps spinning)
- Global Mail Settings redirect to HTTP Status 405 – Method Not Allowed
- The "Approval Required" customer notification is using an old field name
- How to prevent groups from being shown on the Jira Service Management portal under the Requests menu
- How to display elapsed time instead of remaining time for SLAs
- Jira Service Management - Troubleshooting why the JSM Mail Handler stopped processing new incoming emails
- Clicking on "Add comment" in a Jira Service Management issue redirects to a new page
- A Customer Notification was sent from an internal comment added to a JSM ticket
- GET requesttype JSM REST operation doesn't fetch hidden request types.
- The JSM Mail Handler fails to be configured successfully when using Microsoft Graph API
- The JSM Mail Handler indefinitely creates duplicate tickets from the same incoming email when using Microsoft Graph API
- How to send a notification to customers when they reply to a CLOSED issue in Jira Service Management
- Understanding why an SLA is paused in a Jira Service Management ticket
- Comment by reporter displayed as another user
- Jira cannot create an issue from email if specific users in CC field
- Maximum search query limit reached when you link multiple knowledge base spaces
- Finding incoming Jira Service Management Data Center mail request from database
- Having Organization Members Details from JSM Database after GDPR Change
- Some users are not appearing in any user picker field when raising a request from the Customer Portal
- How to disable access to the customer portal signup page when public signup is not enabled in Jira Service Management
- Jira Service Management Incoming mails encounter the error getting sender domain from message 0. Error: java.lang.NullPointerException
- Jira Service Management not rejecting or filtering automatic reply emails from certain users
- How to fix Jira Service Management StatusPage stuck load when in configuration
- Jira Service Management customer portal details section appears blank for all issues
- How to resolve slow queues view with high CPU in Jira Service Management
- StatusPage Add-on integration is not working in Jira Service Management
- Steps to Improve JSM Automation & SLA Performance in Data Center
- The error "We're having trouble communicating with the application" is thrown in the "related knowledge page articles" panel
- SLA stop condition "Comment: For Customers" doesn't stop the SLA when an agent adds a public comment (JSM Server/DC)
- The JSM canned response button does not work on the first click and clears the comment field
- How to customize the Customer Satisfaction email in Jira Service Management
- The customer satisfaction survey was submitted several times for the same request
- Comment reactions option is missing in the Jira Service Management project settings
- Jira or JSM mail handler fails to connect to the GMAIL server when using Oauth 2.0
- Monitoring Jira Service Management email channels using REST API
- How to allow comments for a specific project role in JSM
- Jira features not working after upgrade rollback
- The Related Knowledge base articles panel shows a red exclamation mark without any error
- An unofficial way to monitor a JSM mail handler for errors - Adapted to Jira Data Center
- The error "You don't have access to view or create knowledge base article" is thrown in the "related knowledge page articles" panel
- Full Reindex failing with Out Of Memory due to the size of cache net.sf.ehcache.store.chm.SelectableConcurrentHashMap
- Customer Portal loading up blank after a Jira upgrade
- Users unable to change the Language in Customer Portal
- Knowledge Base article viewed from the Customer portal have broken or missing images
- Jira is running slow when database locking in the tables AO_319474_QUEUE and AO_319474_MESSAGE
- Identifying the number of JSM (legacy) automations running in Jira
- How to find the Request Type associated to a Jira issue using SQL query
- Web panel servicedesk.portal.request.panels is not accessible.
- How to process email replies to closed requests as new requests
- All the Requests Types are spinning forever on the JSM customer portal
- Jira Service Management mail handler creating empty comments
- Unlicensed Users in Jira Service Managment are not able to Authorize OAuth Apps
- Request created e-mail notifications of Issues created through Issue Collectors are not working in Jira Service Management
- Comments from emails are added as internal on the customer portal
- A request can't be viewed from the Customer Portal in JSM
- "Cannot find status with id ... Please remove the unknown status from your time metric configuration" warn messages in Jira logs
- How to list SLAs and conditions used with JSM projects
- To get the list of Jira Service Management portal-only customers from the database
- Getting the error "Snap! You can't view this page" when trying to configure Service Management project settings
- The Jira Service Management Mail Handler fails to create request from incoming email with the error "Please check the fields have been correctly filled in"
- 503 error message pop-up on JIRA indexing page after upgrade
- Jira Service Management functionalities are not available
- Webhook stops sending notification to MS Teams.
- Troubleshooting why a user did not receive a customer notification from a JSM request
- The JSM Mail channel creates new tickets instead of adding comments to existing ones
- Automation rules fail with an ERROR status in JSM Data Center
- Notification: "Jira Service Desk is now Jira Service Management" keeps displaying
- REST API to update security level in a Jira issue
- Jira Service Management project Queues and Customer page are showing as blank due to incompatible JSM version
- How to get a list of tickets excluding those with 0 elapsed time ?
- How to bulk recalculate missing SLAs
- Some approvers cannot approve a Jira Service Management request which is in an approval status
- The Request Type dropdown in "Edit Request Type" action in automation rules is missing some Request Types
- Duplicate Approve / Decline button and content in Approval email notification in Jira Service Management
- Some customers don't receive notification with custom templates in JSM
- Reply-to a notification is added as internal comment on a Service Management ticket if the user has Jira License
- How to disable Rich Text Editor (RTE) in Customer Portal in Jira Service Management 4.15.0+
- Jira Service Management workload report not showing user
- How to get SLA Elapsed time from DB in Jira Server and Data Center
- Custom JavaScript to enable web chat in Jira Service Desk Customer Portal pages
- The JSM Mail Handler creates new tickets instead of adding comments to existing tickets due to invalid field context configuration
- Cannot remove hidden Assignee field from request types
- Mail Queue size growing when Office 365 mailbox is used
- SLA is not visible in customer portal in Jira Service Management
- The Jira Service Management request detail page freezes after a request is created when using Firefox or Safari
- Knowledge base articles cannot be displayed from the Customer Portal due to incorrect application link configuration
- Troubleshooting common issues related to knowledge base integration between Jira Service Management and Confluence
- Users are required to log into Confluence to be able to view knowledge base articles from the Customer Portal
- The knowledge base search does not return any result from the Customer Portal for specific users only
- The knowledge base search does not return any result from the Customer Portal for any user
- The Knowledge base search bar is missing from the Service Management Customer Portal
- Unable to search knowledge base articles containing a colon character in the Service Management Customer Portal
- Knowledge Base articles fail to open in Jira Service Management with the error "The knowledge base article could not be found"
- Unable to upgrade Jira Service Management after upgrading Jira Software
- Jira Service Management (Server and Data Center): How to disable the Wiki Renderer in the description field of the Customer Portal View
- Send custom payload option missing from Service Management Automation
- How to view global KB usage in Jira Service Management
- Error when trying to configure a knowledge base in a Service Management project
- 500 error when trying to create a request from the Service Management Customer Portal
- How to check the mail audit log outside of the Jira UI
- A Service Management Request is not visible in the Customer Portal due to a Security Level set in the request
- Webhooks are not sent from Jira Service Management Automation rules
- How to upgrade the embedded Jira Mobile plugin
- Encounter the error "403 - Forbidden error while loading this page. JIRA Service Desk is not licensed" while loading the customer portal
- Update License type for Jira instances that have both Jira Software and Jira Service Management
- Deleted user from active directory is not synchronised in Jira Service Management application
- How to modify the Jira Service Management announcement banner outside the user interface
- How to notify the creation of issues to users in Jira or Jira Service Management
- Creating new issues from the Customer Portal fails but issues are created anyway in Jira Service Management
- Knowledge base search does not work on the Help Center while it works on project specific portals
- Customer portal announcement failed to be updated
- How to configure a JSM Mail Handler with a shared mailbox using Basic Auth and what are the most common issues?
- Service Management customer notifications for new tickets have a different sender than the project name
- Resolve JSM Data Center Queue Issues
- The Customer Portal is not loading when Jira is running behind a reverse proxy (or Load Balancer)
- Issue Transitions Performed by Unrelated User
- JSM project automation rule doesn't send any webhook
- Knowledge Base articles fail to open from the request form in Jira Service Management Data Center with the error "The Service Desk you are trying to view does not exist"
- Email requests from Jira Service Management are not processed
- Cannot create or open a specific issue type on the JSM customer portal
- Delete data from old JSM versions (3.2 and below) to unblock the upgrade
- Locating WebHook URL in Service Management automation rules
- Customer Satisfaction rating page is empty/blank when opening it from the Request Resolved notification
- Customer tab in a Service Management (Service Desk) project is slow to load or spins indefinitely
- SLA is not stopping on issue transition
- Opened and Request count is 0 (or requests are missing) in the Customers page
- Unable to create a new JSM project due to duplicate status
- Jira Service Management installation or new project creation failed with error - cacheLoader returned null for key 'SD_REQTYPE'
- Knowledge base articles cannot be displayed in the Service Desk customer portal (error: "Refused to display" or "didn't send any data")
- How to find the usage of SLA fields in Jira Service Management and how to delete unused field
- XML restoration failed as Jira is unable to clean the cache directory
- Approval notification not sent when a Service Request is waiting for an approval
- Application Link not working when linking to Jira Service Management
- Customer notifications not sent from some Jira Service Management projects due to installed translation packs
- How to find out how many Jira Service Management Customer Satisfaction Survey has been sent
- Jira Service Management Automation Rules not working
- Jira Service Management project queues are slow
- Creating a Kanban board for a JSM project in Data Center
- In which directory Service Management Customer account is created
- Allow Service Management To Process Forwarded Email
- Navigating to the customer portal redirects users to /servicedesk/customer/portal/0
- Enabling notifications for agents acting as customers
- Jira Service Management Customer notification rule is saving to the wrong rule
- Deadlocking in Jira Service Management when frequently updating the same issue
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15004
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15003
- Missing Default Priority Scheme causes Jira Service Management projects to fail to create
- Jira Service Management Upgrade Failed With Error "Failed to resolve plugin dependencies within OBR"
- Canned Responses Are No Longer Available
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-14994
- Service Management Agents will be treated as customers by Jira Service Management
- SLA does not Work even though it matches the Start/Stop Conditions
- Service Management Email Request "Unexpected error while running action as user" Error
- Adding or removing values for the customer request channel field used in Jira Service Management
- When granting permissions, the Service Management Customer Portal Access Permission is missing
- 500 Error Accessing Email Requests in JSM Data Center
- How SLA goals report vs SLA success rate report is calculated in Jira Service Management
- Troubleshoot Jira Service Management license issues
- Locating Jira Service Management's Knowledge Base search statistics through the database
- Blank page when accessing Automation in Jira Service Management project settings with NonUniqueResultException in the logs
- Jira Service Management mail processor stuck waiting for signature removal script to complete
- Jira Service Management, unable to create IT Service Management projects with Nullpointer exception
- The Customer Satisfaction survey is not sent when a Service Management request is resolved
- Getting the error "Field does not belong to the Request Type." when clicking on "Edit fields" to edit a Service Management Request Type
- Canned Response button missing from the comment section
- KB settings are broken when the server ID of the linked Confluence is changed
- How to allow non-access users to transition a Service Management request via email
- Issue Statuses with (No Category) are auto-generated by Jira Service Management
- Revert SLA rendering improvement changes in Jira Service Management
- Error "Failed to send request to the knowledge base server."
- How to set Request Type when creating an issue via REST API using /rest/api/2/issue endpoint
- Jira Service Management Automation page fails to render with HTTP 400 error
- Closed Access service projects, slow user picker search
- Replying to Emails in the Sent Folder Doesn't Add a Comment to the Created Request
- How to Change the Sender's Name of the Service Management Notifications
- How to identify the Project related to the Service Management displayed in the Customer Portal
- Jira Service Management shows 500 error on "Requests" page
- Attachment field is not appearing on Customer Portal when creating new requests or you can not add it on Request types
- Configuring mail channel for comments only
- 403 - Forbidden error when viewing attachments via portal
- We were unable to submit your request
- In Jira Service Management, Knowledge Base Articles have a red padlock for certain users and cannot be shared
- Unable to create IT Service Management type of project
- Service Management SLA is not Paused but Rather Restarted
- The error "We're having trouble communicating with the application" is thrown when trying to create a knowledge base article from a Jira Service Management ticket
- Making Jira Service Management Read Mails that are Already Read
- Comment visibility dropdown get displayed on comment field of SD issue
- Service Desk Agents are not able to add customers to an Organization
- How to disable the notification for requests shared to the organization
- After upgrading Service Management, seeing error "Customer notifications missing"
- Service Management is stuck at loading after upgrade to version 3.3
- Automation page keeps loading
- How to add the 'Escalate this issue' link to a Service Management request
- Unable to search knowledge articles by using non-latin words in the Customer Portal or the agent view
- List of supported custom fields for request types in Jira Service Management customer portals
- Service Management project's navigation bar shows "Unable to render element due to an error" even though required upgrade tasks are fulfilled
- How to install Jira Service Management in an existing Jira Data Center instance
- Configure custom URL for the Jira Service Management customer portal
- Jira Service Management 3.x Customer Portal is showing up as a blank page
- Unable to render element error in navigation bar after upgrading Jira Service Management
- Couldn't Create Jira Service Management Project Due To An Unknown Error
- Attachment Links in the Customer Notification Emails sent from Service Management are not accessible
- Getting the message "This API is experimental" when using the Jira Service Management Rest API
- Missing SLAs in Jira Service Management
- Cannot create Jira Service Management Automation Rules
- Jira Service Management stops creating tickets from incoming email
- Jira Service Management don't trigger notification in certain status
- Jira Service Management stops processing emails
- Failed to enable service management plugin with an error : "Cannot start plugin: com.atlassian.servicedesk"
- How to calculate Average Time to Resolution SLA for Service Management
- Email requests are not creating issues in Service Management
- Error in installing Jira Service Management License.
- Not receiving e-mail request in Jira Service Management using Exchange
- Jira Service Management Queues return empty page
- Jira Throws an Unable to Compile Soy Templates Exception When Creating a Service Management Project
- Unable to set up Email Channel: Email is currently used by another Service Management project
- How to bulk create Jira Service Management Customers
- How to configure Jira Service Management to process old emails
- Jira Service Management app fails to load on startup
- User automatically added to Customer List even though Customer Portal configure as private
- How to set "keep me logged in" checkbox to disabled by default in Jira Service Desk customer portal?
- Troubleshoot incoming mail in Jira Service Management
- Jira Service Management Comment automatically set to Internal at Resolve state
- How to Troubleshoot SLAs in Jira Service Management
- Jira Service Management Data Center: How to Retrieve Internal or External Comments
- How to Fix Language Change for Statuses in Service Management
- How to configure notifications for custom threshold before SLAs breach
- Jira Service Management - Error Something Has Gone Wrong With Your Request. If Symptoms Persist Contact Your System Administrator
- Customers are unable to add participants to a Jira Service Management request
- Jira Service Management Report Shows Spike At End
- Jira Service Management add-on hangs during installation
- Requests are not visible in the Customer Portal due to empty Request Type in Jira Service Management
- Using Drag and Drop plugin(1.0.3) breaks Report charts in Jira Service Management
- User Automatically Become an Agent
- How to Export The Email From Jira Email Processor Plugin (JEPP)
- How to prevent customers who are added to a Jira Service Management project/portal from receiving an invitation email
- How to solve Jira Service Management mail loops
- Respond to Customer and Internal Comment tabs missing from comment in Jira Service Management
- How to fix This service project may not work as expected error
- Raise Request on Behalf of Customer Not Searching for Users
- Jira Service Management Fails to Start with a Timeout error after its Installation
- How to rename SLAs
- How to Globally Disable Creation of service projects
- Workflow Properties in Jira Service Management
- Troubleshoot customer notifications in Jira Service Management projects
- Customers cannot log into the Service Desk Customer portal due to the error "your username and password are incorrect"
- Changing theme and branding colors in Jira Service Management
- Service Management Customers will count towards jira-users license if "Default Group Memberships" is configured
- Disable "Forgotten your Password" in Jira Service Management Data Center
- Jira Service Management Internationalization
- Unable to add user to group error while creating a new Service Management
- Knowledge Base searches still use the old Application Link URL on the Customer Portal
- How to configure notifications for breached SLAs in Jira Service Management
- Assets in Jira Service Management Cloud Knowledge Base
- Jira service management automation rule to delete assets objects using REST API command
- How to Calculate the Sum of Asset Objects in Jira Using Automation and LookupObjects
- Grouping Asset Objects for Selection in the Multi-Select Asset Custom Field
- Assets custom field return "We couldn't fetch any objects for this field" error in JIRA Service Management Cloud
- Searching an Assets object throws an error "We couldn't complete the search for your objects"
- Error "Invalid Group(s)" when adding value in a group-type attribute of an Assets object
- What happens to Assets when JSM plan is downgraded to Standard/Free?
- Agent sees "Unknown user" for user type attributes in an Assets object
- Reasons why Assets Reports might be unavailable on a cloud site
- Error uploading CSV file for Jira Service Management Assets import
- How to create a Customer Request via API with Forms and Assets object fields
- Asset Import Failure - Error: At least one value must be set. [Object (Label: xxxxxxxxxxx, Id: Unknown)].
- Error when deleting Assets status: We couldn’t delete your status type
- Identify requests created on behalf of reporter
- How to update the existing objects using the CSV import in JSM Assets Cloud
- Automation action returning Internal Server Error when editing Assets custom field
- Workaround for using smart value functions with Assets data in Automations
- How to Append Objects to an Assets Object Attribute using Automation
- Automation rule fails to create issue due to an Assets custom field validation error
- How to create multiple sub-tasks based on a multi-select Assets custom field using Automation
- Assets (formerly Insight): How to get the IDs of object schema, object type and object from the Jira User Interface
- How to use confluence attachments in Jira Automation
- Automation to update External asset platform field in a Jira issue based on a user picker field
- How to import multiple values on a new line in an Assets object attribute of type TextArea using JSON
- Rate Limiting Errors With Assets External Imports
- "Something's gone wrong" error when viewing objects in an object type
- Troubleshooting Outbound Reference IQL Query Issue in Post Functions
- How to copy from/to Asset field value to/from Jira text custom field using automation for JSM Assets Cloud
- Asset import fails with Error "rlabs.insight.i18n.constraint.violation.ObjectAttributeValueBean.MinOne.value"
- Error when importing a CSV File to Assets - "invalid_file"
- Automatically create new user type Assets objects based on your tickets reporters
- Automate reports on Assets using Object Attributes as expiring values
- Find "Duplicate" Assets using AQL
- How to Automate Logging of Asset Value Changes External to Assets
- How to bulk clone Assets objects to a different object type or schema using Automation
- How to bulk update Assets "select" type attribute values in Assets
- How to use AQL placeholder to show options in field B based on the value selected in field A
- Assets do not appear in Issue View after importing issues
- What happens in Assets when an Atlassian account linked to an Object is deactivated or deleted
- How to bulk create Assets objects in the Services schema
- How to lookup Objects on an Assets Objects field using values from a Select List (multiple choices) field in Automation
- Get Asset Data in Spreadsheet and Word
- How to use Standard Custom field value as a placeholder for Insight Custom field
- How to automatically increment Assets Integer attribute using Automation for Assets
- How to sum up attributes value of multiple assets in an objects custom field and update it to another Jira field using Automation
- How to use list functions (like size, average) on Assets object attributes in Automation
- How to import Jira User Attributes to Assets via CSV with either Atlassian Account or Customer IDs
- How to import multiple object types in a single import configuration in Assets
- Find the previous attribute values when using "Object Updated" trigger in an automation rule
- How to create Assets objects via REST API based on different attribute type
- How to update user type attribute of an Asset objects using Automation after Import
- How to copy values between Assets object field and multi-select custom field using Automation
- How to set the 'Affected Services' field from referenced services on an Assets object attribute via automation for Assets
- Schedule Assets import using Automation
- JSM Assets Cloud : How to filter Assets object within a issue based on other object custom field storing multiple objects
- How to append list of objects to a reference Assets object attribute using Automation
- How to send a webhook from an automation rule using Assets object data
- How to upload avatars on Assets objects using REST API
- How to auto-populate the Assets object field based on the "Reporter" field of the ticket using automation
- Exporting Assets objects fails with error "Something went wrong. Contact administrator" in Assets
- How to upload CSV import file which has failed with 'Invalid file' error in Assets
- Import Created and Updated values of Asset objects
- Bulk update Assets Object custom fields via External System Import
- How to create issues with Assets Custom Field using Jira Service Management API
- Automation rule doesn't assign any values to the Asset object custom field when triggered by the schedule
- Using automation to edit Assets custom field by matching text from issue description
- How to import Assets object types with attributes referencing existing objects
- Error "Could not fetch Assets objects" in Assets object custom field
- How to auto populate attributes into Assets custom field using Automation
- Update Asset object attribute using automation with values from associated Jira issue
- Workarounds to automatically link the Asset object to Jira issues
- How to update object status to expired using automation in Assets
- How to update object attribute values using automation in JSM Assets
- How to auto-populate approvers from Asset objects attributes using automation in Assets
- How to edit Quantity attribute of Assets Objects using automation for Assets in Cloud
- Not able to load object specific components in automation rule: "Error loading component"
- Jira Assets Discovery Knowledge Base
- Assets Discovery is not collecting data for MacOS devices during scan
- Cannot edit agent.cfg when setting up Asset Discovery Agent
- Limited information collected for SNMP devices using Assets Discovery
- How to set up a Windows user with minimal permissions for connecting to remote hosts in the Assets Discovery tool
- Discovery Agent on devices with multiple network interfaces
- Assets discovery throws "Unhealthy. Invalid network message signature. Message is corrupted or invalid agent token was specified" when an agent is reinstalled.
- Some custom pattern files are not appearing in the Pattern settings tab anymore after updating Discovery Tool from 2.x to 3.x and above
- Assets: Understanding the Discovery Object Hash Calculations
- Discovery Tool or Collector export to Cloud fails at the step to upload file to Media Server
- Assets Discovery Pattern customization: How to add Operating system information to host objects in Assets Data Center / Cloud
- Resolving "Access is Denied" Errors in Assets Discovery Tool with PowerShell patterns
- Assets Discovery scan is stuck
- Assets Discovery agent throws "Value cannot be null. Parameter name: localaddr" error when starting
- Assets Discovery fails to export to Jira Service Management Cloud with the error "Failed to get FetchUploadCredentials"
- How to find details of Assets Discovery Agent
- discoRemote.cmd commands are detected using Asset Discovery
- Assets Discovery: Using correct key for SFTP_RSA Export type
- How to prevent Jira Insight/Assets Discovery scans to time out when retrieving users and groups from Windows hosts
- How to configure Assets Discovery on non GUI Linux
- Assets Discovery step by step
- How to copy configuration files between Discovery Tool and Discovery Agents
- How to set Issue security level depending on an Assets object attribute
- How discovery Agents can export to Cloud instance
- Discovery Tool / Collector - Export to Cloud: Network troubleshooting guide
- How to install Discovery Agents unattended
- Assets Discovery: Using SFTP_RSA Export type requirements
- Assets Discovery - MACBook not being scanned
- Assets Discovery Creating Duplicate Objects - Troubleshooting guide
- How Assets Discovery collect active NICs data
- Assets Discovery overview
- Failed to connect during to: Access is denied in Assets Discovery
- Could not find key file error message within Assets Discovery
- Manually mapping discovery data: Data source column shows error "The data locator is required"
- How Assets Discovery scans hypervisors
- How to split hosts based on Operating System - Assets Discovery
- Assets Discovery scans failed with "Method not found" exceptions
- How to update the next scan date/time of a Discovery Agent
- Assets Discovery tool scan fails with "Error loading AssetHistory"
- Assets Discovery not accessible or not scanning due to "Fatal error by loading credential list"
- How to setup multiple Assets Discovery imports on the same object structure
- Assets in Jira Service Management Data Center Knowledge Base
- Bulk archive assets action fails
- High CPU utilization when Assets is enabled
- JSM Data Center: Assets (prev. Insight): Unable to create any new object type after creating an Object Schema with the "Empty Object Schema" template
- Assets - Groovy script - Set object attribute value using objects derived from an AQL query result in JSM DC
- Error "Attribute is in error" while updating an Assets Object
- JSM Data Center - Assets - How to configure Assets Object custom field based on another Assets Object custom field
- JSM Data Center: Groovy script action of Assets Automation failed with error 'The request object has been recycled and is no longer associated with this facade' after upgrading to JSM 5.12.12 or above
- Assets Automation Rule Fails after Upgrading Jira Data Center.
- Enterprise Application Objects Not Imported in Azure Asset Import
- Moving Asset Objects Fails with PermissioninsightException in Datacenter
- Editing Assets Objects Fails With the Error "Failed to fetch groups."
- Assets import process encountered an exception: rlabs.insight.i18n.constraint.violation.ObjectAttributeValueBean.NotFound.Users in Data Center
- HTTP 415 Error When Adding Attachment to Insight Object via REST API
- Assets in Jira Service Management Data Center: Objects are not marked as missing by the import due to null or different import source
- How to copy User Picker fields from Issues to Assets Objects in Jira Data Center
- Assets Import and Automation logs are not writing after the upgrade in Jira Data Center.
- Assets Azure Integration Fails with Error AuthorizationFailed
- Unable to find attributes associated to the object - object may need to be deleted in Jira Data Center
- At least one of Key, Label, Created or Updated attributes must be indexed for object type in Jira Data Center
- Unable to import data from Oracle database due to missing orai18n.jar in classpath in Jira Service Management Data Center
- Assets Index Jira Data Center Troubleshooting
- Assets object view failed to load Attributes, Connected Tickets, History tab
- How to update the Confluence attribute type values of Assets objects on Jira Service Management Data Center post Confluence Data Center migration
- Confluence type object type attribute and object values are not imported using object schema import on Jira Service Management Data Center
- Assets Automation rules in Jira Datacenter are not working.
- Some object type attributes are not imported despite a successful Assets object schema import on Jira Service Management Data Center
- Standalone version of Assets is not accessible after upgrading Jira Software to version 9.12 and above
- Import from Azure creates duplicate objects in JSM Data Center Assets
- Assets Azure Integration Import Fails to Import Objects
- How to retrieve the list of Jira issues based on the number of objects in Asset Objects customfield from the database ?
- Mismatch in Object Count: Asset Reindexing versus Total Objects
- Assets is being reindexed. Go to node undefined to see the progress
- Assets automation rule involving HTTP request to Jira stops working due to 403 response code
- Unable to add/edit Asset post functions in Jira workflows
- How to identify source values with Assets imports
- Unable to create or edit any Assets schema, object type or object-related data due to database exception which says the key already exists
- Assets - ongoing indexing / import processes on "Manage apps" page belonging to old cluster nodes
- JSM DC Assets LDAP Import - some LDAP attributes are not listed in Data Locators field
- Assets attachments corruption - PDF attachment icon shown as word
- Assets - Groovy script - Set attribute value by performing math operations from 2 other attributes.
- Assets: Object no longer available after deleting Confluence application link
- Assets - Azure import integration connection test fails with SSLHandshakeException
- Assets LDAP Import configuration times out or throws "javax.naming.PartialResultException: Unprocessed Continuation Reference(s)"
- Assets Object Search report shows "Sorry but there is too much data to be displayed. Please reduce the scope by refining your parameters."
- How to import Assets object schema using REST API
- Assets: The Instance object has the Id on the Name attribute
- How to configure a Asset custom field to reference a Jira single list custom field ?
- Assets objects cannot be moved
- Getting "Something went wrong" error while accessing Assets object type or searching for objects
- Assets: Managing roles in Object Schema leads to error
- Troubleshooting common issues related to Assets CSV import
- Assets CSV import job does not import all assets from the file
- Assets objects and attributes not loading for an Object Type
- How to automatically update Jira Service Management Approvals when Assets approvers change
- Troubleshooting: Insight/Assets Confluence Object Attribute is unable to locate the desired Confluence Page/space
- "Failed to update object" Unknown error while updating an Asset object
- Unable to add Assets object attribute due to "Name has to be unique" error
- Assets CSV Import fails if attribute with type user is imported
- Creating Asset object via REST API fails with error
- How to block 'With unresolved tickets' button from Assets search page ?
- How to import data from an external database in Jira Assets / Insight
- How to hide Insight (or Assets) from the top bar menu
- How to restore Assets/Insight data
- Upload gets stuck in Assets
- Unable to upload CSV file for Assets Import.
- How to update Asset object attribute using automation on Data Center
- How to add an attachment to an Insight Object using REST API
- How to get the total count of Objects in JSM Assets
- Assets: Using objectschema import to import schema and objects fails with java.lang.NullPointerException
- Common issues with Assets caused by user-installed apps
- Full GC event keep occurring during the last stage of Assets import
- Assets CF values in Jira issues hold an object, but issues are not showing in the Related Jira issue panel and Connected tickets tab when viewing the object
- Error, something went wrong. Contact administrator exception when viewing Insight Objects
- How to append an attribute value to the existing values using Insight Automation
- Migrate Assets data from Data Center into Assets in JSM Cloud
- Known issue with the clustermessage table in Assets for Data Center
- Known issue with section overlay when editing an object
- Known issue with older versions of Microsoft Edge
- Known issue with MySQL database settings
- Known issue with JEditor and Assets 8.3.2
- Known issue with error bundle [com.riadalabs.jira.plugins.insight]
- Known issue with custom field configuration
- Known issues with upgrading from version 5.5.10 using Oracle Database implementation
- Known issues with upgrade scripts not executed
- Known issues with other add-ons
- Known issues with Jira Service Management
- Known issues with Jira 7 & Assets 5.x
- Known issues with Assets validators
- Roles tab in Assets schema or object type configuration is not loading
- How to link users from existing user objects in another schema using Insight Import
- How to create an Insight attribute with unique values and default Option
- How to copy Jira users from text attribute to user attribute using an Assets automation
- Insight scheduled tasks (eg: imports) not processing
- Assets - Update attribute value from a referenced object
- Cannot create Insight Report due to "attributeValueBean.id must not be null" error
- Assets Custom Fields are not showing up in a JSM Notifications email
- Insight ServiceNow integration imports does not import all the asset of each table at once.
- Some object's attachment not accessible due to NullPointerException: mimeType
- Many object types do not have the expected objects created after successful syncs from Insight Azure integration
- Unable to delete empty Insight object scheme, Something went wrong, contact administrator
- Create Jira issue Insight automation rule not working
- Behaviour of mail notifications in Insight
- How to import manager attribute from Active Directory
- Duplicated attribute values in Assets Objects with cardinality maximum 1
- How to disable the Insight Script Console
- How to import users or groups from specific OUs with Assets LDAP import
- How to append additional values to referenced (type object attribute) attributes when importing data in Insight
- How to manage inventory assigned to employees
- How to identify user attributes with Unknown value in Insight
- After upgrading JIRA Service Desk license, the Insight menu button disappears
- Insight - Setting up ServiceNow Import configuration results with error "Could not connect to service"
- Insight functionality not working and actions resulting with errors due to "Version can not be null" error
- Read-only Insight custom field not being updated
- Options to disable bundled Insight plugin in Jira Service Management - Data Center
- Slow when loading many insight objects in the JIRA User Profile
- Searching Insight Objects within Insight custom field is not filtering and matching Objects while typing
- Insight plugin becomes disabled after updating to Jira Data Center license
- Editing Insight object from the Object view results with a blank page
- How to consolidate all the Operating System Objects with the same name and correct reference
- Groovy script in Insight automation rules not executed due to not in whitelist, missing file or lack permission
- Exception - freetext-reindex java.lang.IllegalStateException: it.textValue must not be null
- All Groovy scripts stored in Insight suddenly stopped working with ClassCastException
- Trying to display Insight Objects pops up error "Failed to retrieve references"
- Receiving error "Something went wrong. Contact administrator" when attempting to access Insight menus in Jira
- Import completed but some object creation or updates didn't happen due to insufficient memory
- How to use a CSV file located in FTP Server to import data into Insight
- Insight - automatically delete Objects that are not created by Import tasks
- After upgrading Jira Service Management to version 4.15 and above, the Insight menu button disappears
- How to configure Insight custom fields as cascading select list
- How to filter for objects on Insight custom fields or object pickers with selected attributes
- Unable to access Insight Reports page with error "Failed to fetch report list"
- Unable to export object schema with objects due to duplicated object attribute values
- How to retrieve Insight object information from the database
- JSM Data Center: Encountered error 'Something went wrong. Contact administrator' when deleting an Assets Schema or searching for Assets objects
- How to use Insight custom field to dynamically filter a Jira custom field
- Automatically show Insight referenced Object attribute values on Jira issue and based on selected Object
- How to restore deleted Assets (Insight) object types or objects in Jira Data Center
- Assets for Jira - How to validate attributes with regular expressions
- How to install, uninstall, enable or disable Assets (Formerly Insight Assets Management) app in different Jira Service Management instance type and version
- Jira Service Management Assets: CSV importer not detecting all entries from a CSV file due to extra double quote(s)
- How to synchronize only a few objects across different Insight schemas
- Message "There's no Jira application link set" pops up and "Select Object schema" list is empty when configuring Insight Macro for Confluence
- Filtering on or searching for objects in Insight leads to Error: Something went wrong. Contact administrator
- Unable to import objects for object type X with id X due to null value encountered - Asset Object Schema import
- Assets - Track active and deleted users imported from user directory
- Insight widget not loading graph in Confluence
- "Something went wrong. Contact administrator" error pop-up is seen in many Jira pages after upgrading to JSM version above 4.15
- Special characters are garbled on CSV imported objects
- Cannot Delete Object Types on Insight Asset Management due to database constraint violation exception in Jira Datacenter.
- Insight - Create a parent-child hierarchy
- Setting a user picker Jira custom field as source in an Insight custom field won't work
- Example Groovy script to update Object Type attribute value
- Insight import throws "Error! Import data mapped to OTA Label is empty"
- How to delete Assets Object History logs
- Insight Object Schema page does not load in a Jira instance with the Surveys for Jira add-on
- Getting a "This driver is not configured for integrated authentication" error with database import configuration
- Jira Service Desk Hidden fields with present values not working with Insight Custom fields
- Unable to open Import configuration in Insight
- User with the "Object Schema Manager" role is not allowed to access the Import configuration in Insight Asset Management
- Groovy script cannot be executed due to "Method code too large" error
- Assets User Import synchronizes and maps inactive Jira user to User object
- Examples of Insight Automation Rule Configuration
- Users receiving notifications from issues where they should not receive notifications due to the Insight application
- CSV import of Jira issues with Insight custom field containing '-' or '(' or ')' failing
- Where are the Insight/Assets logs for Data Center installations
- Jira Service Management Cloud Knowledge Base
- Request types not available in JSM Chat integration for Jira Service Management Cloud
- How to copy the latest alert note in summary of alert
- How to create a Jira Service Management project only with knowledge base articles
- How to fix "You don't have access to use AI triage" error in JSM projects
- Atlassian Intelligence draft replies not working for Jira Service Management Cloud
- Work Items or Comments processed by JSM from emails are missing content from the original messages
- How to update Assets custom field via an Automation rule in Jira Service Management
- ChatOps app can't find projects to create incidents from Slack channels in JSM Cloud
- Edit Request Type action fails in Automation in Jira Service Management Cloud
- Schedule or Escalation Policy with name already exists in JSM Operations
- SLA missing on new tickets despite matching the START condition and JQL goals
- Images are rendered as text in Customer Notifications
- How to use Customer Service Management fields in JSM Cloud Automation
- Create issues on software projects using the JSM Operations Sync feature
- Mapping Jira Service Management Ticket Priorities with Opsgenie/Operations Alert Priorities
- Automation rule details show account IDs instead of the usernames
- Assets custom fields don't load for migrated issues
- Understand the behavior of bold and non-bold alerts in Opsgenie
- Format the payload to update Assets Custom Fields via REST API
- Project not appearing while configuring agent or request channel for JSM Chat in MS Teams
- Workflow validator doesn't work on approval step transitions
- Users unable to create tickets through Slack/Teams integrations in JSM Cloud
- Form crashes when conditional section is selected
- How to update a project picker field using Automation for Jira
- Updating the Organizations field on an Issue using the Jira API
- How to Prevent duplication of accounts in Jira Service Management.
- Performance issue in Help center search bar in Jira Service Management
- Issue export error : 414 Request-URI Too Large
- Creating multiple Jira tickets automatically based on values selected in a custom multi-selection field, using Jira Automation.
- Assets Automation - Trigger rule based on attribute update for JSM Cloud
- Members were not added to the slack channel via automation in Jira Service Management
- Set value for cascading field with jira automation
- Automation : Close Duplicate tickets created at same time with same summary
- Automatically Create Incidents from Alerts in Jira Service Management for a Specific Team
- Can't remove required field from the request form of a cloud service project.
- Unable to switch-back after impersonating a customer in Jira Service Management
- Connection Status briefly appear as Suspended and Disabled on JSM Mail Handler connectivity logs
- Can't add Flag to issues in service project
- "Reply-to address cannot be deleted" when trying to remove an external email address on Jira Service Management cloud projects.
- Unexpected problem when creating requests in the Virtual Agent with MS Teams for Jira Service Management Cloud
- Automation to send email only to the new Request participants in the Jira ticket
- Automation: "Unable to create request because of these errors: The field 'parent' is not valid for this request type" error in Jira Service Management Cloud
- Renaming the Atlassian Assist bot user turns the Assist icon in a grey icon for Slack connect channels in Jira Service Management Cloud
- Trace the source of request generation in Jira Service Management
- Connecting Request type to Chat channels with Slack generates an error in Jira Service Management Cloud
- How to fetch the Team name from the comments by using Regex
- Custom Field-Driven Approvers using Automation Rule
- How to clone an issue and update the request type using Automation in JSM Cloud
- Jira Service Management Cloud | Use Automation Rule to Notify Pending Approvers
- Alternative solution for required Cascading field when child value is set to 'None' in Jira Cloud
- Created vs. Resolved chart in a Dashboard is not displaying closed tickets for Team-managed projects in Jira Service Management Cloud
- Custom Field-Driven Approvers using Workflow
- Unable to delete the attachments from cloned ticket
- JSM Chat Assist Cloud sends message to requester in App home thread even when "Send message when request is raised" set to OFF.
- Post the Adaptive card in the MS Teams
- Automation Rule Not Updating Cascade Field Correctly
- How to change the Reporter for a JSM - SYNC?
- How to add Swimlanes showing tickets of other Jira Service management project in Jira boards
- Fix missing Product and operational categorization fields
- How to use 3LO authentication with Jira REST API.
- Ticket Information via Email using Automation
- Link the newly created Confluence page to Jira issue using automation
- Unable to view teams options within Jira Service Management when clicking on Teams
- Atlassian Assist adds Reporter's Comments on ticket as 'On behalf of User'
- Error on request channel: A request has already been created for this message.
- "Reply above this line." part is missing from the customer notification template in Jira Service Management Cloud
- Automation rule to add multiple users to multiple groups identified from Jira issue
- Solution to link JSM Knowledge Base with Confluence DC
- Jira Cloud Automation: Error shown while executing a mathematical operation
- Invite notification types in Jira Service Management Cloud
- Fix "We're having trouble creating the article" in Jira Service Management Cloud
- Projects and Request Types Not Visible in Assist App Home
- Unknown field type in Jira Cloud
- How to Migrate a Text Field to a User Picker Field in Jira
- Use Jira Automation to take certain actions on the tickets created during off-hours or weekends.
- How to allow Workflow Transitions based on Field values
- What happens to the projects when you unsubscribe from a Jira product in Cloud
- How to: Add all @-mentioned users/customers (in the comment) to the Request Participants.
- Unable to add some system rules in Jira Automation
- How to avoid users / agents from adding internal comments in Jira?
- How to automatically transition an Issue to a Closed status when all Linked Issues are Closed
- All request types are not available on the JIRA Service Management Board
- Jira Automation to add linked issues' reporter and request participants to a ticket
- Automatic Assign User from Project Roles to the Approver Field in Jira
- How To: Import .ICS Files into SLA Calendars on Jira Service Management Cloud
- Problem: Projects Appearing on Assist Setup in MS Teams Without Connections in JSM Chat Settings on Jira Service Management Cloud
- "Your request could not be created. Please check the fields have been correctly filled in" error while creating requests through Assist
- Automatically Labeling Linked Issues Across Projects
- An automation rule to notify when an issue is moved to another project
- How to prevent customers from escalating tickets before a certain timeframe in Jira Service Management Cloud
- How to capture and store the approval timestamp in a Jira custom field.
- Priority field displays as red in the JSM queue list
- How to allow JSM Cloud Operations Sync to filter Alert actions based on custom fields or JQLs
- CSV import fails with InvalidInputException Error Due to Issue Type and Validator Conflict
- Moved issues doesn't return request type information through RestAPI
- Request form with Forms on open portal not loading in JSM Cloud
- Assist creates a test Jira Service Management Cloud ticket with an unknown reporter jsong@example.com
- Fixing "Email doesn't belong to domains allowed in customer access settings" error for JSM Cloud incoming email
- After creating a project with shared settings, Request types are missing
- Error - Everyone from all groups in ‘<Group Picker (multiple groups) field>’ must approve, but there are no groups, while transitioning the issue.
- "Need admin approval" message when trying to connect email accounts in JSM Cloud
- Opsgenie Sign-Out throws an error at logout and redirects to previous SSO(IDP provider page)
- How to display the user who was the assignee when the SLA was breached in Jira Service Management Cloud
- Troubleshooting Blank Page or Error Message on Jira Customer Portal Login
- Unable to add Teams as Service Owners
- The Last Active and Status columns are not being updated for Jira Service Management customers with an Atlassian Account
- Understand the Expand button in the Assist app for Slack
- Customer Notifications not triggering: Reasons and How to resolve
- Atlassian Assist: "An error occurred while loading the issue details" in JSM Cloud
- Not able to view the change ticket in the incident ticket
- Issue while removing/adding a project from a priority scheme
- How to get the time stamp details when the ticket transitions , using post function.
- Understanding Time to Resolution Avg report: Custom Date Ranges vs. Past x Days Filters
- Atlassian Assist requests stuck under [Loading…] status
- Send SMS when ticket's priority updates
- Unidentified Field description in Issue Transition Screen
- Why did the ticket emoji not trigger the Assist app in Slack?
- Unable to view Customer notification logs in JSM project
- Approval Properties in Jira Workflows
- Can't add Custom field to a certain Request type form
- How the Knowledge Base search works on Service Desk Portal
- Create Multiple Jira Issues Based on a Custom Number Field Using Automation
- Automation rules fail to update fields for closed issues in Jira.
- Can't find issue to link to an alert
- How to share the SLA time remaining with customers
- Automation : Send Email Notifications for Specific Updates in Jira Issue View
- Send automated email with only selected information about issues at regular intervals
- How to add validation for date entries on form fields on the portal?
- Error linking issues using Automation
- Unable to add/invite a Customer in Jira Service Management (JSM)
- How to prevent specific users from Escalating issues in JSM Portal
- How is Field Configuration's wiki-style mark-up converted to Rich text in Jira Service Management
- SLA is not paused when we ack Opsgenie Alerts
- Resolving Discrepancies in JSM Queue Ticket Counts
- Customer portal search doesn't find the request type name
- Approval status stuck in 'Submitting Approval'
- Capture Priority and Organization Values from the table under the Description field.
- Monitoring your Operations integration inactivity
- How to setup alert rules based on request type on Jira Service Management ticket
- How does smart search works in the Help Center?
- Can SLA's have multiple cycles?
- Unable to add Agent channel in MS Teams for JSM Chat
- "Oops, we weren't able to create your request" error when trying to create a request in JSM Chat
- Admins and agents are getting 'We couldn't load your queue' error while viewing a JSM Queue
- Due date field shows different value than what user selected on transition screen
- "Escalate issue" button isn't visible on some issues
- How to create an EML file for a email
- Create Opsgenie alerts for JSM tickets created during weekend
- Determine why an email is processed as a comment on an existing ticket (instead of creating a new ticket)
- Opened change request doesn't change status to Implementing when deployment is in progress
- Jira Automation with Jira Edge Connector: A Guide to Script Arguments
- Form date format is not the same as Jira date format
- Email issues structured in a table
- Configuring Jira to Prevent Comments on Closed Issues
- Error - "Actor does not have permission to view."
- Forms: Allow adding images/attachments to a JSM request when pasting them to a Paragraph form field
- Error "Sorry, you can't view this page" while accessing Development settings Page
- Unable to restore Jira Cloud backup with the error 'The import archive doesn't contain entities.xml file'
- Adding a comment that is stored in a smartvalue (Variable) as an ADF(Atlassian Document Format) using Automation
- How to create Opsgenie Alert for a specific Priority value or other fields using Automation
- Users not able to login to the site with the error:: Hmm... We're having trouble logging you in
- How to fix captcha validation error on Customer Portal
- JSM - Knowledge Base Categories
- How to add the form fields to the ticket create API
- How to embed images or add hyperlinks in comment using Automation for Jira
- Restrict Customers from Adding Comments using Workflow Properties
- How to add group members as request participants
- How to display date as well time in a date/time column of the Queue
- Issues with adding users to the "Customers" section of a project.
- Unable to subscribe to Slack channel after workspace migration
- Automation to append the dropdown select list Options based on Customer Input
- Notifications showing incorrect sender name
- Incidents (beta) nav bar missing for some Jira Service Management users
- Comments via emails are added as internal comments on the customer portal
- How to manage filters for Jira Service Management boards
- Customers unable to raise tickets and get error "This request is only available to users with Jira access."
- Updating change dates using Schedule Change option in ticket fails with error "Failed to schedule change"
- Broken icons in Jira Sandbox Environment
- Add users from Asset attribute as request participants
- Automation to share direct links to KB articles with portal users
- How to auto-assign a request (ticket) to the agent who raised it on behalf of a customer.
- How to add Link/Hyperlink in Forms
- Issue created using Assist on Teams is created in Halp but not Jira Service Management if a custom field value exceeds 255 characters
- How to link a custom field with the 'Prompt Action' input with manual triggers in Jira Automation
- Why the JSM notification emails delivery status not stored on the domain exchange server when using custom domain email address?
- Automation: Set default Organizations and Request Participants in Service requests
- How to copy issues using Team-managed fields to another project
- How to use Request type Field or Affected services field in Jira Gadget/Reporting
- How to show the Affected Services from JSM incident to Opsgenie alerts
- Email requests fail with Unable to retrieve sender address error message
- Cannot delete an issue type and unable to find issues associated to a deleted issue type
- Export Forms spreadsheets in Jira Cloud
- The "Start Runbook in Azure" Action gives a Connection error: "This connection has stopped working"
- How to prevent Opsgenie comment on Jira Issue as part of Alert Action
- Export of Customer Satisfaction Rating and Comment via API
- How to log/notify admins when an issue is deleted using automation?
- Jira and Jira Service Management DMARC settings
- Multiple Slack workspaces listed in JSM Chat settings
- How to import new customer details in JSM
- Update Message or Description of the Alert automatically in Opsgenie when the same is updated on the Jira ticket
- JSM Linked Issue Creation Fails to Auto-Link
- Access the internal Customer notifications logs through Legacy automation
- How to find Jira Cloud for Sheets subfields
- Restrict access to issues based on a custom field value using Automation
- How to store a CSAT comment in a text type custom field using Automation
- Customers are unable to see issues in the "My Requests" tab in the Help Center
- Copying Automation Rules
- Automation for 3 Strike Rule
- Login-free portal asks new users to sign up while creating a request
- Data connection throws 498 HTTP response with error "Invalid JSON document"
- Closed tickets showing in "Open requests" list in portal Requests for JIRA Service Management Cloud
- Automatically add Slack channel information to custom fields in Jira when using JSM Chat
- How to use Request type in Automation rules when Language Support is enabled for a Jira Service Management portal
- Queues in Jira service Management don't sort by certain fields.
- Accessing the Satisfaction Report when Customer Satisfaction is Disabled
- How Jira selects user to assign tickets when Automation is configured to "Balanced workload" assigning
- How to create an 'Approval completed' notification through Automation
- Custom Field Missing in 'Create Issue with Request Type' Automation
- Custom field permission errors with Jira Webhooks
- How to Modify your Workflow to allow issues to be reopened
- How to use Request types in Workflow Conditions
- Set 'Reporter' Field Value Based on Actual Reporter: Retrieving Email Addresses from Issue Description or Custom Fields through Email/API"
- How to display the recently executed list of automations against an individual Jira issue
- How to create generic table with ticket data in multiline text field using automation.
- How to restrict changes on Approvers field in agent view
- Issues are not visible on the customer portal due to deleted request type
- Unable to install add-on on sandbox site.
- How to update the list of linked issues into a multiline text custom field.
- Receiving an error - "We couldn't start your import. Make sure your file has a column with "Email" as the header" while importing customer details.
- How to redirect customers to raise requests only using the customer portal?
- Filter Issues Displayed in Red
- How to remove "Learn more about" section from customer portal
- Getting "Could not parse AmazonRds message content. It is expected to be JSON. Discarding!" error
- Form's Data Connection FAQ
- Error "Couldn't load. Refresh" when trying to change Knowledge base settings in service project
- Receiving error in JQL search : "The option 'XXX' for field 'XXXXX' does not exist"
- Automation rule is failing with "Could not find your configured field, it may have been deleted, or may need to be added to the project "
- Displaying JSM customer details in the issue view.
- How to assign tickets to groups using automation
- JSM Email handler throws "Current user is not active" for some users
- Getting "Failed to Load" error when copying comments from one issue to another using Automation
- Unable to set "Assignee" field as Optional in field configuration
- Receiving an error while adding organizations in service projects
- Service project can't automatically create Slack channel in Chat
- CSV exported issues don't show AM, PM in Date/Time field
- Customer Portal reCAPTCHA Error
- How-to find the correct Form ID to perform actions on a form associated to an issue.
- Email Requests Failing Due to Rate Limiting and Access Token Retrieval
- Global Automation error: Jira was slow to respond, because the JQL query returned too many issues
- The information shown on the Portal page doesn't match what's set up in the Portal settings under Project settings
- 'Failed to load' error when uploading attachment through JSM Form
- Automatically sharing a new ticket with a specific Organization and add the reporter as a member of the Organization
- How to auto-fill Organizations field when raising request through JSM Widget
- Not able to create ticket in service project through Email due to issue field error in email logs
- Forms: Using Automation to notify a user when a form has been submitted on an issue
- Automation doesn't update the status when the customer replies
- Application installation fails with error "We are unable to process your request as there is no default group in Jira cloud product access. Please review and create a default group for each product."
- JSON Queries in Jira Automation
- Limitation in retrieving select list field type values from Jira Service Management Forms via Automation
- Resolution Field Not "Updated" When Closing Ticket
- Use additional data from the Affected Services field in automation rules
- Error when adding a comment to a request through the JSM Portal
- Jira Service Management Virtual Service Agent displays message when attachment is sent without text
- JSM/Opsgenie: Filter alert based on the Responder team in opsgenie and create an issue in Jira Service Management.
- Errors while importing automation rules JSON from Server/Data Center to Cloud
- How to send customers a notification with the most recent attachment using automation
- Can't access site because it has reached its license limit
- Differences between the Service Desk Customers in the 'People and Access' tab and in the 'Customers' section
- Incorrect display of issues in 'Done' Status on JSM Board
- Customer not added to the project are able to view the portal for the project with restricted access
- Project Queues in Jira Service management are empty and not showing any open tickets.
- Unable to update organization name and receives an error "Unable to rename organization. Try again later."
- Forms not adding to issue via automation
- How to create a customer ticket follow up process in JSM using Automation
- Link Request Participant field to multiple form fields
- Jira Service Management Access Granted to Trusted Users Without Default Groups assigned
- JSM/Opsgenie: Display opsgenie alert link on Jira Service Management issue that got created via Jira Service Management cloud integration
- Setting OpsGenie Alert Priority via a Jira custom field
- How to change the Icon for Priorities field
- How to parse issues' description using Automation?
- Jira Service Management creates duplicate tickets for each message sent to the connected email account
- "We couldn't replace the workflow" error thrown while trying to change the issue type of change management request type
- How to replace a long hardcoded IF-ELSE structure with compact/smart approach in Automation
- How to escalate or internally assign a JIRA Service Management ticket to a non-agent licensed user in Jira Service Management
- Incoming emails creating tickets with an empty description
- How to find issues linked to a specific Confluence page using JQL?
- Request Type Update Fails in Automation
- How to manage Public Holidays in Opsgenie to avoid routing the Alerts
- Set the Request type for JSM issues when importing from CSV
- How to automatically transition parent linked issue when all child linked issues in the same status using Automation
- Agents can't add customers to Service projects
- Email does not arrive at project email.
- Formatting Issue in Customized HTML Email Notifications
- Understanding How to Use "Application Access" Permissions in Jira Project
- Creating a Zoom meeting throws error: You've already added Zoom. Reload the page and try again.
- Microsoft ATP Creating Duplicate Jira Service Management Tickets
- How to export jira issues to PDF files
- How to send notification when bad customer satisfaction received in Automation
- Alerts created via Zabbix integration shows Default API as the name of integration
- How to close Opsgenie alert when corresponding Incident issue is resolved or closed in JSM
- Disable the invite user option from Jira App on Slack
- How to assign portal access to provisioned users/groups from AD?
- How to get the AccountID for Customer Accounts in JSM
- What is the difference between Chat and the Slack integration?
- Error when accessing the Assist app in Teams
- Resolve Incoming Email Permissions in Jira Service Management
- How to Restrict Access to Queues in Jira
- Understanding Opsgenie Account Deactivation Notifications
- Unable to get Affected Services value in Jira CSV export
- Forms : Display the Jira Form in users preferred language
- Forms: Automation to Change the Visibility of Jira Forms on Issue
- Issue search List View does not show returned results
- JSM Form load time is slow
- Priorities under dropdown are not updating in issue view
- Add comments that match specific text to issues
- Users are unable to view/download attachments from email notification
- Agent is unable to access projects on Mobile Application
- How to input data within tables in forms?
- Automatically remove issue reporter from Watchers when moving issue
- Something went wrong error when updating user's project role in Jira Cloud
- Automatically reassign issues of agents who are on vacation with user properties
- Opsgenie Zscaler Integration
- Jira Form fields are not visible or are displayed incorrectly on the customer portal
- How to make a column clickable in JSM service project queues
- Jira/OpsGenie: Getting 400 Bad Request Specify an issue type error in Opsgenie
- Send Satisfaction Survey at any point of time
- Creating a data connection to use in Forms throws 404 errors
- Image attached to a page in Confluence space is not visible to customers in KB articles when added in the footer
- Customers not receiving email notification when changing internal comment to public comment
- Automatically reassign issues of agents who are on vacation
- Invalid format error thrown when adding Holiday Date to SLA Calendar in Jira Service Management
- Bulk Assign the 'Customer' Role in Jira Service Management
- CNAME records remain unverified even when correct values are added in the domain provider page
- Restrict Transition Options for Issues in On Hold and Pending with Requester Status
- Error while connecting Microsoft Teams to Service Project
- Jira automation to delete forms on an Issue
- JSM/OpsGenie: Getting 400 error on creation of Jira Service Management issues when an OpsGenie alert is created
- JSM/OpsGenie: Assign Jira issue to the user who acknowledged the alert
- How to setup on call in customer portal
- Customers are able to add Internal Comments
- Use automation to recalculate SLAs
- Select Approvers automatically based on a field value in Jira Forms
- Dynamic Alert fields for Parameter value in Opsgenie Actions
- JSM Chat: Slack Integration Failing to Create Issues
- Using Forms Regex validation
- Export JQL filters to Google Sheets using Jira Cloud for Sheets for data analysis in JSM
- Update holidays of all JSM project's calendars via Rest API
- SLA does not populate when Priority Name is Numeric
- SLA's are being paused as soon as they have started.
- Acknowledge Opsgenie alert when Jira Service Management issue status updated to In progress
- How to add Jira ticket link in the description of Opsgenie alerts
- How to export a list of teams and members in Opsgenie
- Manually formatting WebResponse to JSON in Automation
- Send JSM Forms information with automation
- Send email to a project role
- Adding new Slack Workspace for Incident Management results in "We couldn't connect the workspace" error message.
- Atlassian generated icons and avatars are removed when part of an email attachment
- Workaround to make RCA field as mandatory for P1 and P2 issues
- Duplicate SLAs in Jira Site Causing Automation Error
- How to disable customer notifications for a specific transition?
- Replying to email notifications from the automation rule to be added as comments to existing issues
- Agents receiving error Field 'duedate' cannot be set. It is not on the appropriate screen, or unknown.
- User cannot find the option to create company-managed project
- How to set up the "Comments" field as mandatory when changing fields such as Priority
- Jira ticket is not getting created from the outgoing automation rule set in JSM-Opsgenie integration
- Customer can't add comment in Customer Portal for JIRA Service Management Cloud
- Add Organizations Button is not visible under Customer Section.
- Users added in CC are not getting added as request participants to the request
- Display the actual time or elapsed time of SLA's using Automation
- Add Affected Services on Opsgenie alert and update the same on the JSM ticket
- JSM/OpsGenie: Set the request type for Jira Service management issues when issue is created through an Opsgenie alert
- Auto-Create Jira Tickets on Automation Failure
- JSM/OpsGenie: Move Jira Service Management issue to a certain status other than Done when corresponding OpsGenie alert is acknowledged or closed
- JSM/OpsGenie: Create an alert/Incident in OpsGenie when an incident is marked as Major in Jira Service Management
- JSM/OpsGenie: How to create Jira issues when receiving an incoming call
- Deleted comments in Jira tickets aren't being deleted in Slack when using Atlassian Assist/JSM Chat
- Issue Security Level does not added to tickets even though it is added in Post Function.
- How to send a notification or transition the issue on the date specified in a custom field using automation.
- Emails to OpsGenie displays Chinese characters in alert description
- JSM/OpsGenie: How to disable OpsGenie responder alerts
- How to enable/disable Major Incident or check if this field is enabled using Jira automation.
- Users and JSM customers not getting Jira Cloud emails because of bounces
- Difference between Average Age Chart gadget in Jira Server and Cloud
- Display Jira issue status or any other field values on Opsgenie Alerts
- Create service request in Automation with hidden fields in the Request Form
- Why is the Portal name showing a different wording in the Customer notification from what is configured in the project in Jira Service Management Cloud
- Why are the Request type name, description, and field names showing a different wording from what is configured in the project in Jira Service Management Cloud
- Unable to search knowledge based article even though the article exists
- Add Customers button is not displayed for the agents
- Unable to link a form to change management
- How to add validator on forms via workflow or automation?
- How to limit the number of digits in a custom field
- How to add attachment in Jira Service Management portal request
- How to configure Default Approvers for Request Types?
- Email all Public/Internal comments to the reporter while closing the ticket.
- Problems when adding a new language in Language Support settings
- Receiving error "Please provide a valid value for field 'Approvers'" when trying to set a user as approver
- Automation rule failing with error -"Field name is not searchable, it is only sortable"
- User picker field was not updated by Automation despite status show Success in Cloud
- Issue creation in Jira fails silently after entering all field data
- Delete unwanted attachments from customer requests using Automation
- How to troubleshoot common issues with SLAs?
- Resolution field is showing different value after the issue is transitioned or closed
- Copy comments from the original Jira issue to a cloned issue
- Email responses from customers are showing with "[if gte mso 9]" in issue comments
- Custom field description not visible while creating a new issue for Jira service project
- Troubleshooting why an internal Jira user did not receive a notification in Jira Cloud
- JSM Chat: How to Hide Jira Custom Fields in the Issue Modals in Slack or Teams.
- Some fields are missing on the issue view for a few tickets even with correct field and screen configuration
- Update Opsgenie alert priority when the issue priority in Jira is changed
- How to transition to the previous status of an issue using automation rules in Jira
- How to use regex to set validation for a number input on a form field
- Unable to route the call to certain countries while using incoming call integration with Twilio
- Incoming Call Integration is not able to route calls to more than one number
- Jira/OpsGenie: Change OpsGenie notes to internal comments in Jira
- How to Make a Field Required Before Closing an Issue in Jira Cloud
- Add a group to Service desk Customer role in a team-managed JSM project
- Automation rule posts private comments instead of public comments
- Emoji fails to trigger ticket creation in Atlassian Assist
- Administrator is unable to edit a custom field to add options under a Request Form in JSM
- Not able to view and configure JSM project settings as a site admin
- JSM not showing OpsGenie On-call schedules under project
- Unable to create Company Managed Projects for ITSM Templates
- Using OR Statements in SLA Time Goals
- Error when trying to create a Slack channel from an Incident or JSM Chat settings
- Unable to remove Slack connection in JSM Incident Management tools
- Restrict Jira Service Management Agent access based on issue type
- How to disassociate a project from an issue security scheme and delete the issue security scheme
- Customer organizations in Jira Service Management
- Restricting JSM Knowledge Base articles to a group of customers
- Identifying which JSM mail handler created a request
- Export portal only customers list
- Automation: How to compare smart value with list of options in Advanced compare condition
- "Couldn't send request" message when raising a ticket.
- Unable to change the signature displayed on customer notifications
- SLAs Not Showing On Jira Issues
- Error message is seen when trying to access Queues in Jira Service Management
- Jira Service Management tickets creating empty ticket description or comment
- Agents replies to Internal Notifications won't show attachments at the Customer Portal.
- Limit Customer Issue Reopening to X Days After Resolution
- Customer is unable to login to portal because link has expired
- JSM Cloud Automation rule failing with the error 'You are currently not a member of the project role: Service Desk Team. (commentLevel)'
- The customer notification to be sent only to Requester and Request Participants when an Organization is added during issue creation
- User is unable to see the Requester field in Slack when using Chat
- Request types that are hidden from portal are appearing in the portal
- Rolling SLA to track if an agent made a comment/update every X amount of time
- Show request types from all connected projects as an available option when creating a JSM Chat Request outside a Request Channel
- Jira Service Management customers are visible in the dropdown of the reporter field despite not having access to the project
- Filter Subscription for JSM non-licensed users
- Unable to change Issue Security on an existing issue
- Emailed requests are not created with an error in the logs indicating that a custom field is not correctly filled in
- Attachments added to a description are not visible on requests in Customer Portal
- Breach time not found in SLAs
- Approve and Decline buttons missing from Jira Service Management approvals notification
- Emails are not processed into comments or new requests in Service project
- Emails added as comments to existing requests instead of creating new ones
- Opsgenie not available under the product switcher button
- Customers Receive 403 Error When Opening Email Attachments
- Edit customer portal fields in requests using Forms
- Copying an existing notification scheme and associating it with a project
- ITSM Features available for JSM Company-managed and Team-managed projects
- Resend Invite Button is not displayed in the "Customer" section in JSM Cloud project
- Customer in portal receives an error indicating that they cannot create ticket on another user's behalf
- Understanding watchers and request participants
- Not able to transition ticket on the Portal - You can not make this transition
- Set up Issue security for request participants using Automation
- How to disable comments on closed issues in Team Managed projects
- Email REJECTED due to Jira mail loop filter
- JSM incoming email error: Self-Signup Disabled
- Agents and customers can't raise requests in a JSM project
- Can't add custom mailbox in service project
- Share With field and +Share button: Differences and Behaviors on JSM Portal
- How to create Confluence page automatically once an issue is created in JSM Cloud
- How to remove DEMO customer accounts
- How to fix orphan sub-tasks
- How to download email processing logs for JSM email handlers
- SLAs configured in the service project are not displayed on the issues
- Measure Time to first response SLA for reopened issues in a JSM project
- Comments not updating status in Jira Service Management Cloud
- How JSM customers with an Atlassian account can view Confluence pages without having a license.
- Time to first response SLA doesn't stop when agent adds a comment to the ticket
- How to set up an Approval Stage for when a ticket is re-assigned
- Add a conditional field to your project using Forms
- Users never invited to a restricted JSM project being listed within the customers page
- Fix Email for Jira Ticket Creation: Core & JSM Cloud
- Jira Service Management common requests/issues
- Possible causes for the error message "Couldn't load. Refresh." in Knowledge Base
- Cloning issues with Issue Security Scheme levels via Automation
- Opsgenie/Jira Android Mobile app login issue on Huawei mobile devices
- Updating the Responder field with Automation
- Using the request-channel-type property on filters
- Create linked issues with non required custom fields using automation
- How to add logo in customer invite email notification
- How to ensure that Request participants do not lose access to a ticket once it is moved to a different type of project
- Understanding the default focus in the Create Issue screen
- Blank Columns in the Queue are not exported in CSV.
- How to disconnect a Channel from JSM Chat
- Changes in Confluence that affects viewing articles in the Customer portal
- Automatically Share Tickets with All of a Reporter's Organizations in JSM Cloud
- Not able to delete the attachments from attachments section
- How to close Opsgenie alert when corresponding JSM issue is deleted
- How to fix permissions and access issues due to duplicate accounts in Jira Service Management
- Generic error message when trying to deactivate ITSM features
- How to create a filter to list requests from different projects
- Restrict field editing using automation
- Collaboration between Jira teams in Jira Service Management Cloud
- How to sync comments and copy attachments between linked issues
- Error message "Invalid date format" for specific dates
- How to copy values between multiple choice fields via automation.
- How to send JSM form PDFs as an email attachment using automation
- Bulk delete users and customers using Postman and CSV file
- Troubleshoot Customer Portal Request Submission Problems
- Automation Rule Actor Missing Permissions in JSM Cloud
- How to find smart value of SLA component of JSM issues
- Text formatting in the Customer portal
- Working with the environment system field
- How to use the Approval Completed trigger with workflows that have multiple approval steps?
- How to receive only email requests in Jira Service Management
- CONDITION PENDING status in Jira Service Management mail logs
- How to list all Knowledge Base articles on the portal
- How to add the sender of an external email as a request participant using automation
- Portal-only customer account management: Revoke access and Delete account consequences
- Using conditional logic with Forms
- Enable automatic accounts creation through email requests
- Troubleshoot customer satisfaction survey not being sent in Jira Service Management Cloud
- Free Confluence for Jira Service Management Knowledge Base (Annual Licenses)
- Customer is not able to find support requests on Service Desk Portal
- Extract Content out of Description and Summary with Regex and Automation
- Email request connectivity log showing failed due to "Rate Limited" status and the details are "Error during HTTP request" in JIRA Service Management Cloud
- Opsgenie Plan Differences (Bundled with JSM vs. Standalone)
- How the email request processor decides if an incoming email should be a new issue or a new comment in Jira Service Management Cloud
- Unable to search for list of customers in JSM Cloud customer portal
- Add/Update/Remove Request Participants using Automation
- No customer email notification received from sub-task in JSM project
- Send notification to previous Assignee when assignee changes on a Jira issue
- Automatically Add Customers to Organizations Using Reporter Email Domains
- Troubleshooting bounce emails from bounce.atlassian.net
- Using custom mail handler aliases to route incoming requests
- How to simulate a delay/sleep function in the automation
- How to calculate the time spent on each status and total time on the issue
- Error displayed when trying to categorize KB articles
- Customer is not receiving invitation email when invited to a Service project
- Create an Opsgenie alert after Jira issue priority is updated
- Attachment is not successfully uploaded / attached when creating a request via Customer Portal
- User cannot be assigned Jira Service Management issues
- How to share tickets with people who commented on them
- Unable to Connect Google Email Account to Service Project
- Customer notification doesn't match the configured content
- Implement Automated Issue Inactivity Follow-ups and Closure in Jira Service Management Cloud
- Automation: Bulk delete portal customers
- Changes to Portal name or Introduction text of a JSM project are not reflected on help center
- Edit and rename labels in Jira Cloud
- In the automation, parallel execution of the branches (to main thread) can produce incorrect/unexpected outcome
- How to use JSM Customer's Organization information in Automation rules
- Error while inviting new users to cloud site
- How to hide request type from customer portal for team-managed project
- Restrict Comments on Closed Issues in Jira Service Management Cloud
- Why DNS checker for setting up custom domain email address still "Unverified" in Cloud
- Unable to add/find a field in Request Form under Request types setting
- Request Participant is not receiving notifications
- SLA keeps counting for closed issues imported via CSV
- Can't create new mail channel due to configuration issue with request type
- Jira Service Management customer receives wrong notification when the issue is closed/resolved
- Customers don't receive notifications after migration to Cloud
- Issues are created with empty description/comment when processed by Jira Service Management email request
- Set up JSM mail handler to allow comments on existing issues but prevent creating new ones
- Known problems with viewing requests on the customer portal
- Change the Run-As User for Legacy Automation
- Jira Service Management project displays unwanted customers in customer section
- Restrict groups on JSM approval field
- Unable to assign tickets to Jira Service Management agent with "Issue could not be updated" error
- Unable to add Organization due to missing "Share with" field while raising a request in customer portal
- How to prevent users from selecting previous or past date in date type custom field
- Customers unable to submit tickets due to required fields
- Requests automatically shared with organization
- Replacing the system field "Description" in order to have a custom Description field with a default value in customer portal request forms
- Create service request action in Automation doesn't work and gets stuck in loading
- Disable Customer Portal Status Change Auto-Responses
- Getting 403 error and “The value could not be saved” when setting Request Type
- How to export report data details using issue filters
- Opsgenie not receiving heartbeat emails due to case sensitivity
- "This project isn’t available" error or infinite load for Jira Service Management Cloud
- Jira still sends notification after removing recipients from "Issue Closed" event
- Batching notifications in Jira Cloud
- Users who log in with Azure AD SSO are getting the "The signed-in user XXXXXX is not assigned to a role for the application" error
- Legacy Automation Default User Error
- How to update the Approver via an Approval field using Jira Automation in team-managed projects
- Messages being reprocessed multiple times by Microsoft/Office 365 JSM mail handler
- How to automate roster based assignment using project automation
- How to create and link remote Jira issues using automation
- Opt in to receive notifications for Customer Organizations
- Signup is not currently available when inviting customers or raising requests via email
- Emails sent by customers are "Rejected" by Jira Service Management mail handler
- How to change Jira Service Management customer email address
- Selecting an automation template from the library results in an error
- Automation Rule Error on Successful Transition
- RFI for Jira Service Management
- Jira Service Management shows 500 error on Help center / customer portal
- Clear the resolution field when an issue is reopened in Jira Cloud
- Automatically set Request Type When Issue is Moved or Created via Jira
- How to troubleshoot issues with request types
- Internal users showing duplicate on user picker fields
- JiraService Management > JQL for Initial Response completed() appears to be wrong
- Using Issue Collector Feedback form in Jira Service Management Cloud customer notifications
- Remove non-required groups from Product Access in Jira Cloud
- Set the Request Type when creating an issue using REST API in JSM Cloud
- How to troubleshoot issues with the email channel in JSM Cloud
- How to manage access to your Jira Service Management
- How to troubleshoot customer notifications in Jira Service Management Cloud
- Automating creation of Jira Service Management linked issues with other projects
- JSM Agents do not receive internal notifications
- Replies to Jira Service Management tickets result in duplicate tickets
- Jira Service Management issue sharing
- Resolve Wrong or Missing SLAs in Jira Service Management Cloud
- How to add an attachment to a Jira Service Management Cloud ticket using the REST APIs
- How to restrict customers access to specific projects in Jira Service Management
- Unable to update a Service Management Report Series
- How does the Service Management "Time to resolution" report work?
- Standard permissions in Jira Service Management
- Custom permission schemes for Jira Service Management projects
- Resolve permission scheme errors in Jira Service Management
- Notifications not sent on Resolved or Reopened Requests in JSM
- Jira Service Management queue is blank
- Limit Jira Service Management project visibility to customers on portal
- Requests doesn't show any issues in JSM Customer Portal
- Jira Service Management agents license count seems to be incorrect
- How to Create Service Management Issues without an Email Body
Last modified on Jul 2, 2022
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