Jira Service Management Cloud Knowledge Base
- Using Forms Regex validation
- Notifications not sent on Resolved or Reopened Requests in JSM
- Opsgenie not available under the product switcher button
- Unable to Modify Service Owners Field in Jira Service Management
- Disable customer portal status change auto-responses
- JSON Queries in Jira Automation
- Copy comments from the original Jira issue to a cloned issue
- Announcement Banner Options in Jira Service Management projects
- Capture work Priority and Organization from the Description field
- Customers not added to a restricted service project can see the portal
- How to create a Jira Service Management project only with knowledge base articles
- Microsoft ATP Creating Duplicate JSM Work Items
- Export JQL filters to Google Sheets using Jira Cloud for Sheets for data analysis in JSM
- Error Inviting Users to Cloud Site
- How to copy the latest alert note in summary of alert
- Update values in multiuser picker field using automation in Jira Cloud
- Unable to create Company Managed Projects for ITSM Templates
- Differences between "People and Access" and "Customers" page in JSM Cloud
- Automate Confluence page creation from Jira work items in JSM Cloud
- Site Admin can't view and configure project settings in JSM Cloud
- Emails Creating Comments Instead of Issues in Jira Service Management Cloud
- Use Forms to set Conditional fields in service projects
- Resolve JSM Cloud automation rule errors related to project role membership
- Request types not available in JSM Chat integration for Jira Service Management Cloud
- Email Notifications in Jira Service Management Not Rendering Images Correctly
- Portal Name and Text Changes Not Updating in JSM Cloud Help Center
- Synchronizing Attachments Between Linked Jira Issues Across Different Projects
- Resolve Automation Rule Failure Due to Missing Configured Field in JSM Cloud
- Export portal only customers list
- Resolve Issues with CSAT Surveys in Jira Service Management Cloud
- Agents do not receive internal notifications in JSM Cloud
- Update Run-As User for JSM Cloud Legacy Automation
- Mandatory Field Validation for Issue Closure in Jira Cloud
- Understand Share Options in Jira Service Management Cloud Portal
- How to Manage Customer Organizations in Jira Service Management Cloud
- Restrict Jira Service Management Agent access based on work type
- Review Incorrect License Count for Jira Service Management Cloud Agents
- Duplicate Account Issues in Jira Service Management Cloud
- Agents don't have permission to invite customers to service project
- Resolve Email Channel Problems in Jira Service Management Cloud
- Add Fix versions field under a team-managed service project.
- Resolve Duplicate User Entries in Jira Cloud User Picker Fields
- What happens to the projects when you unsubscribe from a Jira product in Cloud
- Forms not adding to issue via automation
- Can't delete attachments from service requests in JSM Cloud
- Resolve invitation email issues in Jira Service Management Cloud
- Resolve customer notification issues in JSM Cloud
- Manage access to your Jira Service Management projects and requests
- Limitation in retrieving select list field type values from Jira Service Management Forms via Automation
- Text formatting in the Customer portal
- Approval workflow properties in Jira Service Management Cloud
- Create OpsGenie Alert for Major Incidents in Jira Service Management
- Due date field shows different value than what user selected on transition screen
- Automate Responder Field Updates in Jira for Efficient Incident Management
- Customer Notifications won't trigger in Jira Service Management Cloud
- Assign Jira Work Items to Alert Acknowledgers in OpsGenie
- Filter subscription for JSM non-licensed users
- Approval status stuck in 'Submitting Approval'
- Troubleshooting Common Issues in Jira Service Management Cloud
- Using OR Statements in SLA Time Goals
- Images are rendered as text in Customer Notifications
- Restrict access to issues based on a custom field value using Automation
- Invite notification types in Jira Service Management Cloud
- Unable to remove Slack connection in JSM Incident Management tools
- Integrating Custom Form Fields into Jira Ticket Creation API
- Export report data from a JSM project using work item filters
- Automatically send an email to all members of a Jira project role
- Email comments to reporter when closing JSM ticket (Cloud)
- How to manage Public Holidays in Opsgenie to avoid routing the Alerts
- Form's Data Connection FAQ
- Assets Automation - Trigger rule based on attribute update for JSM Cloud
- Resolve Duplicate Ticket Creation from Email Replies in JSM Cloud
- Automate Ticket Assignment to Groups in Jira Cloud
- Automation to append the dropdown select list Options based on Customer Input
- ITSM Features available for JSM Company-managed and Team-managed projects
- Using Request Type and Affected Services Fields in Jira Cloud Gadgets/Reporting
- Automate Removal of Unwanted Attachments in JSM Cloud Requests
- Bulk Assign the 'Customer' Role in Jira Service Management Cloud
- Import new customer details in Jira Service Management Cloud
- Troubleshoot Invisible or Incorrectly Displayed Jira Form Fields on Customer Portal
- How to set up an Approval Stage for when a ticket is re-assigned
- Users unable to create tickets through Slack/Teams integrations in JSM Cloud
- How to get the time stamp details when the ticket transitions , using post function.
- How to display date as well time in a date/time column of the Queue
- Admins and agents are getting 'We couldn't load your queue' error while viewing a JSM Queue
- Set up JSM mail handler to allow comments on existing work items but prevent creating new ones
- How to remove DEMO customer accounts
- JSM incoming email error: Self-Signup Disabled
- How to Implement Conditional Logic in Jira Forms on Atlassian Cloud
- Free Confluence for Jira Service Management Knowledge Base (Annual Licenses)
- Understand the Expand button in the Assist app for Slack
- Issues are not visible on the customer portal due to deleted request type
- JSM notification emails delivery status are not stored on the domain exchange server when using custom domain email address
- How to use Customer Service Management fields in JSM Cloud Automation
- The Last Active and Status columns are not being updated for Jira Service Management customers with an Atlassian Account
- Create service request action in Automation doesn't work and gets stuck in loading
- How to Prevent duplication of accounts in Jira Service Management.
- Set the Request Type when creating an issue using REST API in JSM Cloud
- How to troubleshoot common issues with SLAs?
- Add/Update/Remove Request Participants using Automation in JSM Cloud
- Jira automation to delete forms on an Issue
- How to setup on call in customer portal
- Receiving error in JQL search : "The option 'XXX' for field 'XXXXX' does not exist"
- How to automate roster based assignment using project automation
- How is Field Configuration's wiki-style mark-up converted to Rich text in Jira Service Management
- This form contains a hidden field that does not have a valid default value configured.
- Error message is seen when trying to access Queues in Jira Service Management
- How to find issues linked to a specific Confluence page using JQL?
- Agents receiving error Field 'duedate' cannot be set. It is not on the appropriate screen, or unknown.
- How to prevent specific users from Escalating issues in JSM Portal
- Use automation to recalculate SLAs
- Resolve Wrong or Missing SLAs in Jira Service Management Cloud
- How to use regex to set validation for a number input on a form field
- How the Knowledge Base search works on Service Desk Portal
- How to remove "Learn more about" section from customer portal
- Emails are not processed into comments or new requests in Service project
- Ticket Information via Email using Automation
- Custom Field-Driven Approvers using Workflow
- JSM/OpsGenie: How to disable OpsGenie responder alerts
- How to create Opsgenie Alert for a specific Priority value or other fields using Automation
- Email issues structured in a table
- Jira Service Management shows 500 error on Help center / customer portal
- Replying to email notifications from the automation rule to be added as comments to existing issues
- How to disable comments on closed issues in Team Managed projects
- Add Affected Services on Opsgenie alert and update the same on the JSM ticket
- How to store a CSAT comment in a text type custom field using Automation
- Send SMS when ticket's priority updates
- Atlassian Intelligence draft replies not working for Jira Service Management Cloud
- Priority field displays as red in the JSM queue list
- Acknowledge Opsgenie alert when Jira Service Management issue status updated to In progress
- How to find Jira Cloud for Sheets subfields
- Automation: How to compare smart value with list of options in Advanced compare condition
- How to prevent customers from escalating tickets before a certain timeframe in Jira Service Management Cloud
- Automation rule failing with error -"Field name is not searchable, it is only sortable"
- Cannot delete an issue type and unable to find issues associated to a deleted issue type
- How to create a customer ticket follow up process in JSM using Automation
- Problem: Projects Appearing on Assist Setup in MS Teams Without Connections in JSM Chat Settings on Jira Service Management Cloud
- How to use 3LO authentication with Jira REST API.
- "Reply above this line." part is missing from the customer notification template in Jira Service Management Cloud
- Use Jira Automation to take certain actions on the tickets created during off-hours or weekends.
- Automation doesn't update the status when the customer replies
- Understanding How to Use "Application Access" Permissions in Jira Project
- Custom field permission errors with Jira Webhooks
- Unable to restore Jira Cloud backup with the error 'The import archive doesn't contain entities.xml file'
- Receiving an error while adding organizations in service projects
- How to allow JSM Cloud Operations Sync to filter Alert actions based on custom fields or JQLs
- Users who log in with Azure AD SSO are getting the "The signed-in user XXXXXX is not assigned to a role for the application" error
- Troubleshooting Blank Page or Error Message on Jira Customer Portal Login
- The customer notification to be sent only to Requester and Request Participants when an Organization is added during issue creation
- "We couldn't replace the workflow" error thrown while trying to change the issue type of change management request type
- JSM Form load time is slow
- Custom Field-Driven Approvers using Automation Rule
- Closed tickets showing in "Open requests" list in portal Requests for JIRA Service Management Cloud
- How to Modify your Workflow to allow issues to be reopened
- "Escalate issue" button isn't visible on some issues
- How to escalate or internally assign a JIRA Service Management ticket to a non-agent licensed user in Jira Service Management
- Email requests fail with Unable to retrieve sender address error message
- Assist creates a test Jira Service Management Cloud ticket with an unknown reporter jsong@example.com
- Unable to route the call to certain countries while using incoming call integration with Twilio
- How to use Request type in Automation rules when Language Support is enabled for a Jira Service Management portal
- Add a group to Service desk Customer role in a team-managed JSM project
- Unable to view teams options within Jira Service Management when clicking on Teams
- How To: Import .ICS Files into SLA Calendars on Jira Service Management Cloud
- Error - "Actor does not have permission to view."
- Opsgenie/Jira Android Mobile app login issue on Huawei mobile devices
- Why is the Portal name showing a different wording in the Customer notification from what is configured in the project in Jira Service Management Cloud
- Jira Service Management creates duplicate tickets for each message sent to the connected email account
- The information shown on the Portal page doesn't match what's set up in the Portal settings under Project settings
- Why are the Request type name, description, and field names showing a different wording from what is configured in the project in Jira Service Management Cloud
- Forms: Using Automation to notify a user when a form has been submitted on an issue
- How to link a custom field with the 'Prompt Action' input with manual triggers in Jira Automation
- Troubleshooting bounce emails from bounce.atlassian.net
- How JSM customers with an Atlassian account can view Confluence pages without having a license.
- JSM Linked Issue Creation Fails to Auto-Link
- How to fetch the Team name from the comments by using Regex
- How to update the list of linked issues into a multiline text custom field.
- Requests automatically shared with organization
- Unable to subscribe to Slack channel after workspace migration
- Automation Rule Not Updating Cascade Field Correctly
- Issue export error : 414 Request-URI Too Large
- Unable to add some system rules in Jira Automation
- Restrict Transition Options for Issues in On Hold and Pending with Requester Status
- How to enable/disable Major Incident or check if this field is enabled using Jira automation.
- SLA's are being paused as soon as they have started.
- Attachment is not successfully uploaded / attached when creating a request via Customer Portal
- Accessing the Satisfaction Report when Customer Satisfaction is Disabled
- How to send notification when bad customer satisfaction received in Automation
- Cloning issues with Issue Security Scheme levels via Automation
- Edit customer portal fields in requests using Forms
- How to use Request types in Workflow Conditions
- Atlassian Assist: "An error occurred while loading the issue details" in JSM Cloud
- How to automatically transition an Issue to a Closed status when all Linked Issues are Closed
- Can't add Custom field to a certain Request type form
- Email Requests Failing Due to Rate Limiting and Access Token Retrieval
- Automation rule to add multiple users to multiple groups identified from Jira issue
- Create linked issues with non required custom fields using automation
- Unable to search knowledge based article even though the article exists
- Troubleshooting why an internal Jira user did not receive a notification in Jira Cloud
- Displaying JSM customer details in the issue view.
- Some fields are missing on the issue view for a few tickets even with correct field and screen configuration
- JSM/Opsgenie: Display opsgenie alert link on Jira Service Management issue that got created via Jira Service Management cloud integration
- Emails added as comments to existing requests instead of creating new ones
- Unable to set "Assignee" field as Optional in field configuration
- Email request connectivity log showing failed due to "Rate Limited" status and the details are "Error during HTTP request" in JIRA Service Management Cloud
- CSV import fails with InvalidInputException Error Due to Issue Type and Validator Conflict
- Updating the Organizations field on an Issue using the Jira API
- Mapping Jira Service Management Ticket Priorities with Opsgenie/Operations Alert Priorities
- Global Automation error: Jira was slow to respond, because the JQL query returned too many issues
- Unable to add Organization due to missing "Share with" field while raising a request in customer portal
- Project not appearing while configuring agent or request channel for JSM Chat in MS Teams
- Issue search List View does not show returned results
- Queues in Jira service Management don't sort by certain fields.
- Opsgenie not receiving heartbeat emails due to case sensitivity
- Jira Service Management customer receives wrong notification when the issue is closed/resolved
- Add Organizations Button is not visible under Customer Section.
- How to send a notification or transition the issue on the date specified in a custom field using automation.
- Jira/OpsGenie: Getting 400 Bad Request Specify an issue type error in Opsgenie
- Automation rule posts private comments instead of public comments
- JSM Email handler throws "Current user is not active" for some users
- Unable to add/find a field in Request Form under Request types setting
- Workaround to make RCA field as mandatory for P1 and P2 issues
- Unable to search for list of customers in JSM Cloud customer portal
- Update holidays of all JSM project's calendars via Rest API
- Resolution field is showing different value after the issue is transitioned or closed
- Request Type Update Fails in Automation
- Can't access site because it has reached its license limit
- CNAME records remain unverified even when correct values are added in the domain provider page
- Automatically reassign issues of agents who are on vacation with user properties
- Automation rules fail to update fields for closed issues in Jira.
- Automation Rule Error on Successful Transition
- Automatically Create Incidents from Alerts in Jira Service Management for a Specific Team
- Incoming Call Integration is not able to route calls to more than one number
- Automation to send email only to the new Request participants in the Jira ticket
- How to disassociate a project from an issue security scheme and delete the issue security scheme
- Unidentified Field description in Issue Transition Screen
- Unable to view Customer notification logs in JSM project
- Multiple Slack workspaces listed in JSM Chat settings
- Can't add Flag to issues in service project
- Breach time not found in SLAs
- Creating a data connection to use in Forms throws 404 errors
- Customer is unable to login to portal because link has expired
- Legacy Automation Default User Error
- How to add group members as request participants
- Unable to assign tickets to Jira Service Management agent with "Issue could not be updated" error
- Data connection throws 498 HTTP response with error "Invalid JSON document"
- Set 'Reporter' Field Value Based on Actual Reporter: Retrieving Email Addresses from Issue Description or Custom Fields through Email/API"
- Getting 403 error and “The value could not be saved” when setting Request Type
- Error linking issues using Automation
- Resolution Field Not "Updated" When Closing Ticket
- How to transition to the previous status of an issue using automation rules in Jira
- Approve and Decline buttons missing from Jira Service Management approvals notification
- Unable to link a form to change management
- How to auto-fill Organizations field when raising request through JSM Widget
- Custom Field Missing in 'Create Issue with Request Type' Automation
- Project Queues in Jira Service management are empty and not showing any open tickets.
- Solution to link JSM Knowledge Base with Confluence DC
- How to embed images or add hyperlinks in comment using Automation for Jira
- Issues are created with empty description/comment when processed by Jira Service Management email request
- Custom field description not visible while creating a new issue for Jira service project
- Problems when adding a new language in Language Support settings
- How to create generic table with ticket data in multiline text field using automation.
- Send notification to previous Assignee when assignee changes on a Jira issue
- How to add logo in customer invite email notification
- Jira still sends notification after removing recipients from "Issue Closed" event
- Email responses from customers are showing with "[if gte mso 9]" in issue comments
- JSM/Opsgenie: Filter alert based on the Responder team in opsgenie and create an issue in Jira Service Management.
- How to Migrate a Text Field to a User Picker Field in Jira
- Opsgenie Zscaler Integration
- JSM - Knowledge Base Categories
- Restrict Customers from Adding Comments using Workflow Properties
- SLA keeps counting for closed issues imported via CSV
- How to redirect customers to raise requests only using the customer portal?
- How to display the recently executed list of automations against an individual Jira issue
- Jira Cloud Automation: Error shown while executing a mathematical operation
- Jira Service Management project displays unwanted customers in customer section
- Configuring Jira to Prevent Comments on Closed Issues
- In the automation, parallel execution of the branches (to main thread) can produce incorrect/unexpected outcome
- How to add Swimlanes showing tickets of other Jira Service management project in Jira boards
- How to add validation for date entries on form fields on the portal?
- Resolve permission scheme errors in Jira Service Management Cloud
- Creating multiple Jira tickets automatically based on values selected in a custom multi-selection field, using Jira Automation.
- Customers not receiving email notification when changing internal comment to public comment
- How to auto-assign a request (ticket) to the agent who raised it on behalf of a customer.
- Error "Sorry, you can't view this page" while accessing Development settings Page
- Why did the ticket emoji not trigger the Assist app in Slack?
- SLAs Not Showing On Jira Issues
- Can't add custom mailbox in service project
- Unable to add Teams as Service Owners
- Not able to create ticket in service project through Email due to issue field error in email logs
- Understand the behavior of bold and non-bold alerts in Opsgenie
- How to: Add all @-mentioned users/customers (in the comment) to the Request Participants.
- Automation: "Unable to create request because of these errors: The field 'parent' is not valid for this request type" error in Jira Service Management Cloud
- Users are unable to view/download attachments from email notification
- Create Opsgenie alerts for JSM tickets created during weekend
- Disable the invite user option from Jira App on Slack
- How to display the user who was the assignee when the SLA was breached in Jira Service Management Cloud
- Updating change dates using Schedule Change option in ticket fails with error "Failed to schedule change"
- Link the newly created Confluence page to Jira issue using automation
- How Jira selects user to assign tickets when Automation is configured to "Balanced workload" assigning
- How to assign portal access to provisioned users/groups from AD?
- Automation for 3 Strike Rule
- Clear the resolution field when an issue is reopened in Jira Cloud
- Limit Customer Issue Reopening to X Days After Resolution
- Error "Couldn't load. Refresh" when trying to change Knowledge base settings in service project
- How to show the Affected Services from JSM incident to Opsgenie alerts
- Customer is not able to find support requests on Service Desk Portal
- Auto-Create Jira Tickets on Automation Failure
- Send Satisfaction Survey at any point of time
- How to hide request type from customer portal for team-managed project
- Update Opsgenie alert priority when the issue priority in Jira is changed
- Messages being reprocessed multiple times by Microsoft/Office 365 JSM mail handler
- How to copy issues using Team-managed fields to another project
- How to create an EML file for a email
- Adding new Slack Workspace for Incident Management results in "We couldn't connect the workspace" error message.
- JSM/OpsGenie: Getting 400 error on creation of Jira Service Management issues when an OpsGenie alert is created
- Customer portal search doesn't find the request type name
- Login-free portal asks new users to sign up while creating a request
- How to automatically transition parent linked issue when all child linked issues in the same status using Automation
- What is the difference between Chat and the Slack integration?
- How to create an 'Approval completed' notification through Automation
- Not able to view the change ticket in the incident ticket
- Error message "Invalid date format" for specific dates
- Emoji fails to trigger ticket creation in Atlassian Assist
- No customer email notification received from sub-task in JSM project
- Assets custom fields don't load for migrated issues
- Unexpected problem when creating requests in the Virtual Agent with MS Teams for Jira Service Management Cloud
- Issue created using Assist on Teams is created in Halp but not Jira Service Management if a custom field value exceeds 255 characters
- Work Items or Comments processed by JSM from emails are missing content from the original messages
- Opened change request doesn't change status to Implementing when deployment is in progress
- Format the payload to update Assets Custom Fields via REST API
- How to parse issues' description using Automation?
- Jira Service Management Cloud | Use Automation Rule to Notify Pending Approvers
- Automation rule details show account IDs instead of the usernames
- "Reply-to address cannot be deleted" when trying to remove an external email address on Jira Service Management cloud projects.
- Automation: Set default Organizations and Request Participants in Service requests
- Setting OpsGenie Alert Priority via a Jira custom field
- Image attached to a page in Confluence space is not visible to customers in KB articles when added in the footer
- Comments via emails are added as internal comments on the customer portal
- Forms : Display the Jira Form in users preferred language
- Link Request Participant field to multiple form fields
- Jira Service Management Virtual Service Agent displays message when attachment is sent without text
- How does smart search works in the Help Center?
- JiraService Management > JQL for Initial Response completed() appears to be wrong
- Can't create new mail channel due to configuration issue with request type
- JSM not showing OpsGenie On-call schedules under project
- Send automated email with only selected information about issues at regular intervals
- Projects and Request Types Not Visible in Assist App Home
- JSM Chat Assist Cloud sends message to requester in App home thread even when "Send message when request is raised" set to OFF.
- How to update a project picker field using Automation for Jira
- How to change Jira Service Management customer email address
- Unable to get Affected Services value in Jira CSV export
- The "Start Runbook in Azure" Action gives a Connection error: "This connection has stopped working"
- How to Restrict Access to Queues in Jira
- Unable to change Issue Security on an existing issue
- Copying Automation Rules
- Extract Content out of Description and Summary with Regex and Automation
- ChatOps app can't find projects to create incidents from Slack channels in JSM Cloud
- Create issues on software projects using the JSM Operations Sync feature
- Update Message or Description of the Alert automatically in Opsgenie when the same is updated on the Jira ticket
- Error on request channel: A request has already been created for this message.
- Request types that are hidden from portal are appearing in the portal
- How to change the Reporter for a JSM - SYNC?
- How to use the Approval Completed trigger with workflows that have multiple approval steps?
- Alerts created via Zabbix integration shows Default API as the name of integration
- How-to find the correct Form ID to perform actions on a form associated to an issue.
- Email REJECTED due to Jira mail loop filter
- Difference between Average Age Chart gadget in Jira Server and Cloud
- How to receive only email requests in Jira Service Management
- Display Jira issue status or any other field values on Opsgenie Alerts
- Display the actual time or elapsed time of SLA's using Automation
- JSM Chat: How to Hide Jira Custom Fields in the Issue Modals in Slack or Teams.
- How to disconnect a Channel from JSM Chat
- Issues with adding users to the "Customers" section of a project.
- Members were not added to the slack channel via automation in Jira Service Management
- Priorities under dropdown are not updating in issue view
- CONDITION PENDING status in Jira Service Management Cloud mail logs
- Use additional data from the Affected Services field in automation rules
- Getting "Could not parse AmazonRds message content. It is expected to be JSON. Discarding!" error
- Unable to switch-back after impersonating a customer in Jira Service Management
- How to list all Knowledge Base articles on the portal
- Fix "We're having trouble creating the article" in Jira Service Management Cloud
- Created vs. Resolved chart in a Dashboard is not displaying closed tickets for Team-managed projects in Jira Service Management Cloud
- SLA is not paused when we ack Opsgenie Alerts
- How to add validator on forms via workflow or automation?
- SLA missing on new tickets despite matching the START condition and JQL goals
- Automatically sharing a new ticket with a specific Organization and add the reporter as a member of the Organization
- How to troubleshoot issues with request types
- Error when adding a comment to a request through the JSM Portal
- Working with the environment system field
- Customer Portal reCAPTCHA Error
- Capture and store the approval timestamp in a Jira Cloud custom field
- Not able to transition ticket on the Portal - You can not make this transition
- Unable to add/invite a Customer in Jira Service Management (JSM)
- Request Participant is not receiving notifications
- CSV exported issues don't show AM, PM in Date/Time field
- How to log/notify admins when an issue is deleted using automation?
- Creating a Zoom meeting throws error: You've already added Zoom. Reload the page and try again.
- Connecting Request type to Chat channels with Slack generates an error in Jira Service Management Cloud
- How to download email processing logs for JSM email handlers
- Automatically add Slack channel information to custom fields in Jira when using JSM Chat
- Identifying which JSM mail handler created a request
- Requests doesn't show any issues in JSM Customer Portal
- Customer notification doesn't match the configured content
- Create Multiple Jira Issues Based on a Custom Number Field Using Automation
- Possible causes for the error message "Couldn't load. Refresh." in Knowledge Base
- How to send customers a notification with the most recent attachment using automation
- How does the Service Management "Time to resolution" report work?
- Bulk delete users and customers using Postman and CSV file
- Generic error message when trying to deactivate ITSM features
- Access the internal Customer notifications logs through Legacy automation
- Automation to share direct links to KB articles with portal users
- Errors while importing automation rules JSON from Server/Data Center to Cloud
- Set the Request type for JSM issues when importing from CSV
- Require child option on cascading select field in Jira Cloud
- How to add an attachment to a Jira Service Management Cloud ticket using the REST APIs
- Can't find issue to link to an alert
- Monitoring your Operations integration inactivity in JSM Cloud
- "Your request could not be created. Please check the fields have been correctly filled in" error while creating requests through Assist
- Replacing the system field "Description" in order to have a custom Description field with a default value in customer portal request forms
- Connection Status briefly appear as Suspended and Disabled on JSM Mail Handler connectivity logs
- Understanding Opsgenie Account Deactivation Notifications
- Error when trying to create a Slack channel from an Incident or JSM Chat settings
- How to close Opsgenie alert when corresponding Incident issue is resolved or closed in JSM
- Known problems with viewing requests on the customer portal
- SLA does not populate when Priority Name is Numeric
- Customers unable to submit tickets due to required fields
- Form crashes when conditional section is selected
- Can SLA's have multiple cycles?
- How to ensure that Request participants do not lose access to a ticket once it is moved to a different type of project
- Users added in CC are not getting added as request participants to the request
- Emailed requests are not created with an error in the logs indicating that a custom field is not correctly filled in
- How to make a column clickable in JSM service project queues
- Edit and rename labels in Jira Cloud
- Getting "Failed to Load" error when copying comments from one issue to another using Automation
- Emails to OpsGenie displays Chinese characters in alert description
- Notifications showing incorrect sender name
- Jira/OpsGenie: Change OpsGenie notes to internal comments in Jira
- How to Create Service Management Issues without an Email Body
- Automation : Send Email Notifications for Specific Updates in Jira Issue View
- Jira Automation to add linked issues' reporter and request participants to a ticket
- Jira Service Management tickets creating empty ticket description or comment
- SLAs configured in the service project are not displayed on the issues
- Can't remove required field from the request form of a cloud service project.
- Enable automatic accounts creation through email requests
- Receiving an error - "We couldn't start your import. Make sure your file has a column with "Email" as the header" while importing customer details.
- Blank Columns in the Queue are not exported in CSV.
- Unable to update a Service Management Report Series
- How to set up the "Comments" field as mandatory when changing fields such as Priority
- Unable to add Agent channel in MS Teams for JSM Chat
- Atlassian Assist adds Reporter's Comments on ticket as 'On behalf of User'
- Manage Portal-Only Accounts in JSM Cloud: Revoke Access & Delete Impact
- Using the request-channel-type property on filters
- Error while connecting Microsoft Teams to Service Project
- Unable to delete the attachments from cloned ticket
- Schedule or Escalation Policy with name already exists in JSM Operations
- Receiving error "Please provide a valid value for field 'Approvers'" when trying to set a user as approver
- Automatically remove issue reporter from Watchers when moving issue
- Measure Time to first response SLA for reopened issues in a JSM project
- Jira Service Management customers are visible in the dropdown of the reporter field despite not having access to the project
- Add users from Asset attribute as request participants
- Service project can't automatically create Slack channel in Chat
- Duplicate SLAs in Jira Site Causing Automation Error
- Emails sent by customers are "Rejected" by Jira Service Management Cloud mail handler
- Batching notifications in Jira Cloud
- Jira ticket is not getting created from the outgoing automation rule set in JSM-Opsgenie integration
- How to get the AccountID for Customer Accounts in JSM
- Automatically Labeling Linked Issues Across Projects
- Customers unable to raise tickets and get error "This request is only available to users with Jira access."
- Workflow validator doesn't work on approval step transitions
- JSM/OpsGenie: Move Jira Service Management issue to a certain status other than Done when corresponding OpsGenie alert is acknowledged or closed
- How to add the sender of an external email as a request participant using automation
- Understanding watchers and request participants in JSM Cloud
- User is unable to see the Requester field in Slack when using Chat
- Broken icons in Jira Sandbox Environment
- Resolve Incoming Email Permissions in Jira Service Management Cloud
- How to create and link remote Jira Cloud issues using automation
- Customer in portal receives an error indicating that they cannot create ticket on another user's behalf
- Restrict field editing using automation
- How to close Opsgenie alert when corresponding JSM issue is deleted
- How to manage filters for Jira Service Management boards
- How to configure Default Approvers for Request Types?
- Manually formatting WebResponse to JSON in Automation
- Set up Issue security for request participants using Automation
- Send JSM Forms information with automation
- Uninvited users appear on service project Customer page in JSM Cloud
- Export of Customer Satisfaction Rating and Comment via API
- Fix Email for Jira Ticket Creation: Core & JSM Cloud
- Determine why an email is processed as a comment on an existing ticket (instead of creating a new ticket)
- "Oops, we weren't able to create your request" error when trying to create a request in JSM Chat
- Incorrect display of issues in 'Done' Status on JSM Board
- Customers are able to add Internal Comments
- How to sync comments and copy attachments between linked issues
- Rolling SLA to track if an agent made a comment/update every X amount of time
- Customers don't receive notifications after migration to Cloud
- Administrator is unable to edit a custom field to add options under a Request Form in JSM
- Troubleshoot Customer Portal Request Submission Problems
- Agent is unable to access projects on Mobile Application
- Changes in Confluence that affects viewing articles in the Customer portal
- Opsgenie Plan Differences (Bundled with JSM vs. Standalone)
- Automatically set Request Type When Issue is Moved or Created via Jira
- Users not able to login to the site with the error:: Hmm... We're having trouble logging you in
- Dynamic Alert fields for Parameter value in Opsgenie Actions
- Customer can't add comment in Customer Portal for JIRA Service Management Cloud
- Signup is not currently available when inviting customers or raising requests via email
- Attachments in Descriptions Not Visible in JSM Cloud Customer Portal
- Unable to Connect Google Email Account to Service Project
- Comments not updating status in Jira Service Management Cloud
- Jira and Jira Service Management DMARC settings
- How to limit the number of digits in a custom field
- Agents and customers can't raise requests in a JSM Cloud project
- Export Forms spreadsheets in Jira Cloud
- Customers Receive 403 Error When Opening Email Attachments
- How to calculate the time spent on each status and total time on the issue
- Opt in to receive notifications for Customer Organizations
- Resolving Discrepancies in JSM Queue Ticket Counts
- Restrict Comments on Closed Issues in Jira Service Management Cloud
- Issue while removing/adding a project from a priority scheme
- JSM Chat: Slack Integration Failing to Create Issues
- Select Approvers automatically based on a field value in Jira Forms
- Understanding Time to Resolution Avg report: Custom Date Ranges vs. Past x Days Filters
- How to disable customer notifications for a specific transition?
- Post the Adaptive card in the MS Teams
- Filter Issues Displayed in Red
- Automation Rule Actor Missing Permissions in JSM Cloud
- Time to first response SLA doesn't stop when agent adds a comment to the ticket
- How to copy values between multiple choice fields via automation.
- Jira Service Management queue is blank
- Selecting an automation template from the library results in an error
- Using custom mail handler aliases to route incoming requests
- How to share the SLA time remaining with customers
- Jira Service Management issue sharing
- Request form with Forms on open portal not loading in JSM Cloud
- Unknown field type in Jira Cloud
- JSM/OpsGenie: How to create Jira issues when receiving an incoming call
- Fixing "Email doesn't belong to domains allowed in customer access settings" error for JSM Cloud incoming email
- "Need admin approval" message when trying to connect email accounts in JSM Cloud
- Issue creation in Jira fails silently after entering all field data
- How to find smart value of SLA component of JSM issues
- Using Issue Collector Feedback form in Jira Service Management Cloud customer notifications
- Error when accessing the Assist app in Teams
- Error displayed when trying to categorize KB articles
- Users and JSM customers not getting Jira Cloud emails because of bounces
- Remove non-required groups from Product Access in Jira Cloud
- Copying an existing notification scheme and associating it with a project
- Agents replies to Internal Notifications won't show attachments at the Customer Portal.
- Trace the source of request generation in Jira Service Management
- Deleted comments in Jira tickets aren't being deleted in Slack when using Atlassian Assist/JSM Chat
- Formatting Issue in Customized HTML Email Notifications
- Restricting JSM Knowledge Base articles to a group of customers
- Automatically reassign issues of agents who are on vacation
- Automatically Share Tickets with All of a Reporter's Organizations in JSM Cloud
- Limit project visibility to customers on portal in JSM Cloud
- Implement Automated Issue Inactivity Follow-ups and Closure in Jira Service Management Cloud
- Custom permission schemes for Jira Service Management projects
- Adding admins for Data Manager access results in a 'We couldn’t update your role' error
- How to prevent users from selecting previous or past date in date type custom field
- User can't be assigned Jira Service Management Cloud issues
- Resend Invite Button is not displayed in the "Customer" section in JSM Cloud project
- Creating and Linking Incidents from Alerts using Automation for Jira
- Standard permissions in Jira Service Management Cloud
- Resolve 'This Project Isn’t Available' Error or Infinite Load in JSM Cloud
- How to export a list of teams and members in Opsgenie
- How to prevent Opsgenie comment on Jira Issue as part of Alert Action
- JSM/OpsGenie: Set the request type for Jira Service management issues when issue is created through an Opsgenie alert
- How to update the Approver via an Approval field using Jira Automation in team-managed projects
- How to setup alert rules based on request type on Jira Service Management ticket
- Error - Everyone from all groups in ‘<Group Picker (multiple groups) field>’ must approve, but there are no groups, while transitioning the issue.
- Automatic Assign User from Project Roles to the Approver Field in Jira
- How to change the Icon for Priorities field
- Jira Automation with Jira Edge Connector: A Guide to Script Arguments
- Set value for cascading field with jira automation
- After creating a project with shared settings, Request types are missing
- How to clone an issue and update the request type using Automation in JSM Cloud
- Add comments that match specific text to issues
- Incoming emails creating tickets with an empty description
- Email does not arrive at project email.
- How to avoid users / agents from adding internal comments in Jira?
- Unable to install add-on on sandbox site.
- How to restrict changes on Approvers field in agent view
- Show request types from all connected projects as an available option when creating a JSM Chat Request outside a Request Channel
- How to allow Workflow Transitions based on Field values
- How to send JSM form PDFs as an email attachment using automation
- Unable to change the signature displayed on customer notifications
- How to create a filter to list requests from different projects
- All request types are not available on the JIRA Service Management Board
- How to add Jira ticket link in the description of Opsgenie alerts
- An automation rule to notify when an issue is moved to another project
- Add Customers button is not displayed for the agents
- How to use JSM Customer's Organization information in Automation rules
- 'Failed to load' error when uploading attachment through JSM Form
- Moved issues doesn't return request type information through RestAPI
- How to replace a long hardcoded IF-ELSE structure with compact/smart approach in Automation
- How to add Link/Hyperlink in Forms
- How to fix orphan sub-tasks
- Why DNS checker for setting up custom domain email address still "Unverified" in Cloud
- Atlassian generated icons and avatars are removed when part of an email attachment
- Issue Security Level does not added to tickets even though it is added in Post Function.
- Opsgenie Sign-Out throws an error at logout and redirects to previous SSO(IDP provider page)
- Atlassian Assist requests stuck under [Loading…] status
- User cannot find the option to create company-managed project
- How to share tickets with people who commented on them
- How to fix "You don't have access to use AI triage" error in JSM projects
- How to fix captcha validation error on Customer Portal
- Fix missing Product and operational categorization fields
- How to update Assets custom field via an Automation rule in Jira Service Management
- Collaboration between Jira teams in Jira Service Management Cloud
- Attempting to download data from a search on Data Manager gets stuck on "Your request is now undergoing processing"
- Error on Data Manager while importing "Could not validate and update the data source status: Could not find job executive"
- Something went wrong error when updating user's project role in Jira Cloud
- Automatically Add Customers to Organizations Using Reporter Email Domains
- Incidents (beta) nav bar missing for some Jira Service Management users
- Forms: Allow adding images/attachments to a JSM request when pasting them to a Paragraph form field
- Create service request in Automation with hidden fields in the Request Form
- Form date format is not the same as Jira date format
- Edit Request Type action fails in Automation in Jira Service Management Cloud
- Performance issue in Help center search bar in Jira Service Management
- Jira Service Management Access Granted to Trusted Users Without Default Groups assigned
- Renaming the Atlassian Assist bot user turns the Assist icon in a grey icon for Slack connect channels in Jira Service Management Cloud
- Missing "Chat with virtual agent" button on Portal
- Understanding the Ticket Emoji Feature in Auto-Create Channels
- RFI for Jira Service Management
- Adding a comment that is stored in a smartvalue (Variable) as an ADF(Atlassian Document Format) using Automation
- Customers are unable to see issues in the "My Requests" tab in the Help Center
- Application installation fails with error "We are unable to process your request as there is no default group in Jira cloud product access. Please review and create a default group for each product."
- Unable to update organization name and receives an error "Unable to rename organization. Try again later."
- Invalid format error thrown when adding Holiday Date to SLA Calendar in Jira Service Management
- AQL that relates two objects using another object reference they have in common
- How to input data within tables in forms?
- How to add attachment in Jira Service Management portal request
- "Couldn't send request" message when raising a ticket.
- Understanding the default focus in the Create Issue screen
- Restrict groups on JSM approval field
Last modified on Jan 17, 2025
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