In this section

• "Failed to update object" Unknown error while updating an Asset object
• "Something went wrong. Contact administrator" error pop-up is seen in many Jira pages after upgrading to JSM version above 4.15
• After upgrading JIRA Service Desk license, the Insight menu button disappears
• After upgrading Jira Service Management to version 4.15 and above, the Insight menu button disappears
• All Groovy scripts stored in Insight suddenly stopped working with ClassCastException
• Assets: Managing roles in Object Schema leads to error
• Assets: Object no longer available after deleting Confluence application link
• Assets: The Instance object has the Id on the Name attribute
• Assets: Using objectschema import to import schema and objects fails with java.lang.NullPointerException
• Assets attachments corruption - PDF attachment icon shown as word
• Assets automation rule involving HTTP request to Jira stops working due to 403 response code
• Assets Automation rules in Jira Datacenter are not working.
• Assets - Azure import integration connection test fails with SSLHandshakeException
• Assets Azure Integration Fails with Error AuthorizationFailed
• Assets Azure Integration Import Fails to Import Objects
• Assets CF values in Jira issues hold an object, but issues are not showing in the Related Jira issue panel and Connected tickets tab when viewing the object
• Assets CSV Import fails if attribute with type user is imported
• Assets CSV import job does not import all assets from the file
• Assets Custom Fields are not showing up in a JSM Notifications email
• Assets for Jira - How to validate attributes with regular expressions
• Assets - Groovy script - Set attribute value by performing math operations from 2 other attributes.
• Assets Import and Automation logs are not writing after the upgrade in Jira Data Center.
• Assets import process encountered an exception: rlabs.insight.i18n.constraint.violation.ObjectAttributeValueBean.NotFound.Users in Data Center
• Assets Index Jira Data Center Troubleshooting
• Assets in Jira Service Management Data Center: Objects are not marked as missing by the import due to null or different import source
• Assets is being reindexed. Go to node undefined to see the progress
• Assets LDAP Import configuration times out or throws "javax.naming.PartialResultException: Unprocessed Continuation Reference(s)"
• Assets objects and attributes not loading for an Object Type
• Assets objects cannot be moved
• Assets Object Search report shows "Sorry but there is too much data to be displayed. Please reduce the scope by refining your parameters."
• Assets object view failed to load Attributes, Connected Tickets, History tab
• Assets - ongoing indexing / import processes on "Manage apps" page belonging to old cluster nodes
• Assets - Track active and deleted users imported from user directory
• Assets - Update attribute value from a referenced object
• At least one of Key, Label, Created or Updated attributes must be indexed for object type in Jira Data Center
• Automatically show Insight referenced Object attribute values on Jira issue and based on selected Object
• Behaviour of mail notifications in Insight
• Cannot create Insight Report due to "attributeValueBean.id must not be null" error
• Cannot Delete Object Types on Insight Asset Management due to database constraint violation exception in Jira Datacenter.
• Common issues with Assets caused by user-installed apps
• Confluence type object type attribute and object values are not imported using object schema import on Jira Service Management Data Center
• Create Jira issue Insight automation rule not working
• Creating Asset object via REST API fails with error
• CSV import of Jira issues with Insight custom field containing '-' or '(' or ')' failing
• Duplicated attribute values in Insight Objects with cardinality maximum 1
• Editing Insight object from the Object view results with a blank page
• Error, something went wrong. Contact administrator exception when viewing Insight Objects
• Example Groovy script to update Object Type attribute value
• Examples of Insight Automation Rule Configuration
• Exception - freetext-reindex java.lang.IllegalStateException: it.textValue must not be null
• Filtering on or searching for objects in Insight leads to Error: Something went wrong. Contact administrator
• Full GC event keep occurring during the last stage of Assets import
• Getting "Something went wrong" error while accessing Assets object type or searching for objects
• Getting a "This driver is not configured for integrated authentication" error with database import configuration
• Groovy script cannot be executed due to "Method code too large" error
• Groovy script in Insight automation rules not executed due to not in whitelist, missing file or lack permission
• How to add an attachment to an Insight Object using REST API
• How to append additional values to referenced (type object attribute) attributes when importing data in Insight
• How to append an attribute value to the existing values using Insight Automation
• How to automatically update Jira Service Management Approvals when Assets approvers change
• How to block 'With unresolved tickets' button from Assets search page ?
• How to configure a Asset custom field to reference a Jira single list custom field ?
• How to configure Insight custom fields as cascading select list
• How to consolidate all the Operating System Objects with the same name and correct reference
• How to copy Jira users from text attribute to user attribute using an Assets automation
• How to copy User Picker fields from Issues to Assets Objects in Jira Data Center
• How to create an Insight attribute with unique values and default Option
• How to disable the Insight Script Console
• How to filter for objects on Insight custom fields or object pickers with selected attributes
• How to get the total count of Objects in JSM Assets
• How to hide Insight (or Assets) from the top bar menu
• How to identify source values with Assets imports
• How to identify user attributes with Unknown value in Insight
• How to import Assets object schema using REST API
• How to import data from an external database in Jira Assets / Insight
• How to import manager attribute from Active Directory
• How to import users or groups from specific OUs with Insight LDAP import
• How to install, uninstall, enable or disable Assets (Formerly Insight Assets Management) app in different Jira Service Management instance type and version
• How to link users from existing user objects in another schema using Insight Import
• How to manage inventory assigned to employees
• How to restore Assets/Insight data
• How to restore deleted Assets (Insight) object types or objects in Jira Data Center
• How to retrieve Insight object information from the database
• How to retrieve the list of Jira issues based on the number of objects in Asset Objects customfield from the database ?
• How to synchronize only a few objects across different Insight schemas
• How to update Asset object attribute using automation on Data Center
• How to update the Confluence attribute type values of Assets objects on Jira Service Management Data Center post Confluence Data Center migration
• How to use a CSV file located in FTP Server to import data into Insight
• How to use Insight custom field to dynamically filter a Jira custom field
• Import completed but some object creation or updates didn't happen due to insufficient memory
• In Asset nothing is imported for devices in Azure Managed Device .
• Insight - automatically delete Objects that are not created by Import tasks
• Insight - Create a parent-child hierarchy
• Insight CSV importer not detecting all entries from a CSV file due to extra double quote(s)
• Insight functionality not working and actions resulting with errors due to "Version can not be null" error
• Insight import throws "Error! Import data mapped to OTA Label is empty"
• Insight Object Schema page does not load in a Jira instance with the Surveys for Jira add-on
• Insight plugin becomes disabled after updating to Jira Data Center license
• Insight scheduled tasks (eg: imports) not processing
• Insight ServiceNow integration imports does not import all the asset of each table at once.
• Insight - Setting up ServiceNow Import configuration results with error "Could not connect to service"
• Insight User Import synchronizes and maps inactive Jira user to User object
• Insight widget not loading graph in Confluence
• Jira Service Desk Hidden fields with present values not working with Insight Custom fields
• JSM Data Center: Encountered error 'Something went wrong. Contact administrator' when deleting an Assets Schema or searching for Assets objects
• JSM DC Assets LDAP Import - some LDAP attributes are not listed in Data Locators field
• Many object types do not have the expected objects created after successful syncs from Insight Azure integration
• Message "There's no Jira application link set" pops up and "Select Object schema" list is empty when configuring Insight Macro for Confluence
• Migrate Assets (previously Insight) data from Datacenter/Server into Insight for JSM Cloud
• Mismatch in Object Count: Asset Reindexing versus Total Objects
• Options to disable bundled Insight plugin in Jira Service Management - Data Center
• Read-only Insight custom field not being updated
• Receiving error "Something went wrong. Contact administrator" when attempting to access Insight menus in Jira
• Roles tab in Assets schema or object type configuration is not loading
• Searching Insight Objects within Insight custom field is not filtering and matching Objects while typing
• Setting a user picker Jira custom field as source in an Insight custom field won't work
• Slow when loading many insight objects in the JIRA User Profile
• Some object's attachment not accessible due to NullPointerException: mimeType
• Some object type attributes are not imported despite a successful Assets object schema import on Jira Service Management Data Center
• Special characters are garbled on CSV imported objects
• Troubleshooting: Insight/Assets Confluence Object Attribute is unable to locate the desired Confluence Page/space
• Troubleshooting common issues related to Assets CSV import
• Trying to display Insight Objects pops up error "Failed to retrieve references"
• Unable to access Insight Reports page with error "Failed to fetch report list"
• Unable to add/edit Asset post functions in Jira workflows
• Unable to add Assets object attribute due to "Name has to be unique" error
• Unable to create or edit any Assets schema, object type or object-related data due to database exception which says the key already exists
• Unable to delete empty Insight object scheme, Something went wrong, contact adminstrator
• Unable to export object schema with objects due to duplicated object attribute values
• Unable to find attributes associated to the object - object may need to be deleted in Jira Data Center
• Unable to import data from Oracle database due to missing orai18n.jar in classpath in Jira Service Management Data Center
• Unable to import objects for object type X with id X due to null value encountered - Insight Schema import
• Unable to open Import configuration in Insight
• Unable to upload CSV file for Assets Import.
• Upload gets stuck in Assets
• Users receiving notifications from issues where they should not receive notifications due to the Insight application
• User with the "Object Schema Manager" role is not allowed to access the Import configuration in Insight Asset Management
• Where are the Insight logs for Data Center installations