Troubleshoot character display issues in Jira server

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Platform Notice: Server and Data Center Only. This article only applies to Atlassian products on the server and data center platforms.


Often users may have problems with certain characters in an instance. Symptoms may include:

  • Non-ASCII characters appearing as question marks (?)
  • Page links with non-ASCII characters not working
  • Single characters being displayed as two characters
  • Garbled text appearing


Atlassian recommends UTF-8 or Unicode encoding, and case-insensitive collation. In most cases, problems are due to a misconfiguration in one of the components.

Ensure the same encoding is used across all components

The UTF-8 character encoding should be used across the database, application server and web application.

Requesting support

If there are still problems with character encoding after following the above steps, create a support request, and our support staff will aid in solving your problem.

Entering in the following details will help us to identify your problem:

  • Attach screenshots of the problem.
  • Generate a Support Zip and attach it to the ticket.
  • Copy the contents of the System Information page into the 'Description' field.
Last modified on Jan 14, 2021

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