Support requests from the Support Tools Plugin take a very long time to hit support.atlassian.com

Cross Product Knowledge

• 550 5.7.1 Unable to Relay Mail From Exchange Server
• Application crashes due to 'Internal Error (sharedRuntime.cpp:833)' caused by Java 8 bug
• Application crashes with SIGSEGV jvm.dll ciObjectFactory::create_new_metadata
• AWS Cloudformation templates: using ansible
• Browser Troubleshooting Guide
• Cloud alternatives to your Atlassian Marketplace Data Center & Server apps
• Disabling or Enabling Analytics throws Configuration change could not be saved, check your connection with the server
• Disabling the HipChat Integration with the Atlassian products
• Duplicate entry '0' for key 'PRIMARY' exceptions in log
• Element type Connector must be followed by either attribute specifications
• Generating a thread dump
• How to change JVM arguments at runtime to avoid application restart
• How to migrate from a connector type user directory to delegated
• How to set Reverse Proxy and SSL parameters while running Atlassian Docker Images
• Inconsistent/ intermittent user permissions and login issues
• Incremental LDAP synchronisation causing user deletion
• java.io.IOException: Map fail
• Log Analyzer fails to scan logs from the UI (Jira/Confluence Server and Data Center)
• ORA-04031 unable to allocate X bytes of shared memory when starting application
• Running Atlassian products on Docker might fail during startup because of Docker Engine version
• Server to cloud migrations: Atlassian Marketplace apps that are available in cloud with migration paths
• Single Sign On fails when SMBv1 is disabled
• SSO/SAML login fails with "Received invalid SAML response: Timing issues (please check your clock settings)" (Server and Data Center)
• Support requests from the Support Tools Plugin take a very long time to hit support.atlassian.com
• Using non-DC compatible apps in Data Center instance
• When using a third-party authenticator, user sessions may terminate earlier than expected when idle
• Wrong time zone values for Caracas Venezuela