Support requests from the Support Tools Plugin take a very long time to hit support.atlassian.com
Problem
A support request is raised via the Support Tools Plugin, but takes many hours to arrive at http://support.atlassian.com/.
Cause
Mailguard or other similar mail security software may be quarantining the support request.
Resolution
Add confluence-autosupportrequests@atlassian.com to the whitelist of your mail security software.
Last modified on Feb 26, 2016
Powered by Confluence and Scroll Viewport.