Summary

Transfer products option will be grayed out if the transfer checklist is not cleared. 

If the Reset user access settings are present in the checklist, the Org admin should reset the settings. 

Environment

Jira Cloud

Solution

The below KB article outlines the procedure to identify the blockers for transferring the products from one Org to another. 

• Transfer products option is grayed out on the Organization 

If you have Reset user access settings in your checklist you’ll need to carry out the below steps. This will reset your approved domains, user invites, and invitation links, from the User access settings page. You can enable these settings again after you transfer your products to the other organization.

1. When you click on the user access settings in the transfer checklist, you'll be redirected to the screen in the below screenshot.
   
   
   
   
2. Capture a screenshot of the setup under 'Any Domain' as a backup.
3. Click on reset your user access settings. 
4. Click Reset