Debug automation rules using the log

Service Deskers,

Here's a short update on something coming your way soon (like today or tomorrow).

We added a log for investigating and troubleshooting automation rules.

To view the log:

  1. Go to Project settings > Automation.
  2. In the entry for the rule you want to check, select View log.

The log shows details of when and how the rule executed. It shows things like:

  • the user the rule ran as
  • the issue that ran the rule
  • whether it was successful or failed

In a log entry, you can see more details about the rule's execution. Select Show details to see:

  • the IF conditions met during the rule's execution
  • the THEN action taken
  • and, if it failed, any errors that occurred

Here's what those shiny icons mean:

IconMeans…

Success. The rule ran this step without any problems.

N/A. The rule didn't touch or need to touch this step. The condition was met successfully by another part of the rule.

Not met. The IF condition was not met.

Fail. A misconfiguration prevented the rule from executing this step.

That's all for now,

The JIRA Service Desk Team

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