Jira Service Desk Cloud blog posts
Find requests faster in the portal
Greetings Service Deskers, This week we improved the My Requests page in the portal. Can't remember what a request was called? No problem! Y...
Read moreInstall an add-on before 8 July? This post is for you!
Recently, we made it easier to install add-ons by automatically granting them the correct permissions for their scopes. Today we start relea...
Read moreChange organization for multiple issues
Hello Service Deskers, Good news! You can now add multiple issues to an organization in one go. If you've just started using organizations, ...
Read moreUser management REST API changes in JIRA Cloud
Hello Service Deskers, A short note to the developers among you, to let you know that we've modified or removed a number of user management ...
Read moreDebug automation rules using the log
Service Deskers, Here's a short update on something coming your way soon (like today or tomorrow). We added a log for investigating and trou...
Read moreCustomers can set their language in the portal
Hello Service Deskers, Sometime today or tomorrow, your customers can change their language preference in the portal. To update their profil...
Read moreManage your project languages and edit more issue details automatically
Hello Service Deskers, Today or shortly after, a few new changes come to your service desk: Language support settings Updated Edit issue THE...
Read moreChange the look and feel of your customer notifications with HTML, CSS and plain text templates
Good news! Today or soon after, you can customize the look and feel of your customer notifications. Change the message's style by adjusting ...
Read moreGroup customers in organizations
Many of you have requested a way to group customers so it's easier for them to view and share each others' requests. Our team has been hard ...
Read moreQuick search now shows search results as you type
Hello Service Deskers, A short note from us to let you know that we've added a handy dropdown to the quick search that shows you matching is...
Read moreCustomize the notifications you send to your customers
Hello Service Deskers, We're focusing on the features you want to see most. In response to a very popular feature suggestion https://jira.at...
Read moreAgents can add announcements to the portal
By popular request, agents can now add announcements to the help center and portals. When administrators enable announcements for agents, ag...
Read morePut a target on your SLA reports
Quick update, We created a target line for your SLA reports. Add a target to your % met reports and you can see what days you're above or be...
Read moreFaster knowledge base access & a new SLA metric
Hello Service Deskers, Welcome to the new home of JIRA Service Desk Cloud release notes! Starting today, we'll post updates to Service Des...
Read moreMore transitions; fewer notifications
Hello Service Deskers! Many of you have been eagerly watching the t https://jira.atlassian.com/browse/JSD-40icket https://jira.atlassian.c...
Read moreCustom request type icons are here
JIRA Service Desk comes with a set of default icons that can be used for request types in a project. We've taken this a step further and giv...
Read moreCreate linked issue
Ever wanted to link an issue in a service desk project directly to an issue in a JIRA project or vice versa? Newsflash - now you can! You ca...
Read moreAutomatically triage email requests
We've included a brand new automation blueprint, which can automatically assign the correct request type to an email request. To illustrate ...
Read moreKnowledge base reports are here!
Integrating a knowledge base with your service desk is the first step in providing a self-service resource that your customers can use to an...
Read moreJIRA Service Desk announcements
JIRA Service Desk administrators rejoice - you asked, we listened, and you can now show announcements in the Help Center. Do you want to com...
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