Jira Service Desk Cloud blog posts

Find requests faster in the portal

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Install an add-on before 8 July? This post is for you!

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Change organization for multiple issues

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User management REST API changes in JIRA Cloud

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Debug automation rules using the log

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Customers can set their language in the portal

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Manage your project languages and edit more issue details automatically

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Change the look and feel of your customer notifications with HTML, CSS and plain text templates

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Group customers in organizations

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Quick search now shows search results as you type

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Customize the notifications you send to your customers

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Agents can add announcements to the portal

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Put a target on your SLA reports

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Faster knowledge base access & a new SLA metric

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More transitions; fewer notifications

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Custom request type icons are here

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Create linked issue

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Automatically triage email requests

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Knowledge base reports are here!

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JIRA Service Desk announcements

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