Translate your customer portal

Hola Service Deskers,

Last year, we released a way for you to translate your customer email notifications. Today, we're taking it up a notch.

You can now translate your customer portal, including:

  • request type names

  • request field names and help text

  • request type group names

  • customer satisfaction survey question

  • portal name

  • portal announcements

To view and edit your portal's translations, go to Project settings > Language support.

When customers visit your portal, they can see your services in their native language.

We translated all our out-of-the box content for you. Double check and add translations for any customized portal content in your language support settings.

Don't worry too much about keeping up with your translations. Your service desk shows you where and when your translations may be out of date. Follow the yellow dots.

Read more about language support. Or, give it a spin in your project!

Hasta luego,

The JIRA Service Desk team

P.S. Check out the latest fixes on JAC.

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