Jira Service Desk Cloud blog posts
Knowledge bases must be on the same domain as your service desk
Hello Service Deskers, We're changing how Jira Service Desk links to Confluence, and your service desk's knowledge base might be affected. O...
Read moreAutomatically create linked issues from new requests
Hi Service Deskers, Some requests and issues go together like rainbows and unicorns, one necessarily follows the other. You can now create a...
Read moreKnowledge base reports revamped
Hello service deskers, Coming soon to your site - we've revamped our knowledge base reports to bring you better insights about how your arti...
Read moreEmbed request forms anywhere
Hi Service Deskers, We're thrilled to announce the release of our newest feature: the Jira Service Desk widget . The widget is like a mini-p...
Read moreCheck out the new help center!
Hello Service Deskers, Now's your chance to bring your brand to your help center and portals! You can now add a colorful banner, customize...
Read moreGadget update
Hello Service Deskers, This week we have two updates for your gadgets: New filter count gadget See the status of your project in a gla...
Read moreSecurity update: verifying your customers' email addresses
Hello Service Deskers, We made some changes to help your customers stay safe when they create accounts on your help center. Now, customers m...
Read moreExport a list of your customers
Hello Service Deskers, By popular request, you can now export a complete .csv list of your customers from User Management. Head over t...
Read moreThe portal detects your customers' preferred language
Hello Service Deskers, Just a quick note. We expanded support for multi-language portals by adding automatic language detection. Now, your p...
Read moreTranslate your customer portal
Hola Service Deskers, Last year, we released a way for you to translate your customer email notifications. Today, we're taking it up a notch...
Read moreIntroducing the login-free portal for Jira Service Desk Cloud
Update October 2022 This blog contains outdated information. For updated documentation, review Configure public access to spaces on linked C...
Read moreKeyboard shortcuts for queues
Thanks to some hard work during one of our famous ShipIts https://www.atlassian.com/company/shipit, we now have keyboard shortcuts for queue...
Read moreFor the developers: issueLinkType resource permission checking now enforced
An important announcement for the JIRA Service Desk developers out there, The issueLinkType https://docs.atlassian.com/jira/REST/cloud/#api/...
Read moreNew and improved audit logs
Good news Service Deskers! JIRA Service Desk Cloud now logs global settings changes, as well as certain project-level changes. JIRA admins c...
Read moreAdd-on permissions update
Today we have an update to an earlier update about add-on permissions https://confluence.atlassian.com/servicedeskcloud/blog/2016/12/install...
Read moreChange to email visibility settings on import
Hello Service Deskers, This change has just landed on your site, or will be there in the next few days: If you are importing into JIRA Cloud...
Read moreCustomer portal now supports all issue fields from add-ons
Are you an Connect add-on developer? This post is for you! You can now add single and multi-select issue fields https://developer.atlassia...
Read moreAuto-approve, new report gadget, & more
Hello Service Deskers, We have lots of updates for you today! If you don't see them yet, be patient; they should land on your site in the ...
Read more"My JIRA home" setting has moved
Hello Service Deskers, This change has just landed on your site, or will be there in the next few days: The "My JIRA home" setting has been ...
Read more3 updated project templates that get you closer to the perfect service desk
Hello Service Deskers, Changes are coming your way today or soon thereafter. We updated the templates that come with JIRA Service Desk. Crea...
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