Jira Service Desk Cloud blog posts

Knowledge bases must be on the same domain as your service desk

Hello Service Deskers, We're changing how Jira Service Desk links to Confluence, and your service desk's knowledge base might be affected. O...

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Automatically create linked issues from new requests

Hi Service Deskers, Some requests and issues go together like rainbows and unicorns, one necessarily follows the other. You can now create a...

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Knowledge base reports revamped

Hello service deskers, Coming soon to your site - we've revamped our knowledge base reports to bring you better insights about how your arti...

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Embed request forms anywhere

Hi Service Deskers, We're thrilled to announce the release of our newest feature: the Jira Service Desk widget . The widget is like a mini-p...

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Check out the new help center!

Hello Service Deskers,   Now's your chance to bring your brand to your help center and portals! You can now add a colorful banner, customize...

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Gadget update

Hello Service Deskers,       This week we have two updates for your gadgets: New filter count gadget See the status of your project in a gla...

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Security update: verifying your customers' email addresses

Hello Service Deskers, We made some changes to help your customers stay safe when they create accounts on your help center. Now, customers m...

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Export a list of your customers

Hello Service Deskers,       By popular request, you can now export a complete .csv list of your customers from User Management. Head over t...

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The portal detects your customers' preferred language

Hello Service Deskers, Just a quick note. We expanded support for multi-language portals by adding automatic language detection. Now, your p...

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Translate your customer portal

Hola Service Deskers, Last year, we released a way for you to translate your customer email notifications. Today, we're taking it up a notch...

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Introducing the login-free portal for Jira Service Desk Cloud

Many of you have asked for a faster, easier way for your customers to get help. That’s why we’re rolling out a login-free portal that lets t...

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Keyboard shortcuts for queues

Thanks to some hard work during one of our famous ShipIts https://www.atlassian.com/company/shipit, we now have keyboard shortcuts for queue...

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For the developers: issueLinkType resource permission checking now enforced

An important announcement for the JIRA Service Desk developers out there, The issueLinkType https://docs.atlassian.com/jira/REST/cloud/#api/...

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New and improved audit logs

Good news Service Deskers! JIRA Service Desk Cloud now logs global settings changes, as well as certain project-level changes. JIRA admins c...

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Add-on permissions update

Today we have an update to an earlier update about add-on permissions https://confluence.atlassian.com/servicedeskcloud/blog/2016/12/install...

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Change to email visibility settings on import

Hello Service Deskers, This change has just landed on your site, or will be there in the next few days: If you are importing into JIRA Cloud...

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Customer portal now supports all issue fields from add-ons

Are you an Connect add-on developer? This post is for you!   You can now add single and multi-select issue fields https://developer.atlassia...

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Auto-approve, new report gadget, & more

Hello Service Deskers,   We have lots of updates for you today! If you don't see them yet, be patient; they should land on your site in the ...

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"My JIRA home" setting has moved

Hello Service Deskers, This change has just landed on your site, or will be there in the next few days: The "My JIRA home" setting has been ...

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3 updated project templates that get you closer to the perfect service desk

Hello Service Deskers, Changes are coming your way today or soon thereafter. We updated the templates that come with JIRA Service Desk. Crea...

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