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  • Blog Posts in 2017

Jira Service Desk Cloud blog posts

Knowledge bases must be on the same domain as your service desk

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Automatically create linked issues from new requests

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Knowledge base reports revamped

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Embed request forms anywhere

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Check out the new help center!

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Gadget update

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Security update: verifying your customers' email addresses

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Export a list of your customers

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The portal detects your customers' preferred language

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Translate your customer portal

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Introducing the login-free portal for Jira Service Desk Cloud

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Keyboard shortcuts for queues

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For the developers: issueLinkType resource permission checking now enforced

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New and improved audit logs

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Add-on permissions update

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Change to email visibility settings on import

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Customer portal now supports all issue fields from add-ons

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Auto-approve, new report gadget, & more

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"My JIRA home" setting has moved

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3 updated project templates that get you closer to the perfect service desk

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