Knowledge bases must be on the same domain as your service desk
Hello Service Deskers,
We're changing how Jira Service Desk links to Confluence, and your service desk's knowledge base might be affected.
On 7 March, 2018, Jira Service Desk Cloud will no longer support links to:
- Confluence Server
- Confluence Cloud spaces hosted on a different domain
This change will help us improve how Jira Service Desk and Confluence integrate, and deliver you new knowledge base goodies in the future.
How to migrate
If your service desk is linked to Confluence Cloud on a different domain, you can export your space and import it to a new Confluence Cloud site on the same domain as your service desk project. Or, backup the whole site and import it to a new Confluence Cloud on your service desk domain.
If your service desk is linked to Confluence Server, contact Atlassian Support for help migrating to Confluence Cloud.
Give us feedback
If your team needs to link Jira Service Desk to Confluence Server, or a Confluence space on different domain, let us know on jira.atlassian.com.
The Jira Service Desk team