Adding Assets custom fields to screens in Jira

You can have your objects displayed in Jira issues by adding Assets custom fields to Jira screens (just like you would with your usual Jira custom fields). This could be adding the affected business service to your incident issues, adding a computer to a hardware request issue, or adding a set of potentially affected hosts to a change request issue.

Quick overview

Here's a video on Assets custom fields if you'd like get a quick overview:

Creating Assets custom fields

You can create three types of custom fields: Default, Referenced, and Readonly.

Enabling access for customers

When you add Assets custom fields to Jira Service Management, you need to enable them for customer portals. Without these steps, customers won't be able to access these fields. Learn more about enabling Assets custom fields on customer portals

Last modified on Sep 12, 2022

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