LDAP Error Code 32
Symptoms
Users are unable to log in. The following appears in the atlassian-stash.log:
javax.naming.NameNotFoundException: [LDAP: error code 32 - 0000208D: NameErr: DSID-0310020A, problem 2001 (NO_OBJECT), data 0, best match of: 'ou=fake, ou=users, o=sevenSeas']; remaining name 'ou=users, o=sevenSeas'
Causes
There could be many reasons for this issue. Please check the data code (in the example above, it's 0) and match it with the description in the following table:
Data Code | Description |
|---|---|
| 0 | Defined DN does not exist |
In the example above, ou=fake, ou=user, o=sevenSeas does not exist, but ou=users, o=sevenSeas does.
Resolution
Double check the Fully Qualified Domain Name on the LDAP side, including the prefixes (cn, ou, etc.), and ensure that it matches your directory configuration within JIRA.
Please see our Troubleshooting LDAP User Management documentation for further assistance with diagnosing LDAP problems.