Contact Support - Temporary Channel

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While our support portal (getsupport.atlassian.com) is unavailable, please send an e-mail to one of the addresses below to receive technical support and continue to monitor our status page for updates. Use one of the addresses below for the product you need help with and also provide us with the following information:

  1. Summarize the issue
  2. Affected version (Server and Data Center only)
  3. Description of the problem
  4. SEN (Server and Data Center) or domain name (Cloud)

    Locating your SEN
  5. Severity level

    What is the impact to your business?

    Level 1 - Critical

    Critical Business Impact: Critical issue occurring on production system preventing business operations. A large number of users are prevented from working with no procedural workaround.

    Level 2 - Major

    Significant Business Impact: Major issue occurring on production system severely impacting business. A large number of users are impacted by issue but they are still able to work in a limited capacity.

    Level 3 - Medium

    Normal Business Impact: Issue causing a partial or non-critical loss of functionality on production system. A small number of users are affected.

    Level 4 - Low

    Minimal Business Impact: Issue occurring on non-production system or question, comment, feature request, documentation issue or other non-impacting issue.

  6. Let us know if you’re currently working with our Migration team so we can properly route your request.

During normal operations these e-mail addresses are not monitored and your e-mail will not be responded to or forwarded. 



Temporary e-mail addresses









Server and Data Center

ProductEmail addresses

Jira

  • Jira Core
  • Jira Software
  • Jira Service Desk

jira-support-temp@atlassian.com

  • Confluence
  • Crowd

confluence-support-temp@atlassian.com

  • Bamboo

bamboo-support-temp@atlassian.com

  • Bitbucket Server
  • Fisheye
  • Crucible

dvcs-support-temp@atlassian.com

Cloud

ProductEmail addresses

Enterprise:

  • Jira Work Management
  • Jira Software
  • Jira Service Management
  • Confluence
  • Atlassian Access

cloud-enterprise-customer@atlassian.com 

Non-Enterprise:

  • Jira Work Management
  • Jira Software
  • Jira Service Management
  • Confluence
  • Atlassian Access

cloud-support-temp@atlassian.com

Jira Alignjira-align-support-team@atlassian.com 
Cloud Migrationcloud-migration-support-temp@atlassian.com
Bitbucket Cloud

bitbucket-cloud-support-temp@atlassian.com

Other Cloud products:

  • Trello
  • Opsgenie
  • Statuspage
cloud-other-support-temp@atlassian.com


Last modified on Jun 14, 2021

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