While our support portal (support.atlassian.com) is unavailable, please send an e-mail to one of the addresses below to receive technical support and continue to monitor our status page for updates. Use one of the addresses below for the product you need help with and also provide us with the following information:

IMPORTANT - ADD THIS TO THE EMAIL SUBJECT LINE

1. Severity level
   

   Severity Levels - What is the impact to your business?

   Level 1 - Critical	Critical Business Impact: Critical issue occurring on production system preventing business operations. A large number of users are prevented from working with no procedural workaround.
   Level 2 - Major	Significant Business Impact: Major issue occurring on production system severely impacting business. A large number of users are impacted by issue but they are still able to work in a limited capacity.
   Level 3 - Medium	Normal Business Impact: Issue causing a partial or non-critical loss of functionality on production system. A small number of users are affected.
   Level 4 - Low	Minimal Business Impact: Issue occurring on non-production system or question, comment, feature request, documentation issue or other non-impacting issue.

2. Affected Product (examples: Jira, JSM, Confluence, etc.)
3. Affected version (Cloud, Server, Data Center)
4. Summarize the issue

Example: L3 - Confluence Cloud - Page not loading correctly

IMPORTANT - ADD THIS TO THE EMAIL SUBJECT BODY

1. Number of affected users or business impact
2. Description of the problem

3. SEN (Server and Data Center) or domain name (Cloud)

   SEN - How to locate your SEN

   • Finding the SEN as an admin with product access
     If you have admin rights, and can currently access your product, go to the administration section (click the cog icon or 'admin') to find the SEN. See detailed instructions on where to find your SEN.
   • Finding the SEN as a technical or billing contact
     Log in to your My Atlassian account as the technical or billing contact. SEN numbers are located in the first column or immediately after the product name on the Licenses page. Paid invoices also contain the SEN for each paid license (located on the second page). Invoices can be found in your payment confirmation emails or under Orders in your My Atlassian account.

CLOUD MIGRATORS - Please include:

• • Email Subject: Customer Name + MOVE #
  • Summarize the issue
  • Description of the problem
  • Destination URL

Coverage

Server and Data Center

Cloud