Approve or deny product access requests

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Product access requests must be made by a user with a verified email address and Atlassian account. You can approve or deny these requests on the Access requests page.

How to approve or deny product access requests

Users can only use this feature to access your site or products if you choose to approve them. We provide as much information as possible about the requesting user to help you make a decision.

When you grant a user access to a product, they’re added to the default product group and billing starts for the new user.

When you deny a user access to a product, you can send them a short message explaining why. When users request themselves and are denied, they can't request access again.


The access requests page provides an overview of all requests made to your site.

To approve or deny requests from the access requests page:

  1. Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.

  2. Click Access requests in the sidebar.
  3. To approve a user's request, click Approve now. To deny a user's request, click the 3 dot icon and select Deny access.


The review access request screen provides extra information about a specific request.

To approve or deny requests from the review access request screen:

  1. Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
  2. Select Access requests in the sidebar.
  3. Select Review request on any request you would like to find out more about. The review access request screen will appear.
  4. To approve the request, select Approve now. To deny the request, click the arrow next to Get more info, then select Deny access.

You can also find the review request screen by selecting Review request in any access request-related email you receive.


How access requests work

When users encounter a product they can’t access (ie. when they’re sent a link by another user) they’ll see the Request access button. Requests can be made in the following ways:

  • Existing site users can request product access for themselves
  • Existing site users can request product access for other existing site users.
  • Existing site users can request product access for new site users.
  • New site users can request product access for themselves. Learn how to turn this off.

New site users need a verified email address and an Atlassian account to make a request or join your site. If you're still not sure about these users, you can always deny their request. When you deny a user this way, they can't request access again.

Last modified on Aug 19, 2020

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