Security with Atlassian Access

About Atlassian Access

Atlassian Access (formerly Identity Manager) gives you one place to manage and enforce the security and compliance policies required to run your mission-critical Atlassian Cloud products. If you have been using Identity Manager, read about general availability for Atlassian Access.

Atlassian Access provides the following:

SAML single sign-on

Provides easy and secure access for employees by integrating your Atlassian Cloud products directly with top identity providers including Microsoft Azure, OneLogin, Okta, and Centrify. Read more about SAML single sign-on.

Enforced two-step verification

Adds an extra layer of protection to employees' accounts by requiring a second verification step when they authenticate. Read more about enforced two-step verification.

Password policies

Ensure that your employees are using best practices for passwords, and enforce strength requirements, expiry dates and more. Read more about password policies.

Priority Support for Atlassian Cloud

Priority Support is bundled with Atlassian Access and provides one-hour response times 24/7 for critical issues and 24-hour response times for all other issues. Read more about Priority Support.


Once you create an organization and verify your domains, as described below, all the Atlassian accounts with email addresses from those domains become managed by your organization. You can then subscribe to Atlassian Access to apply security policies over all those managed accounts. Your users with those accounts will be subject to the policies you've set, no matter which Atlassian Cloud products they log in to. 

For example, if you've verified the acme.com domain and you enforce two-step verification, any user whose email address ends with @acme.com will be required to use two-step verification when they log in with their Atlassian account.


Product availability

Atlassian Access operates across all your managed users with access to the Atlassian Cloud products shown here:

Atlassian Access feature Jira Software Jira Core Jira Service Desk Confluence Stride Bitbucket Trello
SAML single sign-on (tick) (tick) (tick) (tick) (tick) (tick) Coming soon
Enforced two-step verification (tick) (tick) (tick) (tick) (tick) (tick) Coming soon
Password policies (tick) (tick) (tick) (tick) (tick) (tick) Coming soon
Priority Support for Atlassian Cloud (tick) (tick) (tick) (tick) (tick) (tick) Coming soon

Atlassian Access is not available for Hipchat or Statuspage.


Start using Atlassian Access

Before you can use Atlassian Access, you first create an organization, and then verify a domain:

Create an organization

  1. Go to the A dministration area of your Atlassian Cloud site.
  2. Click Security under 'Organizations & Security'.
  3. Choose Try Atlassian Access. This link takes you to admin.atlassian.com.
  4. Choose Create organization, then enter a name (you can change this later if needed). See Organization administration

If you already have an Atlassian organization, you can go directly to admin.atlassian.com to see your organization.

Verify a domain

Choose Domains on the left and begin the domain verification process. See Domain verification for details.

You'll know your domain has been verified when you see the confirmation message on the Overview page.

Subscribe to Atlasssian Access

  1. Log in to admin.atlassian.com.
  2. Navigate to your organization.
  3. Choose Overview, then Learn more.
  4. Choose Try it free for 30 days. Doing this begins your Atlassian Access subscription.

Billing for Atlassian Access begins once you subscribe. Read more about Pricing and billing for Atlassian Access.

Set up Atlassian Access security

Now you can apply the Atlassian Access security features. Read more about how to use them:

Note that if you stop using the Atlassian Access security features, you will still be subscribed to Atlassian Access. You can unsubscribe from Atlassian Access, as described below.


Pricing and billing


Get Priority Support

Unsubscribe from Atlassian Access

Last modified on Jun 4, 2018

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