Importing Users from Atlassian Jira

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If you have already been using Atlassian Jira, and are now configuring Jira as a Crowd application, you will probably want to import your existing Jira users and groups into a Crowd directory.

It is recommended that you import your Jira users into an Internal Directory that has its 'Password Encryption' set to 'ATLASSIAN-SECURITY'. Otherwise, users' passwords will not be copied across to Crowd.

To import users and groups from Atlassian Jira into a Crowd directory

  1. Ensure that the database drivers for the Jira database are on Crowd's classpath. To do this, simply copy the JDBC driver jar for your particular Jira database across to apache-tomcat/common/lib in your Crowd installation directory. Then restart Crowd.
  2. Log in to the Crowd Administration Console.
  3. In the top navigation bar, click Users.
    The User Browser displays.
  4. From the left-hand side, click Import Users.
  5. Select the Atlassian Importer type and click Next.
  6. Complete the fields as follows:
    • Atlassian Product — Select 'Jira'.
    • Directory — Select the directory that you have created for your Jira users.
    • Import Passwords — Select this checkbox if you wish to import the users' passwords from Jira. You can only import passwords if the Crowd directory is using the 'Atlassian SHA1' encryption method.
    • Product Database URL — Type the URL of your Jira instance's database. The exact syntax will depend on which database you are using; see Connecting Jira to a Database in the Jira Installation Guide.
    • Database Driver — Type the name of your Jira instance's database JDBC driver, e.g.
      • For MySQL, type  com.mysql.jdbc.Driver

      • For PostgreSQL type org.postgresql.Driver

      • For Oracle type oracle.jdbc.OracleDriver
      • For MS SQL Server type net.sourceforge.jtds.jdbc.Driver
      • For HSQLDB type org.hsqldb.jdbcDriver
    • Username — Type the username of the database user that Crowd will use to log in to your Jira instance's database.
    • Password  — Type the password of the database user Crowd will use to log in to your Jira instance's database.
      (info) The import process will log in to the database, not into Jira.
  7. Continue to import the users from your Jira instance into your Crowd directory.

    The results screen displays, showing how many users and groups have been imported into your Crowd directory.
    Click the 'Users' button to view and manage the imported users and groups via the Crowd Administration Console (assuming the directory's permissions allow this).

Screenshot: 'Import Jira Users'

Next Step

To give the imported groups access to the Jira application, see Specifying which Groups can access an Application.

Last modified on Apr 15, 2024

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