Attaching files and screenshots to issues
To share information with your customers, you can attach documents, images, and screenshots to your JIRA Service Desk issues. You can also restrict attachments to be viewed by your internal team only.
Before you begin
A JIRA administrator must enable specific user permissions so that you can add attachments and screenshots into issues. The most common permissions are briefly described below. For more information, your administrator should refer to Configuring file attachments.
Adding attachments
You can add files and images to any issue in your service desk project. When working on an issue, simply drag and drop a file onto the issue, or select More > Attach files. You will then have the option to add a comment with more information about the attachment, and then share the file and comment with your customer or with your internal team only.
Sorting and managing attachments
The attachments section of the issue displays a list of options to sort, manage, and download attachments. Select the down-arrow to the right of the attachments section to open the menu. You can reorder the attachments according to a selected criteria. This criteria will be applied to all issues in your project. To remove attachments from the issue, select Manage Attachments or hover over the attachment and select 
.
The selected criteria will be lost once you log out.
Accessing ZIP file contents
You can view the contents of a zip file (including '.zip' or '.jar' file name extensions) in the attachments section. Click the down-arrow and select List. In list view, click the arrow icon in front of the zipped file's name to view and download its individual files. If a file is located within a subdirectory of the zipped file, the path to that file is indicated in the content of the zipped file. To download the entire zip file, click Download Zip.
Capturing and attaching screenshots
You can capture a screenshot to the system clipboard and paste it directly into an issue.
- Capture a screenshot using your system keyboard shortcut.
- Paste the image from your clipboard onto the issue using your system keyboard shortcut or right-click menu. The Attach screenshot dialog will display.
- Enter a filename.
- Select Upload .