Getting help and support
Need an answer to your question? Looking for a real person to solve a problem? We're here to help!
Check the documentation for information about using and administering Confluence.
Troubleshooting and support tools
Administrators can access a range of troubleshooting and support tools within Confluence. Go to Administration > General Configuration > Troubleshooting and support tools to check the health of your instance, scan your logs, or send a support zip to our Support team.
If you can't find what you need in the documentation, try asking in our question and answers forum, Atlassian Answers.
For one-on-one help, create a support request at Atlassian Support. A support engineer will follow up with you quickly.
If you don't have an account yet, you can create one - just follow the prompts. When creating your support request, please provide as much detail as possible. This will help us resolve your issue faster. See Troubleshooting Problems and Requesting Technical Support.