Getting help
How can we help you?
We have a number of help resources available. You can get your problem resolved faster by using the appropriate resource(s).
I don't know how to do something
Search Atlassian Answers.
Raise a support request*.
Something isn't working
Check the JIRA Software knowledge base at https://confluence.atlassian.com/display/JIRAKB.
Search Atlassian Answers.
- Raise a support request*.
If you've identified a bug but don't need further assistance, raise a bug report. (https://jira.atlassian.com)
I don't like the way something works
Raise a suggestion. (https://jira.atlassian.com)
Something else?
If you need help with something else, raise a support request*.
* Include as much information as possible to help our support team resolve your issue faster.
About our help resources
Atlassian Support
Our support team handles support requests that are raised in our support system. You need to log in using your Atlassian account before you can raise support requests.
For information on our general support policies, including support availability, SLAs, bugfixes, and more, see Atlassian Support Offerings. Note, you'll find anything security-related at Security @ Atlassian.
Atlassian Answers
Atlassian Answers is our official application forum. Atlassian staff and Atlassian users contribute questions and answers to this site.
You may be able to find an answer immediately on Atlassian Answers, instead of having to raise a support request. This is also your best avenue for help if:
- you are using an unsupported JIRA instance or an unsupported JIRA platform,
- you are trying to perform an unsupported operation, or
- you are developing an add-on for JIRA Software.
You can also have a look at the most popular JIRA answers.
JIRA Software knowledge base
If there are known issues with a version after it has been released, the problems will be documented as articles in our knowledge base.
Atlassian issue tracker
Our official issue tracker records our backlog of bugs, suggestions, and other changes. This is open for the public to see. If you log in with your Atlassian account, you will be able to create issues, comment on issues, vote on issues, watch issues, and more.
Tip: Before you create an issue, search the existing issues to see if a similar issue has already been created.