In this section

• JIRA Troubleshooting Articles
• Browse Space Parent Page
• JIRA Mail Knowledge Base
• Configure Workflow to allow Certain Group to Perform Certain Workflow Transition
• Bulk Edit Groups in Jira
• Renaming Workflow Changes Workflow Layout
• Enable SQL query logging in Jira Data Center
• PermissionType Passed To This Function Must NOT Be A Global Permission, 0 Is Global
• Incorrect Issue Type Configuration for Custom Fields Stops CSV Import
• Tab panel 'com.atlassian.jira.jira-projects-plugin:summary-panel' failed to render.
• Matching Exported Issue Data to Update JIRA Projects with JIRA Importers Plugin
• Username changes to all caps after logging in
• Universal Plugin Manager Fails with UrlSchemeMismatchException error
• Jira Service Management Internationalization
• Plugin License Incompatible with product license (wrong type) when using Open Source License.
• "j is null" error being thrown in Firefox
• Bulk Edit Throws 500 Error
• Changing theme and branding colors in Jira Service Management
• Database limitations on number of projects in JIRA
• Configuring IIS with Tomcat when not using default website
• JIRA Subversion Plugin: "The call to the JIRA server did not complete within the timeout period."
• JIRA Fields unavailable when using JIRA Importers Plugin(JIM)
• Error: Unable To Load Project Summary Panel
• Dashboards are not visible
• Updating Add-ons in JIRA is slow
• Clicking "Configure" on Rapid board will throw NullPointerException
• Project Becomes Corrupted After Project Key is Changed or New Project is Created
• Unable to comment on issues in the Activity Stream - You are not allowed to comment on this activity.
• Error thrown when trying to access filter via direct URL
• Cross User Directory Operation Not Possible
• Exception thrown during upgrade: Invalid object name 'jiraeventtype'.
• How to remove any entries related to Minyaa from the logs
• Unable To Upload A New Logo
• Dropdown Menu is not Working When Navigating From "Search Issue" Option
• Users receive a 'Forbidden - You do not have the permission to make this request.' error message
• Identify users in Jira Data Center who haven't logged in for the past 90 days
• List of users showing when the accounts were created and by whom
• How to check for users who never logged into Jira Data Center
• Changing Workflow Scheme Results in XSRF Token Error
• JIRA not receiving ticket sharing invite from Zendesk
• Jira server issue not showing expected transitions
• Cannot connect with Crowd after upgrade/restore/restart
• Import linked issues by JSON
• How to extract user data from external Database table.
• Sub Tasks Transitions upon Parent Issues Transitioning
• Workflow Properties in Jira Service Management
• How To Remove or Edit Access to Development Panel
• JIRA console output: INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found
• Attachment rendering errors following migration of Jira server
• Custom Field in Issue Search Columns Not Exporting to Excel
• How to Disable User Onboarding in JIRA 6.4 and Above
• Development Panel missing and Workflow triggers not working
• Error rendering 'com.atlassian.jira.jira-view-issue-plugin:timetrackingmodule'
• Recover Saved Filter from XML Backup
• How to hide the Priority icon in Agile Plan and Work modes
• Importing a JIRA Backup Fails with JasperException
• Remove header and footer from Excel export
• JIRA Welcome Plugin fails to load after Jira server upgrade
• JIRA Subversion plugin cannot be enabled due to some repositories having unreachable URLs
• Reindexing JIRA fails with nullPointerException
• Use Windows Process Explorer to troubleshoot Jira server Performance
• JIRA Failed to delete attachment with id (XXXX)
• How to remove "For security reasons, JIRA no longer allow you to set custom paths path online" warning
• Jelly is not working in JIRA 6.4
• Validation Error for March ( März ) Date Picker in German " Umlaute " Environment
• Linker custom fields not visible after upgrade to JIRA 6
• Symbols or Special Characters are hidden in issue page comment & description section
• How to disable the Log Work option in JIRA
• After upgrade from 4.x Linker custom fields are not visible
• Mail Queue Failing to Send Due to Daily sending quota exceeded
• JIRA Calendar Plugin
• Users can't create issues "Account: Account is required"
• Development panel showing duplicate commits
• ERR_INCOMPLETE_CHUNKED_ENCODING error on some actions in JIRA (or any other application)
• Incoming e-mails processing issue
• Redundant White Space on Tempo Team Timesheet Gadget
• Accessing the Issues summary page information when using the project sidebar
• Indexing or Cloning Issues in JIRA Throws Indexing Completed with 1 errors
• Invalid date format when using JIRA with JRE/JDK 1.8.0_11
• WebHooks Plugin cannot be Enabled during JIRA Startup
• Can't install JIRA using Linux installer
• Pie Charts on Dashboards are not rendering ( An internal server error occurred when requesting resource )
• Dashboard gadgets display Forbidden Error
• Add new status and steps to Jira server workflows
• Add a Custom Field to Transition Screen
• Configure a custom event notification for a Jira server workflow transition or status
• Configure Active Directory authentication for SQL Server in Jira server
• How to increase the report period of JIRA Timesheet Reports and Gadgets from 2 months ( default )
• How to connect to PostgreSQL using JNDI
• JIRA Drag and Drop Plugin on the Side Bar Not Working
• Accessing the old issue key of a subtask after it is moved to another project results in an Issue Does Not Exist error
• Updating Plugin License gives "Incompatible with product license (wrong type)" License Status
• Permissions made simple for Jira server
• "This project isn't available" Displayed After Creating a New JIRA Project
• How to disable Agile side panel from issue view screen
• An exception occured while rendering the web panel
• Image attachments are not displayed inline in wiki renderer fields
• Notifications based on User/Group Custom Field Value not being delivered
• How to Get the Total Count of Projects Per Workflow in JIRA
• Issue Security Scheme with a Security Level Anyone prevents issues from being shown when people search in projects it is associated with.
• JIRA complains about Special Characters when Uploading Attachment to JIRA
• How to prevent issues from being closed while the sub-tasks are still open in Jira
• Custom field indexes dropped with errors in Jira server
• Unable to Delete Inactive Workflow
• Sprint field disabled for a few users in JIRA
• Too many PermissionScheme schemes found for Project
• java.net.NoRouteToHostException in LDAP connection
• How to create a Gadget to display issues of certain status ( task and sub task) of a single project.
• Unable to reach Atlassian Marketplace using UPM 2.18.3 and 2.18.4
• Bulk import attachments to Jira server issues via REST API
• How to unsubscribe JIRA filter results.
• Issue Navigator does not show issues for reporter = <user>
• Project import fails due to missing custom field options in Jira Server or Data Center
• JIRA is not accessible after installing or updating the JavaMelody plugin
• Importing Issues from Mantis fails with Database Connection Error
• Issue sprint links missing or delete after upgrading JIRA Agile
• Change the time format to 24 hours in Jira
• Agile Board Times Out When Selected
• The current license generated by the Atlassian partner - XXXX - is not valid for this installation of JIRA.
• CSV import fails if customfield restricted by context
• JIRA is Unable to Start due to Could not reserve enough space for object heap
• How to Rollback Agile from 6.7 to be able to use Classic Boards
• How to import issue links from a CSV file in Jira
• Using jvmtop to analyze JIRA performance
• Factors contributing to JQL performance in Jira Server and Data Center
• Analyzing CPU usage per thread
• Attachment is disabled after JIRA migrated from Windows to Linux
• Security warning when accessing JIRA in Chrome
• Moving or clicking on issues in JIRA Agile board causes a Javascript TypeError
• Configure Linux firewall for Jira applications
• How to export issue and comment in CSV with proper format to import in Jira
• JSU's "Copy Value From Other Field" doesn't work for a Cloned Subtask
• Creating a project via REST based on JIRA Default Schemes
• User Profile Page Shows a Blank Screen
• After Upgrading JIRA presented with JIRA Access Constraints warning
• "There are no subversion log entries for this issue yet" shown in the Subversion Tab
• Finding out Groups with JIRA System Admin Permission and Removing the Permission from the Group
• Updating HipChat Plugin in JIRA fails
• Project icons don't update in JIRA Browse Projects view
• Accessing JIRA in the browser fails due to NS_ERROR_DOM_QUOTA_REACHED
• How to change custom field types in Jira
• JIRA throws No sub-file with id found when indexing
• JIRA throws Incompatible with product license when updating license
• JIRA throws Could not determine database type Unknown storage engine InnoDB when starting
• JIRA throws SQLException with Table is read only errno 165 when starting
• Additional gadgets have been found and can be loaded - message appears when you load gadgets
• JIRA slow and throwing error There was an error getting a DBCP datasource in logs
• JIRA crashes with java.io.IOException: Map fail
• JIRA Can't Start Due Error: SEVERE: Error filterStart
• JIRA Connection reset error when synchronising with Active Directory 2012r2
• Indexing fails due to a modified jpm.xml file
• Plugins not working properly due to an incompatible JAVA version
• Java Certificate Issue - IOException: DerInputStream.getLength(): lengthTag=109, too big
• LDAP - JIRA - You cannot move the directory without losing your system admin privileges.
• Uncaught QuotaExceededError displays in browser using Jira server
• Cannot search issues that contain umlaut characters in link
• Advanced formatting in JIRA not working
• How to Restrict Access to Jira with Tomcat
• HTTP 400 errors observed in Jira server when integrated with IIS
• Some users unable to login after upgrading JIRA
• Firefox 39+ Returns Error code:ssl_error_weak_server_ephemeral_dh_key with SSL
• Enable HTML tag usage in Jira server text fields
• How to setup Average Time in Status Gadget
• Unable to migrate from JIRA 5.x to JIRA 6.x and above
• Missing Project Roles
• JIRA UI hangs when opening view issue screen
• A fatal error has been detected by the Java Runtime Environment
• JIRA reports NullPointerException when trying to delete issues
• Deleted issue still appears in filter using JQL query
• Use the Average Time In Status gadget in Jira server
• View in Issue Navigator link from Test Sessions is not displaying issues
• JIRA User Directory migration fails due to MembershipNotFoundException
• Contact JIRA Administrators page shows "Your JIRA administrator has not yet configured this contact form."
• Pie Chart Gadget showing Unknown as result
• Some JIRA icons missing
• How to reset the project counter after moving issues
• Can't Log In To JIRA - No Global Permission In Database
• JIRA Doesn't Start Due to Disabled Bundled Plugins After Upgrade
• AD user cannot be activated in JIRA
• JIRA Reports Could not load class com.herzum.jira.plugin.approval.wf.CheckApprovalCondition when transitioning JIRA issues
• Searching for Projects by name does not work if Project Lead is not defined in JIRA
• Recover deleted issues from Jira server backups
• Could not determine the proper mapping from Oracle export, for column:DEFAULT
• Creating or deleting issues in Jira fails with NullPointerException
• Unable to attach files, reassign ticket, move ticket to sprint using Firefox browser
• User add-ons not showing in manage add-ons
• Trying to view a Project in JIRA throws java.lang.NumberFormatException: null
• Could not create table due to missing Field Type definition
• JIRA and IIS as Reverse Proxy with Reverse rewrite host in response headers option Enabled fails for HTTPS
• Unable to Import Cloud 7.0.0-OD-01-193 to JIRA Server
• Understand the index process in Jira server
• Unable to transition issue after upgrade plugin
• Failed to generate an XML backup due to Timestamp SQL Exception
• How to Access UPM REST API for License Details
• How to fix the getAvatarUrlNoPermCheck Exception in Notifications
• Browsing Certain Issues Results in a NullPointerException
• An error occurs when trying to access Plugin Administration Page
• Where are JIRA Workflow Step tool tip stored?
• Change the schema name for Jira database tables
• Unable to Load a Service Descriptor for a Job
• JIRA start fail with cannot be cast to java.lang.Comparable
• Backup restore fails with a syntax error in Jira
• java.lang.IllegalArgumentException: Input must be in the format 'YYYYMMDD'
• JIRA default workflow changed
• Connection Reset when Accessing the Database
• Dates displayed on issue are different than the ones displayed when the issue is edited
• Error on JIRA source tab for disabled Fisheye Repo
• Unable to Start JIRA when Subversion is Installed
• 'Unable to synchronise directory' Due to Duplicate Groups in an External Directory
• 404 Error message on GreenHopper: Error creating bean with name com.pyxis.greenhopper.jira.actions.LicenseAction
• Activity Stream Breaks due to InvalidCharacterException
• Bugzilla import FAQ
• Cannot edit transitions from the Design Workflow screen
• Card creation hangs on GreenHopper boards
• Cast error when trying to configure default value in custom field
• Change Fisheye URL in JIRA
• Filter search results are not returned in expected order when exporting to Excel or CSV
• Configuring the JIRA HOME over an UNC path
• Creating a Support Zip results in Error
• Error Message 'Velocity Runtime ran out of parsers' due to Velocity Configurations
• Error Message After Log Off
• How are the 'suggestions' calculated in the Assignee dropdown
• Install a custom language pack for Jira server
• How to Update all User Profiles for the Notify Me option
• Incorrect MS SQL Schema Used
• Internal Server Error when Listing Repositories in the Source Tab
• Internal server error when opening Sprint Report
• Invalid date when trying to Log Work on Issue in JIRA
• Issue auto link not working because of wiki markup
• Issue description or comment is showing the HTML code rather than the real content
• Issue key is being incorrectly incremented
• 'Exception thrown from listener [de.polscheit.jira.listener.GanttPlanningDatesSync] : null' due to Gantt Plugin
• Administration pages show getNotEmptySectionsForLocation error
• JIRA Calendar Javascript Errors on Issue Edit
• Search in All Projects page doesn't do anything
• Disable HTML Escaping message appears randomly in JIRA pages
• How to stop being automatically added to the watcher's list when working on issues?
• System plugins fail to load due to NoClassDefFoundError
• Generate a Directory Configuration Summary in Jira server
• Jira server process is unexpectedly terminated in Linux (Out Of Memory Killer)
• Group does not exist error when adding a user to Group
• JAVA Version 1.7 is Not Supported by JIRA 5.1.x
• JIRA DVCS Plugin Install Fails after Upgrade
• LDAP Error Code 53
• Jira server fails to connect to LDAP server with UnknownHostException (Server and Data Center)
• Security Warning "Do you want to view only the webpages content that was delivered securely?" in IE8
• JIRA unable to start after an upgrade due to java.lang.IncompatibleClassChangeError
• Date Picker when logging work shows invalid date
• XML Import fails with IOException No Such File or Directory
• The JIRA server could not be contacted. This may be a temporary glitch or the server may be down.
• Connecting JIRA to Crowd Throwing ApplicationPermissionException
• Unexpected behavior with Notifications or Issue Creation via Google Apps
• Unable to update plugin license
• Content Encoding Error on the browser
• Remove the Everyone share option from filters in Jira server
• Using an Unsupported Version of MySQL
• JIRA Backup Fails with Illegal Pattern Character Error
• Universal Plugin Manager Operations Fails with NoClassDefFoundError
• ViewProfile doesn't show user information
• NullPointerException when viewing User Profile in Jira Server or Data Center
• System Error when trying to Edit a Workflow
• JIRA Log Files Showing HipChat Related Exceptions and HipChat is not enabled
• Hercules Log Scanner Unable to Proceed Past Zero
• Putty X11 Error Starting JIRA
• Automated Application Backup Not Working
• Blank issues tab after adding a component to project
• JIRA Toolkit Auto Transition Listener fails due to InvalidActionException
• Inline Edit causes Security Warning in IE8
• Why is the Column for Custom Field not Showing in the Issue Navigator?
• Re-index fails due to ClassCastException for Timestamp types
• JIRA Fisheye/Crucible Integration Fails with HTTP error 404
• Unable to Delete Issue Type Screen Scheme due to Missing Delete Button
• UPM Self-Update fails when updating from UPM 2.7.8 or 2.7.9 to newer versions
• JIRA Startup fails with java.lang.NoSuchMethodError: org.slf4j.spi.LocationAwareLogger.log
• Activity stream is empty when filtered by username
• JIRA Users Unable to log in due to ServiceUnavailableException
• How to Connect JIRA to ORACLE Using Service Name
• Modifying Gadgets refresh interval
• Mac OS X Not Supported by JIRA
• User got randomly being logout or not able to login without any reason
• Unable to Access JIRA due to BindException Permission Denied
• How to Translate JIRA Tooltips
• Page keeps re-loading when loading a Greenhopper report
• Find the location of the Jira home directory
• User and groups are not migrated to the new cwd tables upon upgrade
• Unable to add more users to Project Role in JIRA
• Unable to Access JIRA due to Document Base does not Exist or is not a Readable Directory
• Tomcat Reports Package Scanner Found Duplicates when Starting JIRA
• Cannot Delete Issue Due to File Permission
• Full CodeCache causes Jira to crash or perform slowly
• java.sql.SQLException: Schema change failed on object
• JIRA Cannot Create Issues when Using MySQL with Binary Logging
• Getting error message "com.opensymphony.user.EntityNotFoundException" when operating on issue
• JIRA Crashes After Exceeding Maximum Number of Threads
• Jira Displays a Mixture of Different Languages
• JIRA is Unable to Use NTLM Authentication
• JQL Searching on the new Sprint field instead of fixVersion
• NullPointerException when trying to run a search in Issue Navigator
• Planning Board not accessible due to an InvocationException thrown by method 'canEdit'
• Project gadget throws internal server error
• Project Lead cannot be altered for a specific project
• Reindexing JIRA crashes the JRE
• Removing footer from issue transition screen
• The Atlassian Marketplace server is not reachable. PacException: 404
• Transitioning an Issue Results in a Workflow Error
• Unable to change password on AD user from within JIRA
• Unable to determine the target status for issue when trying to perform move operation
• Unable to Log in to JIRA due to Group already exists in the Remote Directory
• Browser Hangs when initiating an Issue Operation
• Insecure Content Warning in Browser on an SSL Instance
• XML Import to MS SQL fails due to a GenericEntityException - Date Format Error
• JIRA fails to start : Invalid complete key specified
• Migrating users from one directory to another
• Trying to Watch an Issue Results in NullPointerException
• Opening of JIRA Issue Navigator Fails with Exception 500
• User failed to logon JIRA when it had limitation on the logon workstation from Active directory
• Action in Jira server fails with Could not find column in previously parsed query error in log
• Backup Service is not Working Properly due to Misconfigured Parameter
• Unable to Connect to SQL Server due to Login from an Untrusted Domain Error
• Installing UPM 2.7.2 or later on versions of Tomcat prior to 6 fails
• Greenhopper fails to upgrade from 6.x or earlier to 6.1.x later
• Error listing Confluence spaces on JIRA
• JIRA Fails to Start with Error parsing database configuration file
• JIRA Sessions Do Not Expire When Tempo Plugin is Installed
• How to track who resolved an issue in JIRA through the Issue Navigator
• HowTo: Installing the JIRA Mobile Add-On
• Can not log out of JIRA when accessed through proxy
• Permission denied error in Apache logs for proxy
• XML Backup or Restore Fails due to Could not read fields for Table
• Change Locale for Jira server
• Accessing the SearchRequest XML displays a Forbidden 403
• Watchers on Issue not Receiving Notifications After Comments
• Workflow Invalid Status
• Installing JIRA Importers Plugin on versions of Tomcat prior to 6 fails
• JIRA Startup Fails due to Plugin Installation
• LDAP Error Code 3
• How To Handle Project Key Pattern Change
• Issue Navigator is missing all buttons
• JIRA server functionality fails due to InstanceAlreadyExistsException
• Upgrading and Installing Jira 5.2.5 Fails to install Service Settings in Windows
• Unable to Integrate Bitbucket with JIRA due to Could not verify OAuth Request
• Upgrade or Export Fails due to GenericDataSourceException Communications Link Failure
• Attaching a File Results in Request Entity Too Large
• "Uncaught TypeError: Cannot read property 'msie' of undefined"
• Restoring an XML Backup Fails due to Exception is org.xml.sax.SAXParseException
• How to run JIRA on a specific IP
• Jira server fails to synchronize with LDAP server with Unable to find the username of the principal error
• Unable to install or update Add-ons via UPM due to Invalid anti-XSRF token provided
• Administrator Access is Incorrectly Redirecting
• Create Project screen does not disappear using reverse proxy
• Attach Screenshot throws a null pointer exception
• JIRA Does Not Render Icons Properly in Chrome
• [Unloading class sun.reflect.GeneratedMethodAccessor] found in Tomcat logs
• Date Pickers select Wrong Year
• Can't See Commits with and without Issue Key from Crucible + Fisheye
• Change the Base URL of Jira server in the database
• Run Jira server in a virtualized environment
• Attaching Screenshot Redirects to Oracle Page
• Creating Application Link throws Echo response is inconsistent with request in JIRA
• Cannot login in JIRA after upgrading "Git Integration Plugin for JIRA"
• Add a custom message to the Create Issue screen in Jira server
• Could not Move or Copy Attachment due to Access is Denied
• Deadlock detected on startup error in logfile
• How to reindex Jira using REST API via cURL command
• JIRA Cannot render WebPanel with key 'com.atlassian.jira.jira-projects-plugin:summary-page-project-key' when Browsing Project
• JIRA Security and Permissions Management
• JIRA System Dashboard is Displayed When Not Logged In
• JIRA throws NumberFormatException when adding new issue types
• Users are unable to browse projects, issues, tasks or any other content after login.
• Reporting in Jira
• Issue key increments unexpectedly on new issue creation in Jira server
• Workflows Does Not Show Transitions After JIRA Upgrade
• Where is the JIRA Support ZIP located?
• PropertySet Table Mappings
• Attempting to Download all Attachments Displays a Not Found 404
• JIRA Operations Fail with the SQL Exception No more data to read from socket
• Unable to Log in Because of userWorkstations Attribute in Active Directory
• 500 error page when logging with a JIRA administrator user after restore a backup from Cloud in a Server instance
• How to Create New Issue with Different Project during Post Function
• Jira server throws LexoRankIntegrityException error during reindexing or reranking operations
• JIRA is being unable to create a connection with Zendesk
• Build and Release option missing in JIRA
• Exception: Uncaught SyntaxError: Unexpected token ILLEGAL while using Agile board
• Finding the Bundled Tomcat Version Per JIRA Release
• JIRA is not displaying the Bitbucket repositories
• 404 and 500 page error in various page in JIRA even when bypass proxy
• JIRA to Confluence Application Link not working after upgrade
• Understand 3rd party app management in Jira server
• Logging into JIRA is Slow and Requires Multiple Attempts
• LDAP only syncs 1000 users when should sync more
• Multiple entries for the same issue type under "Default Issue Type Scheme"
• Jira Service Management Agent unable to "Mention" users in comment
• How to remove the "Start typing to get a list of possible matches or press down to select" label from all fields
• Activity Streams do not include activity from specific projects or issue types
• Fixing Workflows with Duplicate occurrence of action
• Unable to login JIRA after Restoring from Backup
• Sharing Violation error when saving image
• Jira server fails to connect to Crowd with Crowd User Management REST service error
• How to block Activity Stream on the HTTP proxy
• Unable to find Jira Agile or Jira Service Management Add-ons from Atlassian Marketplace
• Logging into Jira server returns 500 internal server error
• Unable to create a Jira Agile Trial License from the manage add-ons page in Jira
• Existing attachments will not open after migrating Jira server
• JIRA Issue Key is not in Sequence during Issue Creation
• Add-on page is not displaying
• How to Enable Detailed JQL Logging in Jira Server and Data Center
• How to install Jira Service Management in existing Jira instance
• Mail handler adds PNG files embedded in JIRA email notification as attachment
• Adding a field to a Screen tab throws java.lang.IndexOutOfBoundsException
• Unable to Update License due to Untrusted URL
• Adding a Local Group in JIRA Results in a Connection Error to an External Directory
• Jira Service Management Mail Processor gets Stuck waiting for Signature Removal script to Complete
• Jira Autolink Plugin
• After Jira upgrade, Index menu is missing
• Application Link Authentication Fails Due to Bad URL Signature
• Cloud connectors removal in JIRA Cloud applications
• Gadgets do not display correctly after upgrade to JIRA 4.0
• Generating and Reading a HAR File For Performance Troubleshooting
• JIRA applications sample file - Project Management
• JIRA Sample File - Test Case Management
• Jira server does not terminate after executing shutdown script
• Jira Use Cases
• Keep getting redirected to login page after logging in (User's login token got rejected upon logging in)
• Migrate from HSQL embedded database to external database in Jira server
• Redmine Importer does not copy over attachments
• Setting Column Order in Filter Results Gadget
• Troubleshooting JIRA Services
• Unable to create issues due to exceeded number of licenses
• Using JIRA applications for Helpdesk or Support
• Using JIRA for Project Management
• Using Jira for Requirements Management