Problem

Using a SCRUM Board will lead to following exception as below:

 
Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues
Details
Exception: Uncaught SyntaxError: Unexpected token ILLEGAL
Resource: http://localhost:8080/secure/RapidBoard.jspa?rapidView=1&view=detail&selectedIssue=JAVA-6
Line: 5
Column: 48
Environment
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/44.0.2403.157 Safari/537.36
Stack trace
SyntaxError: Unexpected token ILLEGAL
at eval (native)
 
Or
 
Exception: ReferenceError: moment is not defined
 
Or
 
Exception: TypeError: GH.RapidBoard.BoardHeader is undefined

Diagnosis

• Error encountered in all browser type

Cause

• This is caused by a javascript that is appended to JIRA through fields/announcement banner
• The javascript might have syntax error or operation that conflicts with JIRA

Resolution

• Turn on safe mode in JIRA Administration > Add-ons > Manage Add-ons > Turn on Safe Mode to check if any add-ons that is causing this. Retest.
• Remove the Javascript by checking at Announcement Banner (g+g > search for announcement banner)

• Run the following sql in your database to find which fields holds the JS

   SELECT * FROM fieldlayoutitem WHERE lower(description) LIKE '%javascript%';