Jira Cloud Knowledge Base
Find troubleshooting and how-to articles for Jira
- Unable to change the issue's status on the board
- "Only show Sprints in this Project" not working as expected.
- When linking issues, user receive error as "We couldn't link the issue. Wait a few moments, then give it a try."
- Transfer products- "Reset user access" settings in the Improved user experience
- Users unable to complete the Sprint with Error "You don't have permission to complete this Sprint"
- How to identify if an App is Forge or Connect?
- How to Filter issues in Advanced Roadmaps
- How to Export all custom field with it's ID for JIRA
- How to Make a Field Uneditable (Read-Only) in Jira Cloud
- How to correct workflow post function in Jira when the configured resolution does not exist
- How to bifurcate Time spent and Time remaining in Time-Tracking field for Standard and Subtask issue type
- Jira prompts admins to upgrade the plan to Standard while Jira is already in Standard
- Jira board showing Done issues when"Hide completed issues older than" is enabled.
- Unable to create a new project of type 'Top-level planning'
- Unable to add, edit or delete a comment when issue is in a specific status
- Revoke the cancellation of subscription
- Clear Resolution field in tickets with Automation instead of Workflow Post Functions
- Unable to do bulk edit using the option Transition issues
- JIRA is being unable to create a connection with Zendesk
- Erorr in the Sprint Burndown gadget
- Clone a Jira project using CSV import
- Re-activate disabled unmanaged account
- Images not loading and displaying "Preview unavailable"
- Mention a Team in Jira Cloud Automation using the Add Comment action
- Export over 1000 results in Jira Cloud
- How to verify the membership of a user across all Jira projects within the instance.
- Install Marketplace Connect add-on using add-on descriptor file
- Translated Name and Description set for a status reflects differently for users
- Image attachments are not displayed in emails
- You've logged in as an administrator, but you don't have access to any Jira applications
- Automation Rule to display epic-link on a sub-task
- Resolving Individual Email Notifications Despite Grouping Enabled in Jira Cloud
- How to mention a group of users using @ feature in a Jira issue
- Project timeline shows all the sprints mixed together and can't set the sprint to the issue using drag & drop in Timeline
- The subtask creation fails with the error "Transition is not authorized because current issue's parent issue should be in one of the following statuses"
- Option 'Add to Starred' Not Available for Jira Company Managed Projects
- Allowed authentication methods for Jira & Azure DevOps integration
- Unable to find the IssueID and ParentID fields when importing parent-subtask relationships via External System Import - CSV
- Delete option is not available for inactive workflows
- 'Can't save your settings' Error when configuring 'Username mapping' for SAML SSO setup in Jira
- Restore deleted issues in Jira Cloud using local backup files
- Jira linked issues relationships are inverted
- Transfer user data to another user, including Assigned Issue
- Internal server error when opening sprint report in Jira Cloud
- Sprint Burndown Chart Information Unable to Load Under Insights in Jira board
- How does the Jira Cloud Migration Assistant duplicate email check work?
- What type of project am I using?
- Wiki markup format is broken or not rendering as expected in Jira
- Duplicate epics on issue card under the board.
- Calendar feature in Jira software project does not display options to filter by "Release" and "Sprint".
- How to move issue to a new project and retain the version fields Affects Version/s and Fix Version/s
- Use Epic Color for Epics in Jira Cloud
- How to set the Security Level of an issue based on group membership
- "The magic didn't happen" error when creating Jira project
- How Jira suggests sprint names
- Bulk edit issues and copy the value of one field to another
- How to verify if webhook is being triggered in Jira cloud
- Sprint Start Date entry in Jira Audit log does not match with the Actual Sprint Date
- Something's gone wrong error on team-managed Jira project board
- Audit Logs | "Atlassian-addons-project-access" is modified by "Jira" for projects
- Permissions for company-managed projects
- Create a private Jira project only specific users can access
- JIRA Rest API session resource changes in JIRA cloud
- The due date field is not visible on issues in the Team managed backlog
- JCMA migration fails with Media Server Exception
- Unsuppress email address in Jira Cloud Software or Work Management projects
- JIRA is not displaying the Bitbucket repositories
- Unable to Update License due to Untrusted URL
- "Required fields not present or fields too long in collector XXX" error - required field not added to view
- Retrieve data with Jira REST API in Automation to update issue fields
- Sprint Report Inaccuracies after Workflow Change
- Searching for hidden custom field values from JQL does not return any results
- Microsoft Teams Integration - Migration from Jira Server to Jira Cloud
- Cannot Find Users in Assignee or Reporter Fields
- User not able to change the reporter on an issue
- New issues are being created with the resolved date set
- When creating new issue project selection is getting reset on slack
- Unable to Invite Users(With Managed Accounts) to a New Site
- How to bulk import custom field values for certain types of Custom Field
- Working with incoming webhook data in Automation for Jira
- Columns are greyed out in the board - Team managed project
- Jira Service Management Agent unable to "Mention" users in comment
- How to change the default issue type displayed at the Create Issue screen when a user creates an issue for the first time in a specific project
- How to Split Large Automation File into Small Files
- User can't complete sprint: How to know where the user is missing permissions?
- Sprints not showing up on the Scrum board
- How to Remove Members from Issue Security Levels in Jira
- How to add an attachment to a Jira Cloud issue using REST API?
- We can’t display the gadget. You may not have permission to see the data or the gadget is no longer supported.
- How to bulk create Assets objects in the Services schema
- Prevent users from editing the ‘Issue Type’ from an issue
- DVCS Smart Commits are not working due to User not found by email
- Monday.com to Jira migration does not import all users
- Cannot change or delete filters owned by deactivated or deleted users in Jira Cloud
- Can't see target workflow as option when changing a Request Type's workflow on service projects
- Posting messages in MS Team Private channels
- Sprint management for projects appearing on multiple boards in Jira Cloud
- Understanding Jira's Required Permissions for Slack Integration
- Automation rule: How to set the Category field in Jira business Project
- Jira Automation | Deleting attachments when clearing a custom Text Field (multi-line) containing attachments
- Epic- You can't edit the parent of the issue. Not able to edit/add parent from the existing task
- Dashboard gadget displaying the error: No matching Issues found
- Getting error when adding attachment to the comment : We couldn't save your comment
- View the Sprint Report for team-managed projects in Jira Cloud
- Some issues in the calendar view are not visible
- JQL Search Not Returning Results for Dropdown Field Option
- Tickets in the timeline view are not hiding after resolving epic.
- One specific user is not getting Slack notifications triggered by Jira automation
- Automation for Jira: Updating User picker field "People" in Team managed project
- How to find group usage in permission schemes for Jira Cloud via REST API and Python
- Retrieve Project Roles List using Python
- Plan shows incorrect start date for sprints on plans
- Bulk Change of Filter Owners in Jira Cloud
- Extract Project Information using Python and Atlassian API
- Issue creation fails due to invalid custom field default value
- Fields in The Right-Hand Panel In The Issue Layout Tab Are Missing
- Jira automation: How to increment a Date Field by Business Days Based on a Custom Number Field
- Change the Issue Colour through automation
- How to restrict editing of an issue in a specific status
- Duedate field cannot be set in the project
- Group name does not show up in filter share search page or global permissions page
- CSV import Parent-child mapping
- Unable to receive push notifications on Jira mobile app for new issues created
- How to link a Confluence page on a Jira Cloud Issue via Rest API
- Error/Failure scenarios during import from Trello to Jira Cloud
- Unable to Delete Issue Type Despite Having Zero Active Issues in Instance
- JQL filter blocking timeline
- The grey 'commited' bar is not showing for Sprint via Velocity chart
- Translating the workflow statuses
- Remove additional spacing from the project backlog
- Issue Type Description Not Updated for Most Users
- Transition Jira Issue when Bitbucket PR is approved
- Result of Get IssueType REST API call and issue types depicted on Jira UI has discrepancy
- If users are added to a user picker field,mention them in a comment using an automation rule.
- Jira Automation: Parent issue should be closed when all sub-tasks and linked issue close
- Unable to assign additional roles to users in a project
- User is unable to access the calendar view on the project sidebar
- Epic Issue Type neither displaying on board nor backlog.
- How to || Allow users/assignee to edit custom field(s) without the "Edit Issue" Permissions
- Users can not view or access Teams in Atlassian Cloud site
- Error while creating issues via Timeline in Jira
- Not getting notifications in Slack intermittently when someone tags on Jira Issues with @mention notification
- Test connection for the Incoming Mail Handler is failing with an error for re-authorization
- When using the quick search function to find issues with a certain keyword, all expected issues are not retrieved
- Warning during CSV import: Sprint id must be a number
- "Issue Create" button/option not visible in all columns of Boards in Company Managed Projects
- Resolving the 'Error retrieving ID token' in Jira Cloud for Outlook Add-On
- Specific Issue type is not visible on the board for the jira kanban project
- Jira automation rule to create multiple sub-tasks based on the file-name
- Error received when trying to save a workflow in the team managed Jira Project
- Jira Automation: Create two issues and link them together within one automation rule
- Issue count variation shown in Version Panel and Release Version view
- How to display a custom message on create screen when using a validator
- How to export the reporter's email for the issues returned in a JQL?
- Unable to move issues from Team managed to company managed project using Bulk operation
- ProForma: JQL query to find all the issues that have a FORM attached to them
- Planned Start date field is not showing data in the Advanced Roadmap Plan view
- Create a rich text default value for a custom field
- How to grant permissions to specific users in a Jira Cloud Software project that has a shared permission scheme
- Optimizing Jira Incoming Email Comments: How to Truncate Older Messages and Add Only New Email Content
- "Unknown fields set during create, they may be unavailable for the project/type" error on Create issue or Edit issue action in automation rule
- How to associate Fields with Screens in Jira Cloud
- Issues not showing up on a Team managed business project board
- Making the Parent field as mandatory/required field during the issue creation.
- Jira Epic issues have subtasks under them along with child issues
- Jira Work Management Team-managed project: Newly created issue not showing in the list view but not in the board view
- Unable to select a custom field in the Two dimensional gadget
- CSV exported file from Jira search is resulting empty file
- Discrepancies between Velocity Report's commitment and the Sprint report's sum of Story points at the start of the sprint
- Unable to connect to Jira from Google Sheets add on
- Unable to access DVCS configuration page
- Field mapping issue between Jira and Zendesk Error Failed to save changes
- Retrieving email addresses of users through Jira Cloud REST API
- Error arises when using Affects versions in JQL.
- Drag an issue from Backlog to a Sprint( vice versa) throws an error message as "Something's gone wrong. Refresh the page and try again"
- Remaining time for sprint completion date on the Scrum board is not shown
- Default Quick filters are not available on the Board of a newly created project.
- Sprint field displays sprint information as Current Sprint though they have not been started yet.
- A few users are unable to reorder Sub-tasks under its Parent issue view.
- Why does Project lead Role does not appear to be selected in Workflow conditions?
- During transitioning getting error "Transition Failed - Add a comment" but no pop up shows up to add comment.
- Unable to create an issue from the backlog, however, the create button at the top functions correctly.
- Epics being assigned to Sprints when they shouldn't be
- Unable to see Fix Version field in Jira issue
- How to create a Label based Issue Security Level in Jira projects.
- Custom automation rule to copy 'Description' template set in add-on Default Values for 'Create Issue' screen
- Error while closing Sprint - "Failed to complete sprint Sprint cannot be completed as there are incomplete subtasks on following issues: <Issue_Key>"
- Incoming emails are not creating issues in Jira cloud after re-Authorisation
- How to view Remaining Time Estimate on issues from Backlog
- Cloning an Issue with subtasks gives the error "Caught BatchUpdateException".
- Issues can’t be manually ranked error is observed when ranking issues in the Backlog.
- Add Restricted Comments on Jira
- Unable to share a dashboard or filter with specific group
- Linked issues not visible after linking.
- How to share a Dashboard or Filter (i.e. make it public / change its Viewers and Editor permissions)
- Jira automation rule to copy the value of the field label in the epic to its child issues
- Jira Automation Rule to Transition issue from status x to status y if all subtasks are resolved and ticket status has been over N days in status x
- Runbook: de-identification for Jira simulation testing
- Unable to move issues to a particular status(directly or through bulk move).
- Exporting All Attachments from a Single Project in Jira Cloud Using the REST API
- Unable to create retrospective page from the Board view or Backlog view in team-managed project.
- Getting error while accessing the board due to TLS 1.3 hybridized Kyber flag configured at browser level
- Automatically replace some text in Summary,Description,Comments from the Jira issues in bulk
- Append Fix Version field with next unreleased fixed version
- Stuck loading on the splash screen when opening the JIRA plug-in within excel
- Users unable to access the Jira Board or Project
- Not able to export Issues with all fields
- Users are unable to list or search some labels in Team managed (Next Gen) projects.
- Creating tickets from a "Specific folder" from the Mailbox using Incoming Mail handler
- Unable to add custom notifications for a project
- To set date type custom field via Automation rule when using JSON value {{now}} throws an error in Jira Product Discovery Project.
- Change Workflow Scheme for multiple Jira Projects
- Enable / Disable new issue search in Jira Cloud
- Jira CSV export | Discrepancy in the date and time when exporting issues with CSV export.
- How to track the number of sprints a Jira ticket has moved through
- Reauthorization of your incoming server, it is getting linked to your personal account
- Remaining time is not displaying accurately on the workload by assignee page
- How to get the count of updates made to the Start Date field in Jira issues.
- Merge data of two custom fields into one
- Some fields seem to have disappeared from the Jira create issue screen for some users.
- User is unable to edit the fields in the plan as the fields are greyed out.
- Calculate work logged by a specific user across multiple Jira Cloud issues
- Find what automation rules contain certain values (i.e. custom fields) using Python
- Display Epic completion percentage on Jira Dashboard
- Fixing Approval Step not showing in the Workflow
- How to properly make use of the Automation actions button
- How to Delete a Software Board in Jira Cloud
- Users are redirected to the "Timeline" application after a few seconds when attempting to work on an Epic issue type, and an error stating "License is expired" is displayed
- CSV import | Error after Importing CSV file in Jira cloud - Cannot add value [ [xxxx] ] to CustomField Parent Link in Issue with summary 'xxxx'
- How to Get existing Board Access in Jira Cloud
- Done Issues are Visible in the Backlog
- Configuring an Announcement banner
- Workaround for per issue comment limits
- Jira automation: How to add newly created issues to the active/next sprint
- How to assign issues to users based on the group selection
- New workflow editor doesn't save transition changes if Draft exists in Old workflow editor
- Fields are not visible on screen even though these are added to edit/view screen.
- Integrity checks performed by Jira Cloud Mobile app as part of mobile app policy
- Epic issue not visible on board
- How to search for issues where the time spent is more than the original estimate?
- How to group by components in plans
- How to hide sub tasks on (Kanban/Backlog) view
- How to use Oauth2.0 in Postman client for Jira Cloud APIs
- Users are added to the projects by default and grants certain role upon creating any projects
- How to configure webhooks in Jira for Freshworks
- When configuring X-Ray for a new project, we encountered an error: "Error rendering web panel"
- "A3 BAD User is authenticated but not connected" error returned on the Test action when setting up a new Jira mail handler.
- What it is the Organization ID and where to find it
- Restricting clone permissions
- Testing Webhooks in Jira Cloud
- Create comment using CSV import on behalf of another author
- "Cannot delete screen as it is used in Screen Schemes" appears, even though the screen is not linked to any Screen Scheme
- Clone a version and its associated issues using Jira automation
- Error when adding a flag on issue - Jira cloud
- How to remove inactive users from the backlog?
- How to alter the branch name format in the "Create Branch" option in development panel
- Unable to perform text search using "~" or "!~" when the text custom field is named as "External issue Id"
- Unable to view/add a user to the assignee field of issues in Jira cloud projects
- Allow logging work in Jira issues while still using workflow property 'jira.issue.editable=false'
- The Jira Software board and backlog does not load across multiple projects (TMP and CMP)
- User getting notification from deactivated user in jira
- How to restrict/ disable users from installing apps from marketplace?
- How to Associate a Single Issue Type with a different screen scheme and Workflow Scheme in a project
- REST API calls failing with error 4xx response code after Cloud site is renamed
- Actor permission error in automation execution log
- Delete custom fields in team-managed projects
- Export all the project names to CSV
- Celebrate accomplishments feature
- Next Status is unavailable to transition under the transition drop-down.
- Restrict the Public sharing of Dashboards and filters
- How to check your Jira cloud version
- Altering a single workflow has an impact on all workflows and projects within the instance.
- How to retain formatting of text content when sending it in an email via Automation for Jira
- How to add the "Type" tab to filter by issue types on a Board
- Sprint Health Gadget does not display Overall sprint progress OR does not display correct information.
- The user profile picture or default avatars do not load as expected across the Atlassian Cloud Site
- Dynamic update the Approval in Jira Work Management projects
- Estimation Bubble indicator showing zero values in the Backlog view for Team Managed project
- Jira Automation Rule to Auto Assign Issues Based on Role or Group
- How to Add Parent Key value in New issue view navigator.
- Unable to split issues due to field validator in the workflow.
- Projects are not available in the project list dropdown when creating a new filter
- Automation: How to clone tasks/stories along with their sub-tasks
- The "+ Create" option is missing from Backlog
- What is the difference when you import the CSV file with issue key field mapping and without the issue key field mapping
- User custom fields are returning blank values in the notifications received for the users.
- Health Check: Local backup security
- How to enable the 'Assign to me'
- How to find out why an specific issue in not part of your plan
- How to find the details of the last Jira issue updated time and the total Jira issue count for all the projects
- Limitation with Jira workflow and how to convert it to Jira Software simplified workflow
- Configure your Jira instance to use a custom Agile framework
- During CSV import, the formatting of Description field contents gets removed.
- Creating a new column in a team managed project results in the board exceeding the limit of 5000 issues
- Workaround for JRACLOUD-75500: A negative value in a custom number field will be shown as zero in the issue history
- Error while importing Issue via CSV import: ERROR - Fatal error during import: Cannot invoke "com.atlassian.jira.issue.Issue.getIssueType()" because "issue" is nul
- How to retain created date while importing issues
- Top-level initiative issue type created automatically in the Jira Cloud site
- Unable to select Card Colors for Issue types
- Confluence page is not found when searching for it in order to create a link in the Jira ticket
- Setting Up a Custom Developer Console App to Connect Google Sheets to JSW Cloud API using OAuth 2.0 (3LO)
- How to retrieve linkedIssues of a particular issueLinkType
- Project Settings 'Notifications' screen fails to load.
- Optimizing Insights in Jira's Company-Managed Projects
- Users unable to create a table within a Jira Description field
- Gadget on shared Dashboard returns " could not be retrieved" error
- Visibility of the "Owner" field in the software project board settings
- The custom field description set in the Field configuration of the Project will take precedence over the Description set in the Custom field setting
- Make Epics visible as issue cards
- Unable to see issues for a quick filter set up on the Board
- How to get GitHub Actions details in Jira Cloud
- Give users the option to remove the migrated text from fields when using JCMA
- Keeping Custom Field Values in Sync Between Parent and Child Issues Using Automation for Jira
- Migrate a project from Jira Software to Jira Work Management(Business)
- How to mass delete issues in Jira
- Progress Bar is not shown for few Epics on the Timeline.
- View and change issue security level from within a plan
- Jira Cloud for Spreadsheets Accept button is disabled
- Search inconsistent with custom field type in the List, Timeline and Calendar view.
- JWM || The "Create issue" button is greyed out when attempting to create from the board view
- Unable to see the option view all on your work page
- Search for issues using JQL when summary has the numbers
- Fisheye and Crucible workflow conditions and gadgets will be removed from Jira Cloud on 24 July 2017
- Explaning the Ranking when creating issues from Planning Board and from outside of the Planning Board
- Error when creating subtask: "We couldn't create the subtask."
- Opening a ticket URL shows a different board in the Planning section unlike the relevant board
- How reCAPTCHA works in Jira Cloud
- Jira Issue Links in Github are redirecting to wrong JIRA site
- Python Script to fetch the Jira audit log data in CSV format
- Original Estimate and Remaining Estimate fields not visible in Issue View
- Integrating Github cloud with Jira cloud when Jira admin is not a Github organization owner
- How to filter inactive users without using add-ons
- Custom epics not appearing as expected on the board, backlog and timeline
- Cannot see watchers option on Slack notifications
- Automation not working when there are 2 rules( Global and Project specific)
- "Unable to update product access. Try again later." when granting access to a group
- I cannot find the System field Original Estimate in Jira Plans (Advanced Roadmaps)
- How to update Target start and Target end date field via CSV import.
- Limit the ability to clone issues from the parent, but permit it from the child issues.
- The JWM board only displays issue from a single issue type
- Find list of Team Managed Projects
- Jenkins for Jira add on reports no server connection
- Users are unable to link Jira issues in one or more projects
- Resolving Invisible Comments Issue in Jira Due to Incorrect Group-Level Settings
- Resolving the "We couldn't load this page" Error in Project Settings' Automation Link
- Unable to merge version
- Unable to change managed user details (Error: Cannot load user details)
- oAuth app throwing error Unauthorized; scope does not match
- Where to look for the Verification code of Google Sheets for Jira Cloud
- Create new stories/tasks and respective subtasks when the automation rule is triggered
- Filters break after renaming issue types at the Epic level
- Troubleshooting Missing Email Notifications for User Mentions
- "Unable to parse date" error using CSV import in Jira Cloud
- Sprint field value is showing none
- Closed issues are automatically included in the sprints when creating a new sprint.
- Jira Admin unable to copy data to the sandboxes
- Automatically populating the value to a project on a Jira issue.
- Unable to add a label to issues in a Team-managed project
- Auto-population of Component value during issue creation in Jira Software boards
- Open a create modal screen when directly initiating the creation of a child issue from the parent.
- Unable to see all the projects listed under the dropdown when trying to share the filter
- How to fix the automation error when cloning/creating an issue and editing the Original Estimate field
- Where do "Contact Administrator" emails come from - Jira Cloud
- Getting error "Looks like the auth state is missing" while logging into JIRA from MS TEAMs
- Managing Components and Default Assignee selection in Jira Software Projects
- Jira is rollback changes in filter JQL
- Estimation of Story Points observed on the Backlog does not match the status category.
- Epics are missing in Epic panel on Team managed project board.
- Undone and done issue of the last week
- Understanding the Time to First Response gadget in Jira Cloud
- Display empty "Due Date" field for users without edit permission
- We couldn't create filter. Check your connection, then give it another try.
- Error while issue creation: <Field Name>: Specify a valid value for the <Field Name>. The allowed values are, -1.
- Understand how the Original Estimate field value is calculated when viewing the data export in Jira Cloud
- Unable to view worklog information of a Jira project issue via API
- Automation Rules missing from Export File
- Unable to start a Future Sprint
- New Issues are getting created with Resolution already set
- Add a child issue button missing from within the Epic view even if Issue Hierarchy is correct
- Why a group of users get access to the project by default upon creation, even though they are not part of the project?
- "Unable to parse request. [null] is missing" 400 error when using Update Workflow REST API
- Setup OAuth Custom Mail Handler when using SSO
- Unable to Install any Cloud Add-ons
- Done or resolved issues are still shown as incomplete when closing sprints
- Outgoing Mail in Jira Cloud
- Transfer products option is grayed out on the Organization
- Add attachments to comments while transitioning an issue
- Users are not able to add flag to the issue
- Download large Jira backup files using cURL
- How to change the Atlassian organization name
- How to integrate Jira Cloud with MS Excel add-in
- Set Resolution Field for Team Managed Project Jira Issues
- Select Default Product Access while Inviting User
- How to restrict the creation of an issue based on issuetype
- How to generate evaluation licenses for Jira apps
- Error when transitioning an issue to a known status with Jira Automation
- Board displays a permission error when accessed in Jira Software
- The e-mails sent from Jira Automation or Filter Subscriptions are in a bad format
- How to automatically popule the value to a field on a Jira issue and make the field non-editable once the value is set
- Deprecation of HipChat on Post Functions in Workflows on Jira Cloud
- Text Formatting Notation in Jira cloud
- Data mismatch while comparing development data between Production and Sandbox - Github
- Add-Ons App Got Disabled/Enabled By Anonymous User
- How to retrieve the filter subscription information from the Jira Server database
- Unable to find the field while creating a Jira issue even though the field is added to the create issue screen
- Update the Original Estimate field for Jira issues in bulk
- Can't uninstall apps after cancellation
- Not seeing Development panel for some projects
- CSV import| Import multiple project key using CSV import.
- Not able to delete Attachments on a JIRA issue
- How to upload custom Priority Icons in Jira Cloud
- Hide Epics in Jira board while showing them in Timeline view
- Missing option to Create Branch in Bitbucket server from Jira ticket
- Bulk importing issues from CSV with limited context custom fields
- Restrict access to certain Jira issues based on the value of a custom field
- Unable to install marketplace apps in OneAtlassian site
- Users cannot delete sprint in Company Managed Project
- How does Jira allocate a priority to a Jira ticket if no default priority is set?
- How to use AQL placeholder to show options in field B based on the value selected in field A
- Projected Sprints in Advance Roadmap
- Exporting Atlassian Teams and Members data from my Organization
- Issue type option missing under Project settings
- Warning in transition rule of a workflow of Team-managed project.
- Sorry, something went wrong error is received when trying to create a new Team on the site.
- Unable to Save workflow due to "you cannot change the association between step and status" error response
- Why do IDs of all components in an Automation rule change when rule is updated?
- Pop up Window of Jira app in Microsoft Teams throws an error "Something Went Wrong"
- How to Change the Sender's Name of the Jira Notifications
- Use Automation to edit link formatting on Paragraph Fields
- Receiving user limit notifications when inviting/adding the users as a site admin.
- What are trusted users?
- Email Gateway Provider setup for DMARC/SPF/DKIM to handle incoming email from Atlassian
- User gets an error - Jira Cloud /Atlassian needs permission to access resources in your organisation, when setting an office 365 account as an incoming mail server
- How to display the email address of the reporter on a Jira Issue
- How to move start and end dates of issues with its dependant issues in the project timeline
- Unable to change issue type for an issue
- Runbook - Site export for simulation testing
- Unable to search or filter search results when a custom field has context configured.
- CSV import fails with the error: The specified author is not a user
- Duplicate Statuses show up in ShowConstantsHelp.jspa
- The Rest API call to retrieve the status transitions on JWM Team-managed projects fetches incorrect transition names
- Upgraded app shows Installed but incompatible in Jira
- Restrict field editing to specific user
- Possible causes to error: "You don’t have permission to transition this issue/ticket"
- Close duplicate issues with automation
- How to: Identify field related information such as field name, custom field ID, context information, etc via Jira Cloud Rest API
- How to customize/change the name of the statuses or hide them in our Jira Project.
- Error editing issues in Automation - <IssueID> (Specify a valid 'id' or 'key' for Test Project (customfield_10074))
- Unable to save the automation rule
- Backup import failing with error "Error processing user emails CSV"
- Automation to send email only once per assignee
- Unable to save edited comment in new issue view
- An "Unexpected" error in "Manage apps" menu - requests to Marketplace are being blocked by a proxy/firewall from customer's environment
- Disabling edits in closed issues for Jira tickets
- Unable to perform the copy operation for the workflow
- New Github organization does not show under project toolchain
- Make it mandatory to enter the Time Spent during transition
- Troubleshooting slow rule executions in Automation for Jira
- Scope of automation rule showing project ID instead of name
- Cannot add member to Teams
- Unable to create a Github branch after creating a repository in Jira
- Order of Operations for JQL
- Unable to search using a custom field when executing a JQL and the field can only be used to sort
- Reset Jira data for the sites billed under the new billing engine.
- Activity Stream dashboard gadget fails to load
- Create branch shows duplicate options for the same bitbucket server connection
- Receiving 'Ticket Not Resolved After Due Date' Alert Despite Ticket being Resolution.
- Changes in Advanced Roadmap Plan Not Reflecting for Other Users
- Why can't I see certain fields on the view issue screen in Jira?
- How to create velocity chart report with multiple projects?
- Jira Cloud for Teams Integration review permission loops
- Access Denied for app
- Unable to view the email address of a few of the users in the People section.
- Jira Work Management Automation rule executions are not counted towards the product with the highest limit
- Troubleshooting required-field errors
- Jira Automation - Auto Increment counter and assign issue field value when a new Issue is created
- Automation to sum up story points of Stories in different statuses and add the value to the parent
- How to search using statusCategory() & statusCategoryChangedDate() function with JQL
- Smart commits performed from Github are not updating Jira cloud issues as expected
- How to see total count of issues when using JQL and the result is greater than 1000
- How to Get API tokens from all Managed Accounts using REST API
- Unable to change the 'Default assignee' field
- Simulation Testing - Customer Communication
- How to find an issue security level value when setting issue security via automation
- Dashboard for users to see the previously assigned issues which are still in progress in Jira Cloud
- Can't claim or unclaim account added to a CSV file
- Adding a field to the Issue Creation widget and making it mandatory
- Top 15 Projects with the Highest Number of Tickets during last 30 days
- Team Field is not visible in the subtask issue view screen
- Unable to integrate Slack with Jira project
- Github PR status not updated in Jira development panel
- Security containers in Jira showing wrong vulnerability statuses
- Epic does not show issue count in epic panel
- Understanding how project permissions affect project visibility in Jira Cloud
- Jira server was contacted but has returned an error response. We are unsure of the result of this operation
- Rollup story points to Epic level, if story points on a subtask of a child story is updated
- JQL to fetch Issues in scrum board Backlog and not part of Sprint
- How to handle two web-hooks triggered when a issue is transitioned from one status to another via board
- How to prompt a required field when transitioning the status of an issue
- Jira Cloud - Bitbucket Cloud | Getting error "Repository not Found" when getting redirected to commit/PR/branch from JIRA Ticket
- Importing attachments stored in Google Drive into Jira Cloud using CSV External System Importer
- Jira cloud for excel add-in does not load on desktop and JIRA.JQL function changed
- Issue types in this board and project don't match
- Deployment Information is not available in Jira from Gitlab
- Can the new issue links related to Polaris be deleted
- How to return issues from a JQL query using REST API
- Automation triggering rules with huge delay
- Unable to see the Epic name in the Transition screen of a project workflow
- Discrepancy in the data story points summary counter on the top right of the sprint.
- The Jira Work Management board has a limit of 3000 issues
- Cloning Issues in Jira: Preventing Notification to the Reporter.
- User with "schedule issue" permission is unable to delete a sprint.
- Some emails sent to the Jira Cloud Mail Server/custom server are not creating issues in Jira via the Incoming Mail handler
- Apps fail to automatically update because it needs your permission first
- Automation rule message: You've reached the maximum number of 65 components allowed per rule
- How to update board administrators through REST API
- How to enable/disable the "Epic Panel" from a board through REST API
- How to set Estimation statistics and Time tracking estimation in the Sprint Burndown Gadget
- Copy Value From Other Field in Post-function does not show the custom field
- Unable to see Issues in the 'Your Work' dropdown list under the "Assigned to me" tab.
- API tokens are revoked automatically when used in public spaces
- Creating and granting edit permission for Filters in Team Managed Projects via REST API
- Deleting priority returns 504 Gateway timeout
- Toolchain does not show bitbucket cloud repositories
- Automation Rule | When the value in a User picker field on an Epic changes, the Assignee should be replaced with that user. Change in Assignee should be conditionally reflected in the Child issues.
- Adding the process to Approve Jira issues with the help of the workflow
- Newly invited User's account marked as suspended
- "Something's wrong, our team has been notified, if the problem persists please contact atlassian support" message seen when trying to access "Slack integration" from one of the projects in Jira Cloud.
- Epic issues appear in the Active sprint in Scrum Board
- How to use RSS feed available from Manage apps audit logs
- Automation Rule Failures with "Required Field" on Issue Creation via Advanced Roadmap Plans
- Validation error when performing worklog field update via CSV import when the value is in seconds format
- Cloned ticket is not linked to the Parent
- JQL to get issues that have same reporter and assignee
- Add-on Atlas for Jira Cloud app | Disable "Linked Goals " button from Issue on Jira cloud
- Non-admin users able to install app in jira site
- Update "Resolved date" for the resolved issues in Jira Cloud
- Steps for clearing unsaved data from the Description field without saving the data.
- We couldn’t save your changes error when trying to update Issue layout in Team-managed project.
- akhan:Smart Values do not show the users timezone
- Restrict user to view only the tickets assigned to them.
- How to copy version releases from one project to another using Automation for Jira
- Group by Sprint on Advanced Roadmaps (Portfolio) showing only Unassigned
- Unable to invite user, restore access or add a user to a group with error: Action could not be performed because you've reached the maximum number of users for your plan. Upgrade to grow your team.
- JQL to fetching issues that have been in a specific status for longer than 3 days.
- How to set the contributors field in the version releases page.
- Kanban boards is not displaying swimlanes based on Stories
- Emoji not displaying in the issue view
- Unable to install/use the sentry (On-prem) with JIRA Cloud via the Atlassian marketplace addon
- How to find Cloud Site Id
- Atlassian cloud - Details around Atlassian account lockout policy
- Unable to drag and drop issues between the columns on the board
- Epic panel is not shown in the board view of a Team-managed project.
- After renaming existing issue type, old issue name is still shown on the issue create drop down menu
- Done/completed epics are still visible on Kanban board
- Atlassian API token/key | Status of API tokens/keys when a user who generated the token/key has left the organization
- How to retain field data such as Fix Versions, Repository data(Bitbucket/Github) & Custom Fields when migrating from Team-Managed project to Company Managed or vice versa
- Description can't exceed 255 characters - Custom Fields
- Verifying if a URL name has been used when creating/renaming a Cloud site
- Move issues from Team managed project to company managed project with Epic and child issues
- Issue created actions fail when using Proforma forms on issue creation
- Jira Charting, Jira Calendar and JIRA Toolkit Plugins in cloud
- User 'User' is not valid for this user picker while creating Jira Issue
- Epic Panel under Scrum board backlog is showing incorrect number of child issues
- Broken issuetype scheme under project settings: ${issueTypeScheme.name}
- Automation | Always add the same HTML LINK to all newly created issues
- Attachments lost after editing Description Field or Multi Line Text Field
- Find list of issues where attachments are added and their size is greater than 'xx'MB
- How to make a field mandatory based on a selection made in another field.
- CSV Import: Error when importing issues into a project <"Issue Creation Failed: User (displayname) doesn't exist">
- Jira & Github integration - Custom environment names does not show up in Releases Panel and instead show "Undefined Environment"
- Unable to create new Jira issues via Incoming Mail Handler due to workflow configuration changes
- Automation for Jira: Priority set within the rule is not copied when issue is cloned to another project
- Authorization error seen when using Jira Cloud for Google Sheets addon - Error 400: admin_policy_enforced
- Unable to view child issues under an Epic when using Jira Software Roadmaps
- Troubleshooting verification code for Microsoft Excel export - blocked WebSocket protocol
- Users report "State mismatch!" error when trying to export Jira cloud issues to MS Excel or Google sheets
- Unable to delete some workflow statuses such as Backlog, Deployment, etc in Jira cloud
- Only private option available while sharing viewer permission for Dashboards and Filters
- Automation for Jira: How to find the Root Cause for an unknown Error in the Audit Log for an Automation Rule
- Cannot Link to Confluence Space while creating a new project and option is greyed out.
- Issue description or comment for the html code not rendered properly.
- Atlas for Jira Cloud does not display Atlas project information under context fields
- User Name and User Avatars are visible in JQL from 'Issue Panel' search but not in 'Advanced Search'
- Get list all the statuses used in all the active workflows from database
- Network Error while connecting JIRA Cloud to on-prem Server Using Application Link
- Adding default description in company managed project
- Fixing issues from Sprint created in different original board
- Unable to Save Workflow Schemes when associated with Projects moved to Trash
- Mentioning a user in comments shows the Atlassian Account ID instead of the Atlassian display name.
- Scrum reports not loading with the error 'Could not find suitable statistics field with ID 'customfield_xxxxx'.
- Can’t access/view the attachment after importing CSV file.
- How to add "Product Admin" for JIRA
- ScriptRunner Behavior can Prevent New Values from Appearing within an Existing Custom Field
- How to set Epic Name field to be the same as Summary on the Epic creating screen by default.
- How to identify inactive projects: Finding projects with no recent issues created or updated
- The Jira server could not be contacted. This may be a temporary glitch or the server may be down
- Jira still sends emails although outgoing mail is disabled
- Searching for users using Basic Search gives an error message
- Whiteboards for Jira App does not load
- JWM Board is loading as Empty Board
- Create a dashboard gadget to display issues from different sprints in a specific project.
- How To Bulk Remove User Access From Jira During Maintenance Or For Test Instances
- Badges with numbers on a board does not represent the sprint value
- Issue's status is not updated after it is transitioned
- What happens to PLAN data when subscription is changed?
- Translating the priority field
- Translating the resolution field
- Issue Types translation
- Improve Date Reports with Automation
- Velocity reports resetting the completed story points to 0 on all closed sprints on Team-managed projects
- No New Issues of a Certain Type Are Searchable Until Reindex
- Disable team-managed projects in Jira cloud
- Entering and Exiting Daylight Saving (DST) in JIRA
- Update status for a workflow associated with huge number of issue keys in Jira Cloud
- Smart Links for Confluence Server in Jira Cloud
- Active Directory User Filter Does Not Search Nested Groups
- When creating a JIRA Software Board the error You do not have permission to share. All shares are invalid is displayed
- Issue are "Flagged" upon issue creation
- Can't copy value from custom field to a specific field via Automation for Jira action
- JIRA Webhooks stopped working
- Unable to respond to an Atlassian support ticket with the error "You do not have permission to view this request"
- How to limit the Sprint field to only show active or future sprints in the current project
- Using wildcards in JQL search leads to errors
- Unable to edit/delete "All users from G Suite" group
- How to show workflow transitions in the portal for team-managed projects
- How to avoid duplicated priorities and fix migrated values
- Unable to change Jira Workflow due to migration error
- Cannot find issue on project board when created using RestAPI
- Error linking Jira Cloud and Confluence Cloud
- Automatically create tasks for other Teams/Projects
- How to restrict the assignment of issues that are already assigned to someone
- Working day calculation while starting Sprint in Jira Cloud
- I've received an email from Atlassian regarding data loss.
- Why are there entries in the Admin Hub's Audit Log from other products/site have been transferred across to my current organization?
- Alternative to Jira Auto watch
- Add Watchers and Vote buttons are greyed out in Team Managed Project issues
- Apps and user license
- Issue Collector is not able to create issues from Chrome
- Add-on fails to load in Jira Cloud
- JQL developmentcommits.all not working
- Ranking is not possible due to internal server error
- Disable jira dashboard or filter access publicly
- How to make logging hours field mandatory in Team-managed project?
- User cannot log into Atlassian cloud with error - "The signed in user is blocked".
- Time Tracking Report in Jira cloud project is not accessible.
- Post Function/Automation fails to copy the field value from one field to another field
- Date and Time fields format is displayed incorrectly on issue view
- The email request received on Jira Service Desk displays the content in a non-readable format
- How to import an Ordered List into Jira using the External System Import
- How to make worklog mandatory in team-managed projects before transitioning to another status
- Unable to create project in jira
- Date not migrated correctly when Importing issue data from a CSV file
- Change the "From" header of emails sent from ScriptRunner For Jira
- When creating a new issue, you receive the error message Approver: Pick another user as the selected user doesn't exist.
- The API call /rest/api/2/myself fetches a incorrect user timezone when executing from Tempo add-on
- System fields are referenced by field ID in filters and JQL searches
- Unable to install any Atlassian Marketplace app in Jira Cloud
- Automation Rule: Display parent tasks Epic details on the subtask issue
- The values for custom fields does not show for some projects under Issue Search
- Unable to create or link Confluence space from Jira Project pages
- Is it possible to use Static IP for a cloud instance?
- Filter owner unable to edit or save filter
- Dashboard gadget not showing data
- Unable to clone a story in Jira Software Cloud
- How to get issue count for each Project along with the last update time
- User in comments showing up as "not a request participant" tag
- Issue with JQL Query when use "empty" criteria on fix version.
- Confluence links within Jira issues fail to authenticate
- A few tickets are assigned to the person who views it
- Installation of Add-ons/ Apps not possible since migration to cloud
- Flagging an issue does not work
- Irrelevant column displayed in Two Dimensional Filter Dashboard Gadget
- Unable to group tickets by subtasks in board
- Unsupported date picker format in the Advanced settings will result in an incorrect behaviour
- Unable to modify the Due Date field in Epics and Stories in the Jira Simple roadmap
- Unable to Close Sprint in a Team-managed Project
- Fields not visible on certain issue types
- Trusted user on site cannot access Administration portal(to invite users), as it is supposed to be.
- Round off field to 'n' decimal places using automation
- Notification Alerts When Making Changes to Organizational Administrators for Atlassian Cloud
- Installing app from marketplace fails
- Assignee list pop-up is not appearing for sub-tasks when viewing from the Parent tasks in Jira
- Unable to delete validator from workflow transition
- Issues created gets unassigned intermittently, despite having "Default Assignee" set for the project
- "Create backup for server" button greyed out
- Problem with Atlassian Cloud app creating issues from the Google Marketplace
- Hide option 'Connect Slack Channel' in issue view
- Cannot delete Next-Gen projects
- Information about uninstalled Marketplace app
- How to copy comments (and format) from one site to another
- Planned scope issues in sprint showing as scope change in burndown reports
- Unable to login to the browser with an error : We couldn't log you in
- Jira ignores field when creating an issue
- Unable to upload a new project avatar from the local machine.
- On a Team- managed project, re-naming a status and re-using that status name, does not let us save the changes.
- Jira Cloud Migration Assistant (JCMA) Error: Please remove these share permissions and re-create them after migration
- Jira Cloud Migration Assistant (JCMA) Error: You must have more than one Board Administrator
- Recently updated Jira KB articles (Cloud)
- Images or icons are different across two computers or browsers
- Cannot un-restrict Jira project on Zendesk integration
- Backup Progression check using Automation for Jira
- GitHub pull request always shown Open in the Jira issue
- Fix versions field disappear in the new issue view
- Flagged Items not visible on the cards
- Jira fails to shutdown due to insufficient memory for the JRE
- G Suite sync fails with Unexpected error and "Your userbase might be out of date"
- How to programmatically update Issues from a JQL using REST API in Jira
- Tabs Don't Show up on View Issue Screen in JIRA
- Condition failed because one or more issues failed to index in time
- Removing rate limits for Atlassian cloud products integrated with Jira
- Removing unsupported external gadgets from JIRA Cloud
- User management REST API changes in JIRA Cloud
- User default Page Size set to '0'
- Removal of custom fields provided by JIRA Suite Utilities plugin from JIRA Cloud
- Inconsistent search results when using dashes.
- Unable to activate add-on trial in JIRA Manage Add-ons Page - User Permissions
- Release Burndown report shows total Story Points mismatch
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