User receives repeated CAPTCHA prompts on login to Jira server

Still need help?

The Atlassian Community is here for you.

Ask the community


The user is presented with a CAPTCHA in the login page. After entering the CAPTCHA and trying to login again, the following error "Sorry, your userid is required to answer a CAPTCHA question correctly" is displayed:


This problem might be caused due to the browser cookies.


  1. Delete the browser cookies.
  2. Refresh the login page and try to log in again.



Last modified on Sep 25, 2019

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.