User receives repeated CAPTCHA prompts on login to Jira server

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Symptoms

The user is presented with a CAPTCHA in the login page. After entering the CAPTCHA and trying to login again, the following error "Sorry, your userid is required to answer a CAPTCHA question correctly" is displayed:

Cause

This problem might be caused due to the browser cookies.

Resolution

  1. Delete the browser cookies.
  2. Refresh the login page and try to log in again.


 

 

Last modified on Sep 25, 2019

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