Confluence organizes its content in spaces. Questions recognizes that some content should be available anywhere - so questions are created outside spaces and organized by topic.
If you have permissions to ask and answer questions, you will see a 'Questions' item on the Confluence header, and questions will appear in your search results.
Starting a community from scratch can be challenging, so here are our tips for getting started.
To get started:
Install the Questions for Confluence add-on
Questions for Confluence is available from The Atlassian Marketplace. Once installed, you can access Questions from the Confluence header.
- Decide on your permissions
Before you begin, think about whether you want all Confluence users to be able to ask and answer questions, or whether you want to limit access to particular groups, such as employees in your organization.
- Brainstorm some topics
Topics help create structure and allow you to group like questions together. Users can choose to Watch specific topics, and can use them to navigate to other questions. Topics are added as people ask questions, but if you are an administrator you can also add them directly to the topic list to help your community get started.
- Seed some questions and answers
We have found the best way to get your community up and running is to seed some frequently asked questions. Do you already have an FAQ? Add these questions, along with useful answers to get your community moving.
- Engage your experts
Helpful answers to questions are what will build your community, so recruit people to act as experts in the early stages. Encourage them to watch topics that interest them, and provide answers. Vote up helpful answers, vote down unhelpful answers. Get people on board early. If you use HipChat, consider sending notifications about new questions in your team's space to their HipChat room.
- Share questions
Sharing is one of the easiest ways to encourage adoption. Share an unanswered question with someone you think can provide an answer, share an answered question with someone who needs an answer.
- Watch your community grow
Usage statistics can help you see how your community is growing. How many questions are being asked per day? Are questions getting answers? if you are not seeing a lot of activity, perhaps you could send out an email inviting users to try Questions, add some experts as watchers, or use the unanswered filter to see unanswered questions and share them with people who might have answers.