Getting help
How can we help you?
We have a number of help resources available. You can get your problem resolved faster by using the appropriate resource(s).
If you don't know how to do something
If your plan includes support, log in and raise a support request*.
If something isn't working
- If your plan includes support, log in and raise a support request*.
If you've identified a bug but don't need further assistance, please report the bug in our public issue tracker.
If you don't like the way something works
Suggest an improvement on our public issue tracker.
About our help resources
Atlassian Support
Our support team handles support requests that are raised in our support system. You need to log in using your Atlassian account before you can raise support requests.
For information on our general support policies, including support availability, SLAs, bugfixes, and more, see Atlassian Support Offerings. Note, you'll find anything security-related at Security @ Atlassian.
Atlassian Community
The Atlassian Community is where you can ask questions and find answers about all your Atlassian products. Search current discussions, or ask a new question and have Atlassian staff and experts answer it.
The community is an ideal place if:
- you are using an unsupported Jira instance or an unsupported Jira platform
- you are trying to perform an unsupported operation
- you are developing an add-on for Jira Software.
Jira knowledge base
If there are known issues with a version after it has been released, the problems will be documented as articles in our knowledge base.
Atlassian issue tracker
Our official issue tracker records our backlog of bugs, suggestions, and other changes. This is open for the public to see. If you log in with your Atlassian account, you will be able to create issues, comment on issues, vote on issues, watch issues, and more.
Tip: Before you create an issue, search the existing issues to see if a similar issue has already been created.