Jira Service Desk Cloud documentation
Jira applications overview
Understand how the Jira product family can be used together and licensed.
Administering service desk projects
If you're a project administrator, learn how to set up your service desk, automate work, and bring your service to the next level.
Working on service desk projects
If you're an agent, learn to handle service requests, track work, and serve customers.
Serving customers with a knowledge base
Deflect common requests and solve issues faster by linking a Confluence knowledge base to your service desk project.
Collecting customer satisfaction (CSAT) feedback
How's your team doing? Find out by sending customers a short survey after you resolve their requests.
Jira Service Desk best practices
Learn best practices for working with IT teams, giving great software support, and branding your help center.
Getting help with Jira Service Desk
Learn where to find our knowledge base, send us bugs, and get advice from other Jira Service Desk users.
Changes to usernames in Jira Cloud