JIRA Source Tab Not Working

Troubleshooting JIRA Integration

On this page

Still need help?

The Atlassian Community is here for you.

Ask the community


The Stash JIRA issue column for commits has a link to the JIRA issue but the JIRA issue Source tab does not have any content.

The following warning can be seen in atlassian-stash.log:

2012-10-28 16:28:08,796 WARN  [TP-Processor12] 988x6635x1 "GET /rest/jira/1.0/issues/TST-12/commits HTTP/1.1" c.a.s.a.t.f.TrustedApplicationFilterAuthenticator Failed to login trusted application: jira:3790622 due to: com.atlassian.security.auth.trustedapps.InvalidCertificateException: Request not allowed from IP address: <Stash_IP_Address>


The JIRA Trusted Application Incoming Authentication is set up with IP Patterns that do not include Stash's IP address.


There are two possible resolutions:

  1. Remove the setting for IP Patterns in JIRA Trusted Application Incoming Authentication.
  2. Configure the IP Patterns so that it includes Stash's IP address.
  3. If JIRA and Stash are both set up on separate servers then make sure both servers have the same time zone setting.
Last modified on Feb 26, 2016

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.