Pre-upgrade planning tool

Upgrading Confluence, Jira, or Bitbucket? You can instantly create a tailored upgrade plan using the pre-upgrade planning tool, located in your application's Administration menu.

We recommend a version to upgrade to, run pre-upgrade checks, and provide you with a custom upgrade guide with step-by-step instructions.


To access the upgrade planning tool, you'll need the Troubleshooting and Support tools app installed. The app is bundled with your application, but you may need to update the app. Learn how to Learn how to update apps

Compatible applications and versions

The pre-upgrade planning tool is currently available in the following applications and versions:

ApplicationVersionTroubleshooting and Support tools version
Confluence Server

6.5.0 or later

1.17.1 or later

Confluence Data Center6.5.0 or later1.19.0 or later
Jira Server

7.4.3 or later

1.15.1 or later

Jira Data Center

7.4.3 or later

1.16.0 or later

Bitbucket Server7.9.0 or laterTroubleshooting and Support tools app is bundled with product
Bitbucket Data Center7.9.0 or laterTroubleshooting and Support tools app is bundled with product

Find the pre-upgrade planning tool

To access the pre-upgrading tool, you must have the System administrator permissions.

How to open the pre-upgrading tool:

  • For Confluence, go to Administration Administration  > General Configuration > Plan your upgrade
  • For Jira applications, go to Administration > Applications > Plan your upgrade
  • For Bitbucket, select Administration  > Plan your upgrade

Health checks

The pre-upgrade planning tool runs the following health checks, so you can identify and fix any issues before you upgrade. These checks are based on the supported platform requirements of the version you're upgrading to.

Health checkWhat does the check do?Jira Server and Data CenterConfluence Server
Supported databases

Ensures your instance is using a supported database vendor and version.

License expiry

Ensures your software maintenance or subscription is active.

Java version and vendor

Ensures you're using a supported version of the JDK/JRE.

Collation check

Ensures your database is using the correct collation. Only runs if you're using MySQL or Microsoft SQL Server.



Confluence won't start with an incorrect collation

Files we check for modifications

As part of your upgrade plan, we check the following files in your current installation to see if they contain custom modifications. If any of these files have been modified, we prompt you to reapply the change as part of the upgrade steps.

Confluence files

We check all files under <install-dir>/confluence

Jira files

We check all files located under:

  • <install-dir>/atlassian-jira
  • <install-dir>/bin/
  • <install-dir>/conf/server.xml

Proxy considerations

To make sure the pre-upgrade planning tool shows the latest version data, your application needs to be able to access the following URL:

If a connection can’t be established, for example, if you’re using restrictive firewall or proxy server settings, the tool won’t be able to fetch any updates to version data, supported platforms, or documentation.

In these cases, we recommend updating to the latest version of the Troubleshooting and Support tools app. This will ensure the content is current. You could also consider checking the relevant supported platforms page, or allowing access to the URL above. 

Last modified on Jun 25, 2023

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