Atlassian Support AI chat
The chat feature on Atlassian Support provides a way for Atlassian customers to quickly get guidance on Atlassian products. Customers can still browse our documentation or reach out to our Support team via the contact form.
The chat is powered by Atlassian Intelligence and references Atlassian support resources to respond to questions about products. The feature operates independently of a customer’s licenses or settings and has no access to any customer product data.
The Atlassian Support AI chat uses the following sources to provide information that may help answer your product question:
Atlassian-generated content and documentation about Atlassian Cloud and Data Center products on support.atlassian.com, confluence.atlassian.com, Atlassian Developer , and http://community.atlassian.com.
Bugs and feature suggestions tracked on Atlassian’s public issue tracker
The Atlassian Support AI chat has no access to and cannot answer questions about:
Any customer in-product data
Any customer or user personal data, such as names, addresses, etc.
User content provided through our websites, such as comments on Atlassian Community
Atlassian will store conversations in your chat window for 28 days, which you can access from the chat history button at the top of the chat window. Conversations will be deleted from your chat window after this time. If your issue is not resolved through your conversation with the Atlassian Support AI chat and a ticket is opened with our Support team, Atlassian may store your conversation along with the subsequent Support ticket.
Atlassian may retain conversations longer than 28 days and review the conversations you have in the chat feature to improve our support services.
Customer is responsible for its use of any output, including determining whether the output is appropriate for customer's use case. If you are unsure we encourage you to reach out to our Support team via the contact form.
If you reach out via the contact form, you can choose whether to interact with the Atlassian Support AI Chat within the contact form. If you do, you may see AI-generated suggestions for how to add more details to your description in order to help our Support team resolve your issue faster. The suggestions are based off the contact form description and associated product and entitlements (e.g., support level, product tier, number of licenses).