Office Connector Prerequisites

Edit Office Files

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The Office Connector allows you to import, and edit office documents (such as Word, Excel and PowerPoint) within Confluence. 

The browser, operating system and applications required depend on what you are trying to do with an office file. 

Viewing Office files

You can upload, insert and preview Office files in the same way as any other file.  You don't need to have an Office application installed on your computer in order to view Office files in Confluence. 

On this page:

Importing Word documents as pages

Confluence can import the content from Microsoft Word 97-2013 documents (.doc and .docx ).

Editing Office files attached to a page

The Office Connector allows you to edit Office files that are attached to pages.

You'll need to use a browser, operating system and application (either Microsoft Office or OpenOffice) as described in the compatibility matrix below.  

Configuration matrix

You need one of the following software combinations to edit Office files from your Confluence page.

Software Operating System Browser
Microsoft Office 2016
  • Windows 10
  • Internet Explorer 11
  • Edge
  • Chrome 50 - current (via Attachments page)
Microsoft Office 2013
  • Windows 7
  • Windows 8
  • Internet Explorer 11
  • Firefox 56 or earlier
Microsoft Office XP, 2003, 2007, 2010
  • Windows 7
  • Windows Vista
  • Windows XP (Service Pack 2 or 3)
  • Internet Explorer 11
  • Firefox 56 or earlier

OpenOffice 2.x – 3.x

  • Windows 7
  • Windows Vista
  • Windows XP (Service Pack 2 or 3)
  • Linux
  • Internet Explorer 11
  • Firefox 56 or earlier

Note: The only known supported Office editor for Linux is OpenOffice. But in theory it should work with any WebDAV-aware application.

If you experience problems editing documents using the Office Connector (using an application, operating system and browser combination above) please contact our support team, who can raise an issue about it. Tell us as much as you can about your operating system, application version, document version (if its different to the version of Office / Open Office you're using to open the document) and browser. 

Here's a few common issues:

  • Using Chrome? You can only edit Office documents in Chrome using Windows 10 and Office 2016. Earlier combinations may not work as Chrome does not support WebDAV clients.
  • Using Firefox? The WebDAV plugin required to edit Office documents can't be used with Firefox 57 (Quantum) or later, as Firefox has ended support for the technology it relies on. See CONFSERVER-52299 - Getting issue details... STATUS . Earlier versions of Firefox should still work with the Firefox Add-On for the Office Connector.
  • Using Internet Explorer? You can only edit documents in Microsoft Office. OpenOffice is not supported.
  • Using Linux?  You can only edit documents in OpenOffice. Microsoft Office is not supported. See  CONF-17250 - Getting issue details... STATUS . You will also need to be using Firefox 56 or earlier (see above).
  • Using Mac OS X? You can't currently edit documents. See CONF-25594 - Getting issue details... STATUS . Some customers have reported that they are able to edit Office documents in OS X with Firefox 56 and Office 2016.
  • Special characters in the filename? Edit in Office does not work for files with special characters (like ' # @ €) in the filename. See CONF-22403 - Getting issue details... STATUS .
  • Not seeing the Office Connector options? Your system administrator may have disabled all or part of the Office Connector.

    See  Configuring the Office Connector .

Troubleshooting

Having problems with the Office Connector? 

  • The WebDAV plugin must be enabled, because the Office Connector uses WebDAV to transfer information to and from Office documents. The WebDAV plugin is bundled with Confluence, and can be enabled or disabled by the System Administrator. If necessary, refer to the instructions on enabling plugins and configuring the WebDAV options.
  • Ensure that your Confluence server's base URL is set correctly (see Configuring the Server Base URL to find out how to check this). When a user edits a Confluence page in Word and then uploads the page back to the Confluence server, the base URL determines where the document will be saved. If the base URL is incorrect, the documents may be saved to a different Confluence server.
  • Using Office 2013? Your administrator will need to enable 'Allow authentication tokens in the URL path' in the Office Connector configuration. See  Configuring the Office Connector.
See the  Office Connector Limitations and Known Issues knowledge base article for more troubleshooting tips. 

Last modified on Jul 13, 2018

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