Troubleshooting cloning and copying forms

Cloned Issues Do Not include Forms

Cloning does not copy the issue entity properties (where ProForma form data lives). Because of this, cloned issues will not inherit forms from the original issue.

There are a number of workarounds for this limitation.

• If you are using Jira Server/Data Center and wish to copy form to another issue, we recommend using Automation for Jira.

• Rather than cloning the issue, change the issue type or request type. This allows for bulk changes of issues. The limitation of this method is that it is not valid if the issue needs to be cloned to a new project.

• Save ProForma form data to Jira fields. Clone the Jira issue, and manually add the same form as the previous issue. Because all the Jira field data will clone as expected, ProForma fields which are linked to those Jira fields will automatically populate.

• Clone the issue, and then hand-copy form data from one issue to another.

Limitations Using Gaia for Jira: Project Template Manager

The Jira plugin, Gaia for Jira: Project Template Manager: (Server and Data Center) does not copy ProForma form templates with the project configuration. However, you can easily copy form templates from one project to another.