Troubleshooting issue forms (creating issues from forms)

When a form is not able to create an issue, it usually due to one of two problems:

  • The user does not have create/edit issue permissions in the project;

  • Or there are required fields on the issue create screen that do not have a corresponding linked field on the ProForma form. In order to create an issue, ProForma needs to provide values for all mandatory fields. If the Create Issue screen requires a field and there is no corresponding linked field on the ProForma form, then you will receive a 400 error. Alternatively, you may receive an error telling them at a specific Jira field (for example the Description field) is required.

    To resolve this issue, ensure that there is a linked ProForma field for each required field on the Create screen. It is also recommended that any mandatory Jira field be made mandatory on the ProForma form.

Last modified on Sep 5, 2022

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