Stash Windows service fails to start - The system cannot open the file

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Problem

After making modifications to the Windows service, starting the service fails and generates the following error event (see Event Viewer > Windows Logs > System):

General

The Atlassian Stash AtlassianStash service terminated with the following service-specific error:
The system cannot open the file.

Details

 

- System 
  - Provider 
   [ Name]  Service Control Manager 
   [ Guid]  {555908d1-a6d7-4695-8e1e-26931d2012f4} 
   [ EventSourceName]  Service Control Manager 

  - EventID 7024 
   [ Qualifiers]  49152 

   Version 0 

   Level 2 

   Task 0 

   Opcode 0 

   Keywords 0x8080000000000000 

  - TimeCreated 
   [ SystemTime]  2015-03-20T18:53:19.575025700Z 

   EventRecordID 4343 

   Correlation 

  - Execution 
   [ ProcessID]  656 
   [ ThreadID]  7516 

   Channel System 

   Computer drohan-pc 

   Security 

- EventData 
  param1 Atlassian Stash AtlassianStash 
  param2 %%4 
   410074006C00610073007300690061006E00530074006100730068000000 

--------------------------------------------------------------------------------
Binary data:

In Words
0000: 00740041 0061006C 00730073 00610069 
0010: 0053006E 00610074 00680073 0000 

In Bytes
0000: 41 00 74 00 6C 00 61 00   A.t.l.a.
0008: 73 00 73 00 69 00 61 00   s.s.i.a.
0010: 6E 00 53 00 74 00 61 00   n.S.t.a.
0018: 73 00 68 00 00 00         s.h...

Cause

There are blank lines and/or blank characters (spaces) after the defined properties for the service in the "Java Options" section of the "Java" tab.

Resolution

  1. Edit the service: <Stash installation directory>/bin/tomcat8w //ES//AtlassianStash
  2. Click on the "Java" tab.

  3. Remove any trailing spaces and/or blank lines from the "Java Options" text area.

  4. Start the service.
Last modified on Feb 26, 2016

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