Create a Support Request

The Troubleshooting and support tools plugin allows you to create a support request with Atlassian Support without leaving your application. You can also choose to attach diagnostic and logging information with your request (this is the same information available in a  Support Zip).

Creating a support request

To create a support request:

1. Go to the Get Help tab and choose Contact technical support or report a bug.
2. Enter:
   • Contact email -  this defaults to the email address of the logged-in user. It will be used to find your support account or, if no account is found, to create a new account. We'll send all further notifications and updates about your issue to this address.
   • Summary - a short summary of your problem.
   • Description - tell us, in detail, about the problem. 
   • Severity - give us an indication of how many users are affected by the problem
   • Attach support zip - this will create a zip file of your logs and configuration files, these can really speed up troubleshooting your issue and should be included if possible.  See Create a Support Zip for info on what's included. 
3. Hit Send.