How to find your Support Entitlement Number (SEN)

This information is for Server products only. Atlassian Cloud support requests can be created using the Cloud site URL.

If you need to create a support issue at http://support.atlassian.com, you’ll need to provide your Support Entitlement Number (SEN). A SEN identifies each of your organization’s product instances and helps us know what support you need.

We’ve got several ways to find your SEN, depending on your role with your organization.

If you’re an administrator with product access

Administrators of Atlassian server products can find their SEN from within their product.

JIRA Core, JIRA Software, and JIRA Service Desk (version 7 or newer)

Step 1

Open your JIRA administration menu and choose Applications.


Step 2

Find your SEN in the main content of the page.

 

JIRA (before JIRA version 7)

Step 1

Open your JIRA administration menu and choose System.

Step 2

Scroll down to select License.

Step 3

Find your SEN in the main content of the page.

Confluence

Step 1

Open your Confluence administration menu and choose General configuration.

Step 2

Scroll down to select System Information.

Step 3

Find your SEN in the main content of the page.

HipChat

Step 1

Log in to HipChat in your browser. Select Server admin from the main menu.



Step 2

Select License.


Step 3

Find your SEN in the main content of the page.


 

 

Bitbucket

Step 1

Select the cog icon.


Step 2

Scroll down to select Support Tools.


Step 3

Select the System Information tab.

 

Step 4

Find your SEN in the main content of the page.

 

Crowd

Step 1

Select the cog icon and choose Licensing.

 

Step 2

Find your SEN in the main content of the page.

 

 

Bamboo

Step 1

Open your Bamboo administration menu and choose Overview.

Note: You need to be logged in to see this menu. 

 

Step 2

Scroll down to select License details.


Step 3

Find your SEN in the main content of the page.

 

FishEye / Crucible

Step 1

Select the cog icon and choose Administration.


Step 2

Scroll down to select System Info.


Step 3

Find your SEN in the main content of the page.

 

If you’re a billing or technical contact without product access

Billing and technical contacts have additional options for finding their SEN.

My Atlassian account
  1. Log in to your My Atlassian account as the account holder or the technical contact.
  2. On the Licenses page, locate the license for which you need support. SEN numbers are located in the first column or immediately after the product name.

Invoices

The SEN for each paid license is located on the second page of your paid invoices, which you can find under Orders in your My Atlassian account or linked in payment confirmation emails.

If you’re not an administrator, a billing contact, or a technical contact

If you are unable to locate your SEN, you’ve got a few options:

  • See if the product administrator at your company can help you.
  • Contact the customer advocate team by completing a brief form on the Contact Us page. Use your company email address to avoid additional steps in validating your access to support for your product.
  • Contact the customer advocate team by phone for help finding your SEN.
    • Austin, TX (USA): +1 512-640-3000
    • Sydney, NSW (Australia): +61 2 9262 1443
    • Amsterdam (Netherlands): +31 20 796 0060
Last modified on Sep 6, 2017

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.