Extended cloud trials for server and Data Center customers
Extended cloud trials let you assess cloud products over a longer period of time, to see if you’re ready to migrate to cloud.
The trials are associated with an existing Support Entitlement Number (SEN), and align with your existing maintenance period. This means they’ll finish when your maintenance runs out (at a maximum of 12 months).
Your trial will match your current user tier, up to a max of 5,000 users.
Confluence, Jira Software, and Jira Service Desk allow you to try both Standard and Premium plans, to see which is right for you.
How it works
The extended cloud trial is a no-cost trial with no credit card required during the trial. Valid credit card details are needed to continue with your cloud product past the trial end date.
If you’re on a monthly subscription, you’ll get an email prompt seven days before your trial ends, to enter your billing information. Once billing details are added, your cloud trial will continue onto a monthly payment plan.
If you’re an existing annual customer, you’ll get a quote for the annual amount, 30 days before your trial ends. To continue onto an annual cloud plan, simply pay your quote.
Extended cloud trials are available for:
- Jira Software
- Jira Service Desk
- Jira Core
Confluence, Jira Software, and Jira Service Desk offer both Standard and Premium plans.
Jira Core is only available as a Standard plan.
Before starting your trial
You can’t add your trial to existing paid cloud subscriptions. You can either:
Add the trial to an existing cloud trial.
Add the trial to an existing cloud domain with no products enabled.
Set up a new cloud site.
You may receive an email from Atlassian with a unique signup link. Be careful not to forward this link, as it can be claimed by anybody inside or outside of your organization.
If you plan to start an extended cloud trial for multiple products (e.g. Jira Software and Confluence), they must be done one at a time.
For example, this means you’ll complete the full trial signup process for Jira Software, then once that site is created you can start again for Confluence.
When you go through signup for Confluence, you'll now be able to select the site URL that you created for Jira Software.
Naming your cloud site
Site names are chosen for an entire Atlassian cloud site at the time you sign up for your first product – for example, when you first sign up for Jira Software Cloud or Confluence Cloud.
The format for the site name is, where example is a unique character string that you specify.
There are a few things to be aware of when choosing your site name:
Your unique character string must be at least three characters.
It can only contain letters, numbers, and hyphens.
Hyphens can't be the first or last character.
If you need to change your site name after your cloud site is provisioned, you’ll need to contact the support team.
You can read more about important considerations on changing your cloud site URL here.
Starting your trial
Navigate to my.atlassian.com →
Expand the relevant Server or Data Center license.
In the extended cloud trial offer box, click Start my trial.
Follow the signup screen to create a new cloud site, or select an existing one to apply your extended trial offer.
Frequently asked questions
The following table includes some more specific questions related to extended cloud trial licenses.
Is there an extended cloud trial available for Access? What about Marketplace apps?
No, but Access and Marketplace apps include a free 30-day trial. After your 30 days are up, you can choose to purchase Access and/or Marketplace apps while you continue your trial. You can also contact us and we can extend your Access trial if needed.
Is there a minimum trial length?
Yes, the minimum trial length is 60 days. It's associated with a Support Entitlement Number (SEN), so it aligns with your existing maintenance period. The trial will finish when your maintenance runs out (at a maximum of 12 months). If you have fewer than 60 days remaining on your server maintenance or Data Center subscription, or if you have a lapsed/expired maintenance, you will still get a 60-day cloud trial.
How many extended cloud trials am I eligible for?
Each extended cloud trial is associated with an existing Server or Data Center license, and can only be activated once per license (SEN). If you own multiple on-premise licenses, you can have a separate extended trial for each.
If I reset my cloud site, will I lose my extended cloud trial?
No, when resetting (deleting/reactivating a cloud subscription), the extended cloud trial will be carried over automatically as long as it’s still valid (i.e. has not passed its original expiration date).
How does billing work with extended cloud trials?
Credit card details are not required for extended cloud trials. If you’re an existing monthly customer, you’ll get an email prompt seven days before your trial ends, to enter your billing information. Once billing details are added, your cloud trial will continue onto a monthly payment plan. If you’re an existing annual customer, you’ll get a quote for the annual amount, 30 days before your trial ends. To continue onto an annual cloud plan, simply pay your quote. Extended cloud trials are subject to our Cloud Terms of Service and treated like any cloud trial. Visit our Purchasing & Licensing FAQ to learn more.
What happens if I complete my cloud migration before the trial expires?
Please contact our support team who can help you convert your extended cloud trial into a production site.
What happens to my data if I choose not to subscribe after my extended cloud trial expires?
If you choose not to purchase a subscription at the end of your trial, you will be unsubscribed from all products and your data will be deleted after 15 days. For more details, visit our Data Storage FAQ.
If I’m not ready to start a cloud trial, will this offer expire? When should I start my extended cloud trial by?
Since this offer is matched to your existing self-hosted maintenance/subscription period, it’s recommended you start as soon as possible to maximize the value of your extended cloud trial.
More information and support
We have a number of channels available to help you with your migration.
- For more migration planning information and FAQs, visit the Atlassian Cloud Migration Center.
- Have a technical issue or need more support with strategy and best practices? Get in touch.
- Looking for peer advice? Ask the Atlassian Community.
- Want expert guidance? Work with an Atlassian Partner.